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Entry Level Support Jobs in Springfield, MO (NOW HIRING)

SPX

Entry Level Assembler

Springfield, MO

$19.54/hr

Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers ...

SPX

Entry Level Assembler

Springfield, MO · On-site

$19.54/hr

Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers ...

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Entry Level Support information

See Springfield, MO salary details

$10

$16

$23

How much do entry level support jobs pay per hour?

As of May 31, 2026, the average hourly pay for entry level support in Springfield, MO is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Support professional, and why are they important?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What are entry level support jobs?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in Springfield, MO? The most popular types of Support jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Entry Level Support jobs? Cities near Springfield, MO with the most Entry Level Support job openings:
Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Springfield, MO as of May 2026, with employment types broken down into 2% As Needed, 62% Full Time, 34% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,176 per year, or $16.9 per hour.
Backroom Sales Support - Part Time

Backroom Sales Support - Part Time

Gearhead Outfitters

Springfield, MO • On-site

$15 - $16/hr

Part-time

PTO

Posted 27 days ago

Gearhead Outfitters rating

6.8

Company rating: 6.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Gearhead Outfitters (GHO) was founded by Ted Herget in 1997 in a friend's living room in Jonesboro, Arkansas. Starting small, GHO quickly expanded and, after five years, relocated to Main Street in 2003, helping to revitalize the downtown area. Their dedication to quality and customer service has driven their growth into states like Oklahoma, Missouri, Kansas, and Colorado. In 2019, they acquired Rock/Creek and Uncle Dan's, followed by Summit Canyon Mountaineering in 2024. Today, Gearhead remains family-owned by Ted and Amanda Herget, staying true to their passion for the outdoors and their communities.
Out Mission: To help our customers live active, fulfilling lives by providing quality outdoor-inspired products, backed by deep expertise and remarkable service.
POSITION DESCRIPTION
POSITION TITLE: Back Room Sales Support
EXEMPT
POSITION PURPOSE
A Back Room Sale Support role is an efficient and detail-oriented individual. A Back Room Sales Support must be able to communicate effectively and professionally with the leadership team and store associates. A Back Room Sales Support is a self-motivated, organized individual who can multitask and work well as a member of a team. This position is an entry-level position that does not require any prior retail experience. The Back Room Sales Support reports to the Store Manager.
ESSENTIAL FUNCTIONS:
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
  • Responsible for completing the daily backroom checklist
  • Responsible for processing all inventory, including organizing, hanging, and tagging all pieces appropriately. These items are then distributed to stores through delivery or shipment
  • Receives all packages, checks the contents against the packing slip, and reports any discrepancies to the appropriate office staff
  • Transfer products for stock as directed by the product team
  • Perform inventory counts to ensure inventory accuracy
  • Ship necessary packages to customers, including special orders and online orders
  • Ensure that warranties are sent to the DC or Warehouse by the monthly due date
  • Responsible for keeping the backroom organized and clean
  • Collaborate with the store managers to create and implement strategies to increase functionality and efficiency
  • May perform other related and non-related duties as assigned and agreed upon by both parties.

COMPETENCIES
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
  • Time Management-Uses time effectively by planning and prioritizing tasks as well as setting goals in order to accomplish assignments on schedule.
  • Analyzes and Solves Problems - Approaches problems from an analytical perspective, gathering information from multiple sources performing analyses, and drawing appropriate conclusions. Proactively diagnoses by identifying root causes and choosing optimal solutions.
  • Embraces Diversity - Leverages the capabilities and perspectives of all individuals, holding self and others accountable for developing and maintaining an environment that enables full participation and development of all backgrounds, cultures, styles, and views.
  • Communicates with Purpose - Gains support for ideas through effective spoken/written communication. Uses active listening to ensure understanding and is able to recognize important information in written materials. Provides clear instructions in accordance with company guidelines.
  • Maintains Cooperative Relationships - Treats others with respect and encourages cooperation at all levels of the company. Works to resolve conflicts while ensuring needs are met. Interacts effectively with all Employees, customers, and external vendors.
  • Demonstrates Integrity - Maintains in one's work through implementing, upholding, and enforcing ethical standards and compliance with local, state, and federal laws and company policies.
  • Promotes Strong Work Ethic - Stays focused and works effectively under stress. Holds self and others accountable for completing tasks accurately and efficiently. Shows enthusiasm towards work and teaches Employees to do the same. Maintains high standards for self and others.
  • Encourages Customer Focus - Makes Customer service a priority by instructing others to provide excellent service to internal and external customers. Demonstrates how to appropriately interact with customers, even in difficult situations, and how to effectively meet their needs.
  • Decision Making- Ability to make correct decisions or choose the best course of actions when a decision needs to be made, including doing so in a safe manner, preventing accidents, injuries, and theft.
  • Attendance - Ability to be punctual to work, including adhering to time limits while on break or lunch. Employee must also follow company policy in respect to sick leave, vacation time off, giving a prompt notice of absence due to an illness, and following company policy and regulatory standards in regards to leaves of absences (i.e. FMLA, Personal Leave, etc).

PHYSICAL ACTIVITIES
The following physical activities are necessary to perform one or more essential functions of this position.
  • Must be able to lift up to 25 pounds.
  • Must be physically able to walk, stand, and stoop for several hours each day.
  • Must be able to work at various heights, including floor level, with or without reasonable accommodation.

TRAVEL
  • Travel as needed.

QUALIFICATIONS:
  • High School Diploma with at a minimum of 1 year of retail or warehouse experience.
  • Must have a valid driver's license and clean driving record.

The pay range for this role is:
15 - 16 USD per hour (Battlefield Mall)

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