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Entry Level Service Advisor Jobs in Indiana (NOW HIRING)

Rivian

Service Advisor - Fort Wayne, IN

Fort Wayne, IN · On-site

An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work ...

Rivian

Service Advisor - Fort Wayne, IN

Fort Wayne, IN · On-site

An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work ...

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All JobsService Advisor JobsEntry Level Service Advisor JobsEntry Level Service Advisor Jobs in Indiana

Entry Level Service Advisor information

See Indiana salary details

$11

$24

$43

How much do entry level service advisor jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for entry level service advisor in Indiana is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.37 per hour, depending on experience, location, and employer.

What is an entry level service advisor?

Entry level service advisors are professionals who assist customers at automotive service centers by acting as a liaison between the customer and the technicians. Their responsibilities include greeting customers, understanding their vehicle concerns, creating service orders, and explaining recommended maintenance or repairs. They also help ensure customer satisfaction by providing clear communication, updates, and answering questions about services and costs. This role is often the starting point for a career in automotive service management or related fields.

What do you need to become an entry level service advisor?

To become an entry level service advisor, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and basic knowledge of automotive systems or the industry. Prior experience in retail or customer service can be helpful, and some employers may provide on-the-job training. Certifications are not usually required but can enhance prospects.

What are the typical challenges faced by entry level service advisors, and how can they overcome them?

Entry level service advisors often encounter challenges such as managing multiple customer requests simultaneously, accurately communicating technical information between customers and technicians, and building trust with clients who may be unfamiliar with vehicle maintenance. To overcome these challenges, it's helpful to develop strong organizational skills, actively listen to customer concerns, and seek guidance from experienced team members. Regular training and a willingness to ask questions can also help new service advisors gain confidence and improve their ability to deliver excellent customer service.

What are the key skills and qualifications needed to thrive as an entry level service advisor, and why are they important?

To thrive as an Entry Level Service Advisor, you need a basic understanding of automotive services, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management software, customer relationship management (CRM) systems, and point-of-sale tools is commonly required. Excellent communication, active listening, and problem-solving abilities help build trust with customers and support team collaboration. These skills are crucial for efficiently managing service appointments, ensuring customer satisfaction, and supporting the overall service department workflow.

How hard is it to become an entry level service advisor?

Becoming an entry level service advisor typically requires good communication skills, basic automotive knowledge, and a high school diploma or equivalent. On-the-job training is common, and some employers prefer candidates with customer service experience or familiarity with dealership management systems. Certification is not mandatory but can improve job prospects and advancement opportunities.

What is the difference between Entry Level Service Advisor vs Service Writer?

AspectEntry Level Service AdvisorService Writer
Required CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAutomotive service department, customer interactionService department, customer communication
Employer & Industry UsageAuto dealerships, repair shopsAuto dealerships, repair shops
Common Search & ComparisonYesYes

The main difference between an Entry Level Service Advisor and a Service Writer is that the Entry Level Service Advisor is typically new to the role, focusing on learning customer service and basic automotive knowledge, while a Service Writer may have more experience and handle more complex customer interactions and documentation. Both roles are essential in automotive service departments and often overlap in duties, but the Entry Level Service Advisor is ideal for those starting their career in automotive customer service.

What are the most commonly searched types of Service Advisor jobs in Indiana? The most popular types of Service Advisor jobs in Indiana are:
What are popular job titles related to Entry Level Service Advisor jobs in Indiana? For Entry Level Service Advisor jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Service Advisor jobs in Indiana look for? The top searched job categories for Entry Level Service Advisor jobs in Indiana are:
What cities in Indiana are hiring for Entry Level Service Advisor jobs? Cities in Indiana with the most Entry Level Service Advisor job openings:
Entry Level Service Advisor jobs near you
Infographic showing various Entry Level Service Advisor job openings in Indiana as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $51,329 per year, or $24.7 per hour.

Entry Level Service Advisor

Graff Chevrolet GMC of Michigan City

Michigan City, IN

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 days ago

Job description

Entry-Level Service Advisor

Graff Chevrolet GMC
Michigan City, IN 46360
Full-Time | Daytime Hours with Saturday Rotation
Competitive Pay + Performance Bonuses

About Graff Chevrolet GMC

Graff Chevrolet GMC is a trusted GM dealership serving Michigan City and the surrounding communities. We take pride in delivering a professional, transparent, and customer-first service experience. We’re growing our service department and looking for an Entry-Level Service Advisor who wants to build a long-term career with a respected GM brand.

Prior automotive or dealership experience is helpful, but not required. We provide paid training, GM systems support, and hands-on mentorship to set you up for success.

What You’ll Do

  • Welcome GM customers and assist with vehicle service needs

  • Write and manage repair orders using GM dealership systems

  • Communicate maintenance and repair recommendations clearly and professionally

  • Provide timely service updates and follow-up

  • Work closely with GM-trained technicians to ensure accuracy and quality

  • Maintain high customer satisfaction and CSI standards

  • Learn GM service processes, warranty basics, and dealership procedures

What We’re Looking For

  • Strong customer service and communication skills

  • Positive, coachable attitude with a desire to learn

  • Ability to multitask in a fast-paced dealership environment

  • Basic computer skills (R&R, GM systems training provided)

  • Dependable attendance and professional appearance

  • Automotive or dealership experience is a plus—but not required

What We Offer

  • Paid training and ongoing GM support

  • Competitive base pay plus bonus opportunities

  • Clear growth path into Senior Service Advisor or Service Management

  • Medical, dental, and vision insurance

  • Paid time off and holidays

  • Employee discounts on vehicle service and repairs

  • Stable schedule and supportive team environment

Why Graff Chevrolet GMC?

We believe in developing talent from within. Many successful Service Advisors start right where you are—entry level, motivated, and ready to learn. If you’re looking for a career with a GM dealership, not just a job, Graff Chevrolet GMC is the place to grow.

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