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Entry Level Technical Phone Support Jobs (NOW HIRING)

TOGA Technology

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Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail ... phone · Documenting call history for service events · Have a working knowledge of client ...

TOGA Technology

Be Seen First

Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail ... phone · Documenting call history for service events · Have a working knowledge of client ...

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Entry Level Technical Phone Support information

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$24

$48

How much do entry level technical phone support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for entry level technical phone support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Phone Support vs Help Desk Technician?

AspectEntry Level Technical Phone SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma; some certifications like CompTIA A+ preferred
Work EnvironmentRemote or call center setting, handling inbound support callsOffice or remote, providing technical assistance to end-users
Employer & Industry UsageIT support companies, tech departments in various industriesIT service providers, corporate IT departments
Common Search & Comparison IntentUnderstanding entry-level support roles, job requirementsClarifying support technician responsibilities, career path

Both roles involve assisting users with technical issues, but Entry Level Technical Phone Support typically focuses on handling support calls remotely, often with less technical certification. Help Desk Technicians may have broader responsibilities, including on-site support and more technical troubleshooting. Both are entry-level roles in IT support, with overlapping skills and work environments.

More about Entry Level Technical Phone Support jobs

What are the most commonly searched types of Technical Phone Support jobs?

The most popular types of Technical Phone Support jobs are:

What are popular job titles related to Entry Level Technical Phone Support jobs?

For Entry Level Technical Phone Support jobs, the most frequently searched job titles are:

Entry Level Technical Phone Support jobs near you
Infographic showing various Entry Level Technical Phone Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,776 per year, or $24.4 per hour.

Entry Level Phone Support Specialist

Pontiac, MI • On-site

United Wholesale Mortgage
Finance and Insurance • 5 - 10K employees
Learn more about United Wholesale Mortgageexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

United Wholesale Mortgage rating

7.6

Company rating: 7.6 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

Job description

Working as a liaison between United Wholesale Mortgage (UWM) and our clients is a truly rewarding position. As a Customer Care Servicing Specialist, you'll be the key point of contact among our mortgage clients, maintaining relationships that have been long-established, and being there to advise and direct as needed. All it takes is exceptional client service skills and a love of talking - this role is within the Customer Care team in Servicing, and will be heavily focused on phone contact with clients.
WHAT YOU WILL BE DOING
  • Accepting incoming calls from all clients
  • Making outbound calls to clients
  • Responding to emails from clients
  • Working various reports as assigned
  • Aiding and overseeing our sub-servicer
  • Cross-training to learn other areas of our Servicing team

WHAT WE NEED FROM YOU
Must Have Qualifications:
  • 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
  • Excellent customer service and communication skills
  • Strong analytical skills
  • Proficiency in Excel, including vlookups, formulas and PivotTables
  • Proficiency in MS Office
  • Self-motivated with a strong work ethic
  • Comfortable in a fast-moving environment
  • Ability to multitask and adapt
  • Positive attitude and willingness to learn
  • High school diploma or equivalent
  • Onsite, full-time attendance

Nice to Have Qualifications:
  • 1+ years experience in mortgage servicing
  • Bilingual in English and Spanish

THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

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