No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk Equal Opportunity Employer This employer ...
No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk Equal Opportunity Employer This employer ...
No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk Equal Opportunity Employer This employer ...
No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk Equal Opportunity Employer This employer ...
Technical Customer Care Representative I (Entry-Level)
Iowa, IA · Remote
$11.50/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High ...
Technical Customer Care Representative I (Entry-Level)
Iowa, IA · Remote
$11.50/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High ...
Deployment Support Operations Planner and Analyst
Johnston, IA · On-site +1
$61K - $141K/yr
Remote Work: No Job Number: R0243764 Location: Johnston,IA,US Share job via: Share Deployment Support Operations Planner and Analyst The Opportunity: As an expert in transportation and mobility ...
Deployment Support Operations Planner and Analyst
Johnston, IA · On-site +1
$61K - $141K/yr
Remote Work: No Job Number: R0243764 Location: Johnston,IA,US Share job via: Share Deployment Support Operations Planner and Analyst The Opportunity: As an expert in transportation and mobility ...
Digital & IT Analyst
Red Oak, IA · On-site +1
Overnight travel to remote locations to assist in the implementation of technical solutions as ... PC Support * LAN/WAN Support * Help Desk * Engineering Systems * IT Security * Business Systems ...
New
Digital & IT Analyst
Red Oak, IA · On-site +1
Overnight travel to remote locations to assist in the implementation of technical solutions as ... PC Support * LAN/WAN Support * Help Desk * Engineering Systems * IT Security * Business Systems ...
New
ISP Technician
Davenport, IA · Remote
$15.50/hr
Answer technical support calls, chats and emails in a professional manner that adheres to company ... Your remote, work-from-home address must remain within 90 miles of a corporate office. * It is ...
ISP Technician
Davenport, IA · Remote
$15.50/hr
Answer technical support calls, chats and emails in a professional manner that adheres to company ... Your remote, work-from-home address must remain within 90 miles of a corporate office. * It is ...
Midwest (Remote position with travel throughout assigned territory) Key Responsibilities: Technical ... Support strategic initiatives that improve market penetration, dealer engagement, and overall ...
Midwest (Remote position with travel throughout assigned territory) Key Responsibilities: Technical ... Support strategic initiatives that improve market penetration, dealer engagement, and overall ...
Republican Political Representative (Full-Time & Part-Time)
Iowa, IA · Remote
$14.50 - $18.75/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... This position supports customer service, technical support, and customer sales interactions. This ...
Republican Political Representative (Full-Time & Part-Time)
Iowa, IA · Remote
$14.50 - $18.75/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... This position supports customer service, technical support, and customer sales interactions. This ...
Business Solutions Analyst III (Guidewire) - Remote
Nevada, IA · Remote
$41 - $56.50/hr
Support stake-holder engagement efforts (e.g., interviews, workshops) to elicit business and data ... Detailed technical knowledge of a group of interrelated systems and their business functions ...
Business Solutions Analyst III (Guidewire) - Remote
Nevada, IA · Remote
$41 - $56.50/hr
Support stake-holder engagement efforts (e.g., interviews, workshops) to elicit business and data ... Detailed technical knowledge of a group of interrelated systems and their business functions ...
PM Technical Trainer
Sioux Center, IA · On-site +1
$31 - $41/hr
Provide training and development support primarily to APM 1 and APM 2 employees * Develop training ... remote flexibility may be considered for the right candidate after gaining experience and ...
PM Technical Trainer
Sioux Center, IA · On-site +1
$31 - $41/hr
Provide training and development support primarily to APM 1 and APM 2 employees * Develop training ... remote flexibility may be considered for the right candidate after gaining experience and ...
Remote Bilingual Customer Service Representative
Iowa, IA · Remote
$17/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... This position supports customer service, technical support, and customer sales interactions. It ...
Remote Bilingual Customer Service Representative
Iowa, IA · Remote
$17/hr
Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... This position supports customer service, technical support, and customer sales interactions. It ...
Field Application Engineer '27
Cedar Rapids, IA · On-site +1
$53K - $80K/yr
... | Entry-Level | Full-Time Are you ready to launch your career with one of the world's most ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...
Field Application Engineer '27
Cedar Rapids, IA · On-site +1
$53K - $80K/yr
... | Entry-Level | Full-Time Are you ready to launch your career with one of the world's most ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...
