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Entry Level Technical Phone Support Jobs (NOW HIRING)

Siemens

Technical Support Specialist

Harleysville, PA · On-site

$61K - $105K/yr

Experience providing detailed information over the phone in a prior technical support role with the ability to provide a moderate level of technical phone support to both internal and external ...

Collabera

Helpdesk Associate Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

Albany, NY - 12211 An entry level position requiring an IT Associates, Bachelor's degree or IT ... Responsible for providing technical phone based support, laptop, desktop, printer and network ...

Ameta USA

Be Seen First

Technical Support Specialist

City Of Industry, CA · On-site

$50K - $60K/yr

We are looking for a motivated entry-level Technical Support Specialist who is eager to build a ... Provide support by phone, email, and remote screen sharing * Escalate advanced technical issues ...

Fullsteam

Technical Support

West Palm Beach, FL · On-site

$14 - $21/hr

ShopWorks has an opening for an Entry-level technical support position. The Customer Service/Technical Support representative will be responsible for helping customers via phone, email, and logging ...

SourcePro Search

Desktop Support Analyst

San Francisco, CA

$27.50 - $36.75/hr

The ideal candidate will be responsible for providing technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile ...

Collabera

Help Desk Services Associate

Brooklyn, OH · On-site

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position ... The position's focus is on technical phone support to our internal Workforce. The Technology ...

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All JobsEntry Level Technical Phone Support Jobs

Entry Level Technical Phone Support information

See salary details

$15

$24

$48

How much do entry level technical phone support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for entry level technical phone support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Phone Support vs Help Desk Technician?

AspectEntry Level Technical Phone SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma; some certifications like CompTIA A+ preferred
Work EnvironmentRemote or call center setting, handling inbound support callsOffice or remote, providing technical assistance to end-users
Employer & Industry UsageIT support companies, tech departments in various industriesIT service providers, corporate IT departments
Common Search & Comparison IntentUnderstanding entry-level support roles, job requirementsClarifying support technician responsibilities, career path

Both roles involve assisting users with technical issues, but Entry Level Technical Phone Support typically focuses on handling support calls remotely, often with less technical certification. Help Desk Technicians may have broader responsibilities, including on-site support and more technical troubleshooting. Both are entry-level roles in IT support, with overlapping skills and work environments.

More about Entry Level Technical Phone Support jobs
What cities are hiring for Entry Level Technical Phone Support jobs? Cities with the most Entry Level Technical Phone Support job openings:
What are the most commonly searched types of Technical Phone Support jobs? The most popular types of Technical Phone Support jobs are:
What states have the most Entry Level Technical Phone Support jobs? States with the most job openings for Entry Level Technical Phone Support jobs include:
What job categories do people searching Entry Level Technical Phone Support jobs look for? The top searched job categories for Entry Level Technical Phone Support jobs are:
Entry Level Technical Phone Support jobs near you
Infographic showing various Entry Level Technical Phone Support job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 1% As Needed, 89% Full Time, 7% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,776 per year, or $24.4 per hour.
Mitel Phone Support Technician

Mitel Phone Support Technician

Switch Technologies Inc.

Mamaroneck, NY • On-site

$64K - $74K/yr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • 401(k) with company match
  • PTO & Holidays
  • Ongoing training and certification reimbursement.
  • Health Insurance
  • Career Growth Opportunities
Job Summary
We are seeking a skilled Phone Support Technician with Mitel certification and a strong understanding of networking to join our team and provide high-quality technical support for our clients.
The Phone Support Technician will troubleshoot, configure, and support Mitel phone systems while leveraging expertise to resolve complex issues. This role requires proficiency in Mitel PBX systems, VoIP technologies, and network infrastructure, combined with a customer-centric approach to deliver outstanding support. 
The ideal candidate has strong technical skills as well as excellent customer service and communication skills. 
Responsibilities 
  • Provide phone-based technical support for Mitel phone systems, troubleshooting hardware, software, and network-related issues. 
  • Configure and maintain Mitel PBX systems, including MiVoice Business, MiVoice Office, and MiCollab platforms. 
  • Diagnose and resolve networking issues impacting telephony performance.
  • Support VoIP,  SIP trunks, and integrations with network infrastructure. 
  • Assist clients with system upgrades, feature setups, and user training. 
  • Document support cases, resolutions, and interactions in the customers CRM system. 
  • Stay current on Mitel products, networking trends, and industry best practices. 
Qualifications
  • Mitel Certification (e.g., Mitel Certified Technician, Mitel MiVoice Business, or equivalent). 
  • Minimum of 3 years of experience in phone system support or telecommunications. 
  • Hands-on experience with Mitel PBX systems, VoIP protocols, and SIP technologies. 
  • Strong understanding of networking concepts, including TCP/IP, VLANs, QoS, DNS, DHCP 
  • Strong troubleshooting and analytical skills for both telephony and network-related issues.
  • Ability to work well as part of a team
  • Strong written and verbal communication skills
  • Additional certifications (e.g., CompTIA Network+, CCNA) are highly desirable.