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Entry Level Technical Support Analyst Remote Jobs in Aurora, IL

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

  • Medical

  • Dental

  • Life

  • Retirement

... analyze and recognize trends in technical data and manage escalated cases; maintain and submit ... out Remote Performance Reviews; responsible for escalated case support which includes ...

RR Donnelley

eBilling Analyst - Remote

Warrenville, IL · On-site +1

$18.99 - $26.59/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...

RR Donnelley

eBilling Analyst - Remote

Warrenville, IL · Remote

$18.99 - $26.59/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...

RR Donnelley

eBilling Analyst - Remote

Warrenville, IL · Remote

$18.99 - $26.59/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Service Desk Analyst I (2nd Shift) Industry ... Information Technology / Technical Support Location (City, State): Chicago, IL (Remote with ...

TRS Staffing Solutions

Technical Services Rep (Sales)

Plano, IL · Remote

$65K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Remote and travel Salary: $65,000-$95,000 plus bonus Position Summary The Technical Service Representative provides technical support and application expertise to customers in the automotive and ...

Mcdonagh demolition

IT Helpdesk

Chicago, IL · Remote

$35 - $65/hr

... Support Specialists to join our remote team. This opportunity is open to entry-level, mid-level, and senior IT professionals. We're interested in candidates who enjoy troubleshooting technical ...

New

Praytell

Client Finance Analyst (Entry Level)

Chicago, IL · On-site +1

  • Medical

  • Life

  • Retirement

Support the client invoicing process by preparing, reviewing and processing invoices accurately and ... analyses. What You Bring * We really mean it when we say entry level! We're looking for someone ...

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All JobsTechnical Support Analyst JobsEntry Level Technical Support Analyst Remote JobsEntry Level Technical Support Analyst Remote Jobs in Aurora, IL

Entry Level Technical Support Analyst Remote information

See Aurora, IL salary details

$15

$27

$43

How much do entry level technical support analyst remote jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level technical support analyst remote in Aurora, IL is $27.30, according to ZipRecruiter salary data. Most workers in this role earn between $21.44 and $30.96 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Aurora, IL?

The most popular types of Technical Support Analyst Remote jobs in Aurora, IL are:

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For Entry Level Technical Support Analyst Remote jobs in Aurora, IL, the most frequently searched job titles are:

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Cities near Aurora, IL with the most Entry Level Technical Support Analyst Remote job openings:

Entry Level Technical Support Analyst Remote jobs near you

National Technical Support

Brainlab

Chicago, IL • On-site, Remote

$38K - $48K/yr

Full-time

Medical, Dental, Life, Retirement

Posted 16 days ago

Job description

Company Description
Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.
Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we're transforming healthcare to improve the lives of patients everywhere.
We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.
Together we're dedicated to making an impact.
Sound like you?
Join and grow with us.
Job Description
Home worksite (must be based in Mountain or Pacific time zone)
Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful installation and service of products; 2nd level field service responsibility for products, both platforms and software; investigate, analyze and recognize trends in technical data and manage escalated cases; maintain and submit technical records and documentation as per regulatory requirements; resolve product issues through detailed analysis and utilization of engineering expertise; manages team schedule to ensure efficient resource allocation for installation, service and preventative maintenance needs; applies customer management skills and technical expertise to meet or exceed customer needs and expectations; proper handling of customer complaints; work with the appropriate authority or department, as required; drive continuous technical skill development of regional service teams with the goal to achieve highest equipment uptime, fast resolutions and lasting customer satisfaction; act as a contact for Product Support Engineers regarding feedback and improvements triggered by service experiences to ensure continuous product/process improvement; lead the introduction of new products to customers by participating in soft launch programs; participate in the development and delivery of technical training, as required; may coordinate other expert company resources required to assist with installation or service activities; participate in special projects; successfully completes company and product trainings as needed to maintain certification; carries out Remote Performance Reviews; responsible for escalated case support which includes troubleshooting for reported customer problems and remote support for the region; mentoring team and accessing individual/team performance.
50% domestic travel.
Qualifications
  • B.S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information Management
  • 1 year experience in engineering or field service related functions with medical devices
  • 1 years experience with medical linear accelerator or microwave RF systems and computer networks
  • 1 years experience with applying engineering principles such as electrical, mechanical, and biomedical to troubleshooting without complete technical documentation.
  • 1 years experience with test equipment and hand tools including oscilloscopes and multi-meters

Additional Information
In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.
Visit us at: www.brainlab.com
Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply.
Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to us.hr@brainlab.com.

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