Associate - Customer Care - Voice 5A
Guss, IA · Remote
$14.50 - $20/hr
... OLTP), Sales Support, Speech Analytics, Technical Support, Third Level Support, Virtual ... Type - Remote Work Shift - Rotating (United States of America) The approximate annual base ...
Associate - Customer Care - Voice 5A
Guss, IA · Remote
$14.50 - $20/hr
... OLTP), Sales Support, Speech Analytics, Technical Support, Third Level Support, Virtual ... Type - Remote Work Shift - Rotating (United States of America) The approximate annual base ...
Board Certified Behavior Analyst (BCBA) - Remote
Des Moines, IA · Remote
$78K - $90K/yr
Support the development of Behavior Therapists and BCBA Trainees. WHY CHOOSE US? * Flexibility: 100 ... remote delivery model, with flexible scheduling options for full-time and part-time roles.
Quick apply
Board Certified Behavior Analyst (BCBA) - Remote
Des Moines, IA · Remote
$78K - $90K/yr
Support the development of Behavior Therapists and BCBA Trainees. WHY CHOOSE US? * Flexibility: 100 ... remote delivery model, with flexible scheduling options for full-time and part-time roles.
The Clinical Research Data Analyst supports biomedical and translational research through the ... This role is not entry level and requires prior experience working with healthcare or biomedical ...
The Clinical Research Data Analyst supports biomedical and translational research through the ... This role is not entry level and requires prior experience working with healthcare or biomedical ...
The Clinical Research Data Analyst supports biomedical and translational research through the ... This role is not entry level and requires prior experience working with healthcare or biomedical ...
The Clinical Research Data Analyst supports biomedical and translational research through the ... This role is not entry level and requires prior experience working with healthcare or biomedical ...
Financial Analyst
Mason City, IA · On-site +1
... support accounting and compliance requirements. * Processes and maintains the prepaid and auto ... Maintains professional and technical knowledge by attending educational workshops; reviewing ...
Financial Analyst
Mason City, IA · On-site +1
... support accounting and compliance requirements. * Processes and maintains the prepaid and auto ... Maintains professional and technical knowledge by attending educational workshops; reviewing ...
Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually)
Cedar Rapids, IA · Remote
$2.2K - $3.0K/wk
Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually ... Provide full support to drivers while on the road * Handle back-office work: rate confirmations ...
Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually)
Cedar Rapids, IA · Remote
$2.2K - $3.0K/wk
Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually ... Provide full support to drivers while on the road * Handle back-office work: rate confirmations ...
Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually)
Davenport, IA · Remote
$2.2K - $3.0K/wk
Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually ... Provide full support to drivers while on the road * Handle back-office work: rate confirmations ...
Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually)
Davenport, IA · Remote
$2.2K - $3.0K/wk
Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually ... Provide full support to drivers while on the road * Handle back-office work: rate confirmations ...
Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually)
Sioux City, IA · On-site +1
$2.2K - $3.0K/wk
Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually ... Provide full support to drivers while on the road * Handle back-office work: rate confirmations ...
Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually)
Sioux City, IA · On-site +1
$2.2K - $3.0K/wk
Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually ... Provide full support to drivers while on the road * Handle back-office work: rate confirmations ...
Entry Level Technical Support Analyst Remote information
What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?
| Aspect | Entry Level Technical Support Analyst Remote | Help Desk Technician |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ often preferred | Similar certifications, often the same |
| Work Environment | Remote, home-based support for technical issues | Typically on-site or remote, assisting end-users |
| Industry Usage | Common in IT, tech companies, and support services | Widespread across various industries including healthcare, education, and corporate |
| Job Focus | Diagnosing and resolving technical problems remotely | Providing technical assistance and troubleshooting |
Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Iowa?
The most popular types of Technical Support Analyst Remote jobs in Iowa are:
What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in Iowa?
For Entry Level Technical Support Analyst Remote jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Iowa look for?
The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Iowa are:
What cities in Iowa are hiring for Entry Level Technical Support Analyst Remote jobs?
Cities in Iowa with the most Entry Level Technical Support Analyst Remote job openings:
Tier 1 Technical Support Representative (REMOTE IOWA)
West Des Moines, IA • On-site, Remote
Aureon •
Telecommunications • 501 - 1,000 employees501 - 1,000 employees
3.4
Based on 7 frontline employees who took The Breakroom Quiz
225th of 225 rated it services
Paid breaks
Respectful managers
Good training
Uninterrupted breaks
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 8 days ago
Job description
Job Responsibilities:
What can Aureon offer you?
Required Education:
Required Skills:
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
- Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988
