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Entry Level Tech Support Jobs in Ohio (NOW HIRING)

STAQ Pharma Inc

IT Helpdesk Technician

Columbus, OH · On-site

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical ... This entry-level position provides day-to-day support for computers, mobile devices, and networked ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: Is an entry-level position with combined responsibility to provide rotating support to AMC, GSH, GSHN, MVH, MVHS, UVMC, On-call, ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: Is an entry-level position with combined responsibility to provide rotating support to AMC, GSH, GSHN, MVH, MVHS, UVMC, On-call, ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: • Is an entry-level position with combined responsibility to provide rotating support to AMC, GSH, GSHN, MVH, MVHS, UVMC, On-call, ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: • Is an entry-level position with combined responsibility to provide rotating support to AMC, GSH, GSHN, MVH, MVHS, UVMC, On-call, ...

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Showing results 41-60

All JobsTech Support JobsEntry Level Tech Support JobsEntry Level Tech Support Jobs in Ohio

Entry Level Tech Support information

See Ohio salary details

$25.7K

$41.3K

$62.7K

How much do entry level tech support jobs pay per year?

As of Aug 11, 2026, the average yearly pay for entry level tech support in Ohio is $41,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $44,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through internships, volunteering, or personal projects can improve your chances. Strong communication skills and a willingness to learn are also important for entry-level candidates.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.
What are the most commonly searched types of Tech Support jobs in Ohio? The most popular types of Tech Support jobs in Ohio are:
What are popular job titles related to Entry Level Tech Support jobs in Ohio? For Entry Level Tech Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entry Level Tech Support jobs in Ohio look for? The top searched job categories for Entry Level Tech Support jobs in Ohio are:
What cities in Ohio are hiring for Entry Level Tech Support jobs? Cities in Ohio with the most Entry Level Tech Support job openings:
Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,336 per year, or $19.9 per hour.

IT Helpdesk Technician

STAQ Pharma Inc

Columbus, OH • On-site

Full-time

Posted 20 days ago

Job description


Job Summary:

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical assistance within a regulated pharmaceutical manufacturing environment. This entry-level position provides day-to-day support for computers, mobile devices, and networked systems while ensuring all work is performed in accordance with company policies.

The Helpdesk Technician assists with troubleshooting, imaging, deploying, and maintaining end-user devices and applications, escalating complex issues to the IT Support Technician or IT Manager as needed. This role is ideal for a motivated individual looking to build a strong technical foundation and advance within the IT department.

Required Skills/Abilities:

Helpdesk & End-User Support

  • Serve as the initial point of contact for all IT incidents, service requests, and inquiries via phone, email, or in-person.
  • Log, categorize, and track all support requests using the IT ticketing system, ensuring timely communication and resolution.
  • Provide Tier I support for desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot software, network connectivity, and hardware issues with minimal supervision.
  • Reset passwords, unlock accounts, and assist with user access requests under direction from the IT Manager or Support Technician.
  • Escalate recurring or complex issues through the appropriate channels while maintaining clear documentation.

System Setup & Maintenance

  • Assist with imaging, configuration, and deployment of new workstations and laptops in accordance with IT and validation procedures.
  • Maintain physical and digital IT asset inventory, including serial numbers, user assignments, and lifecycle tracking.
  • Support deployment and maintenance of hardware such as monitors, printers, phones, and network drops.
  • Assist with ensuring all end-user devices are compliant with security policies, patches, and antivirus updates.

Documentation & Compliance

  • Maintain accurate service records, equipment logs, and troubleshooting notes consistent with company documentation practices.
  • Follow approved SOPs and IT policies to ensure data integrity and compliance with company requirements.
  • Support preparation for IT-related audits by ensuring helpdesk documentation is complete and traceable.
  • Assist with validating IT systems and equipment under supervision, following established company protocols.

Team Collaboration & Professional Growth

  • Collaborate with the IT Support Technician, Systems Analyst, and Information Security Manager to resolve cross-functional IT issues.
  • Participate in ongoing training to develop technical and compliance-related skills.
  • Contribute to departmental improvement efforts, knowledgebase articles, and standard operating documentation.
  • Demonstrate strong customer service and communication skills to foster a positive IT support experience across departments.

Qualifications

  • Certification in Information Technology, Computer Science, or related field; or equivalent hands-on experience.
  • 1+ years of experience providing technical support or customer service in a professional setting (internship or co-op experience acceptable).
  • Familiarity with Windows 10/11, Microsoft 365, and Active Directory environments.
  • Basic understanding of networking concepts (IP addressing, DNS, DHCP, VPN).
  • Strong problem-solving, documentation, and communication skills.
  • Ability to follow established procedures and maintain detailed records in a regulated environment.

Preferred Skills

  • Experience in a cGMP manufacturing setting.
  • Familiarity with IT ticketing systems and imaging tools.
  • Basic knowledge of endpoint security, patching, or asset management tools.
  • Certifications such as CompTIA A+ or ITIL Foundation are a plus.

The application window for this position is anticipated to be open at least 40 days