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Entry Level Technical Support Analyst Remote Jobs in Atlanta, GA

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Contribute to internal documentation, including root cause analysis write-ups, known issue tracking ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Contribute to internal documentation, including root cause analysis write-ups, known issue tracking ...

CEDENT

SAP Analyst :: Remote

Alpharetta, GA · Remote

SAP Analyst Duration: 6+ Months Location: Remote ? Must have: * Intermediate ERP experience with ... Provide support of business continuity and HyperCare post ERP conversion to SAP/S4/Hana and ...

ABB

VFD Technical Support Specialist

Lilburn, GA · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

YO AI Labs

Data Privacy Analyst - Remote

Atlanta, GA · Remote

$31 - $60/hr

Remote Job Overview We are seeking experienced Data Privacy Analysts to support a data privacy and AI training project focused on protecting sensitive information. In this role, you will review ...

American Cancer Society

Media Analyst - Remote

Atlanta, GA · On-site +1

$60K - $65K/yr

The Media Analyst is an individual contributor role responsible for the day-to-day reporting and ... Technical proficiency - Comfortable working with large datasets, visualization tools, and media ...

American Cancer Society

Media Analyst - Remote

Atlanta, GA · On-site +1

$60K - $65K/yr

The Media Analyst is an individual contributor role responsible for the day-to-day reporting and ... Technical proficiency - Comfortable working with large datasets, visualization tools, and media ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... Investigate and diagnose complex technical problems, identify root causes, and implement solutions ...

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Entry Level Technical Support Analyst Remote information

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$26

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How much do entry level technical support analyst remote jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for entry level technical support analyst remote in Atlanta, GA is $26.48, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $30.05 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Atlanta, GA?

The most popular types of Technical Support Analyst Remote jobs in Atlanta, GA are:

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For Entry Level Technical Support Analyst Remote jobs in Atlanta, GA, the most frequently searched job titles are:

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The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Atlanta, GA are:

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Cities near Atlanta, GA with the most Entry Level Technical Support Analyst Remote job openings:

Entry Level Technical Support Analyst Remote jobs near you
Infographic showing various Entry Level Technical Support Analyst Remote job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,081 per year, or $26.5 per hour.

Accounting Software Support Analyst

CINC Systems

Duluth, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Accounting Software Support Analyst
Location: Hybrid (Georgia, USA) or Remote for Non-Local Candidates
POSITION OVERVIEW
The Accounting Software Support Analyst provides front-line technical support to CINC Systems clients, with a focus on accounting functionality, banking and payment workflows, and financial operations within the Cephai platform. This role diagnoses and resolves software issues, responds to customer inquiries, and documents cases in accordance with internal standards. The Accounting Software Support Analyst reports to the Support Supervisor or Manager and works cross-functionally with Product, Engineering, Training, and Implementation teams.
ABOUT CINC SYSTEMS
CINC Systems is the largest provider of accounting and management software in the community association management industry and the innovator behind accounting and banking integration. Founded in 2005 as the industry’s first SaaS offering, CINC now employs nearly 400 people and serves more than 1,000 management companies across 55,000+ associations, supporting more than 6 million doors.
In January 2024, Hg Capital made a significant investment in CINC to accelerate the company’s growth trajectory and drive rapid product development.
At CINC, innovation drives our growth and our people sustain it. We are proud of our humble, accountable, and team-oriented culture—and we are committed to building products and a workplace that create long-term value for our customers and our team.
RESPONSIBILITIES
Customer Support
  • Reproduce customer-reported accounting and payment issues to determine root cause and identify appropriate corrective action.
  • Resolve customer issues that do not require development team intervention, with particular depth in accounts payable, accounts receivable, bank reconciliation, and financial reporting workflows.
  • Provide accurate, professional responses to customers via email and phone, including step-by-step guidance on system features and workflows.
  • Document and route product modification and defect correction requests to the appropriate internal team and communicate status updates back to the customer.
AI-Assisted Workflows
  • Use enterprise AI tools—including Claude (Anthropic)—to research issues, draft and refine customer communications, and surface relevant knowledge base content.
  • Work within CINC’s AI-powered support ecosystem, including Support Assist (CINC’s AI Support Agent), to support faster and more consistent case resolution.
  • Apply AI-assisted workflows to triage, prioritize, and document cases.
  • Provide structured feedback on AI tool performance to support continuous improvement of prompts, outputs, and team-wide usage.
Documentation and Training
  • Create and maintain internal and customer-facing documentation for frequently asked questions and common issue resolution.
  • Author knowledge base articles for both internal and external audiences, ensuring content is accurate, clearly written, and structured for self-service use.
  • Train customers and internal staff on accounting system functionality and best practices.
  • Assist the Training and Implementation teams as needed.
REQUIREMENTS
Education
  • High School Diploma or equivalent required.
  • Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred.
Experience
  • 2+ years of software support experience, preferably in a SaaS or accounting software environment.
  • Solid understanding of core accounting principles, including GAAP, accounts payable, accounts receivable, accrual and cash basis accounting, bank reconciliation, and financial reporting.
  • Familiarity with banking terminology and payment processes, including ACH, EFT, and lockbox workflows.
  • Experience working within a CRM or support ticketing system; Intercom experience preferred.
  • Familiarity with the community association management industry is a plus.
Technical Skills
  • Proficiency with Microsoft Office Suite.
  • Working knowledge of customer support and communication platforms, including Intercom.
  • Demonstrated ability to use enterprise AI tools—including large language models such as Claude and AI chatbot interfaces—as part of day-to-day work.
  • Ability to construct effective prompts, evaluate AI-generated outputs, and apply them accurately in customer-facing contexts.
CORE COMPETENCIES
  • Effective written and verbal communication skills, including the ability to explain financial concepts clearly to non-accounting audiences.
  • Detail-oriented, organized, and able to manage multiple priorities simultaneously.
  • Strong analytical thinking with the ability to break down complex accounting and system issues and identify root causes.
  • Self-directed with the ability to manage workload with minimal supervision.
  • Comfortable working in a fast-paced environment with evolving tools, processes, and AI-powered workflows.
WHY CINC
CINC is at an inflection point. We are transforming an industry-leading product company into an AI-Native services organization — and the Systems Administrator role is central to making that possible. You will not be maintaining the status quo. You will be architecting the operational infrastructure that powers the next chapter of CINC's growth. If you are someone who gets energy from untangling complexity, building things that scale, and working alongside sharp people who are serious about winning, this is your seat.

Benefits:

  • Great working environment
  • Work/life balance
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-term amp; Long-term disability insurance
  • Flexible Spending Plan (childcare amp; healthcare)
  • 401K (matching available)
  • 136 hours of paid time off per year
  • 10 paid holidays per year
  • Bonus holiday: Your birthday is a paid day off!
  • 2 mental health/self-care days per year
  • Free snacks (when in office)
CINC Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply