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Entry Level Remote Helpdesk Jobs in Raleigh, NC (NOW HIRING)

Siemens Energy, Inc.

Transformer Tech 2(REMOTE)

Selma, NC · On-site +1

$15.75 - $21.50/hr

What You Bring • Entry-level supervisory skills to coordinate crews/subcontractors, manage ... help protect people and the environment. Our global team is committed to making sustainable ...

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All JobsHelpdesk JobsEntry Level Remote Helpdesk JobsEntry Level Remote Helpdesk Jobs in Raleigh, NC

Entry Level Remote Helpdesk information

See Raleigh, NC salary details

$12

$22

$32

How much do entry level remote helpdesk jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for entry level remote helpdesk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Remote Helpdesk professional, and why are they important?

To thrive as an Entry Level Remote Helpdesk professional, you need a basic understanding of computer systems, troubleshooting skills, and often a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is typically required. Excellent communication, patience, and problem-solving abilities help you deliver effective support and build trust with users. These skills are crucial because they enable you to resolve technical issues efficiently while maintaining customer satisfaction from a remote environment.

What is an entry level remote helpdesk job?

An entry level remote helpdesk job involves providing technical support and assistance to customers or employees, usually through phone, email, or chat, while working from a remote location. Responsibilities typically include troubleshooting common computer or software issues, answering user inquiries, and escalating more complex problems to higher-level technicians. These positions are ideal for individuals starting their IT careers and often require good communication skills, basic technical knowledge, and the ability to work independently. Entry level remote helpdesk roles can offer valuable experience and a pathway to more advanced positions within IT support.

What is the difference between Entry Level Remote Helpdesk vs Technical Support Specialist?

AspectEntry Level Remote HelpdeskTechnical Support Specialist
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced or specialized
Work EnvironmentRemote, customer-facing, troubleshooting via phone or chatRemote or on-site, troubleshooting hardware/software issues
Industry UsageCommon in IT, tech support, customer service sectorsUsed across IT, software, hardware, and network support roles

Both roles involve technical troubleshooting and customer support, often requiring similar certifications. The main difference lies in the scope: Entry Level Remote Helpdesk typically handles basic issues and customer inquiries remotely, while Technical Support Specialists may deal with more complex technical problems, sometimes on-site. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are some common challenges faced by entry level remote helpdesk professionals, and how can they be addressed?

Entry level remote helpdesk professionals often encounter challenges such as troubleshooting technical issues without in-person context, managing multiple support tickets simultaneously, and communicating clearly with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong written and verbal communication skills, stay organized with ticketing systems, and actively participate in team chats or meetings to share solutions and learn from more experienced colleagues. Many organizations provide ongoing training and mentorship, so taking advantage of these resources can also help you adapt and grow in the role.
What are popular job titles related to Entry Level Remote Helpdesk jobs in Raleigh, NC? For Entry Level Remote Helpdesk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Helpdesk jobs in Raleigh, NC look for? The top searched job categories for Entry Level Remote Helpdesk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Remote Helpdesk jobs? Cities near Raleigh, NC with the most Entry Level Remote Helpdesk job openings:
Entry Level Remote Helpdesk jobs near you
Infographic showing various Entry Level Remote Helpdesk job openings in Raleigh, NC as of July 2026, with employment types broken down into 84% Full Time, 5% Part Time, and 11% Contract. Highlights an 42% In-person, 26% Hybrid, and 32% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Technology Sales Representative (Entry Level) - SMB IT Solutions

Connection

Raleigh, NC • On-site, Remote

$19.25/hr

Full-time

Posted 9 days ago

Job description

Overview
Technology Sales Representative (Entry Level) - SMB IT Solutions
Sell Solutions. Build Relationships. Grow a Career.
At Connection, you won't be limited to selling one product or one brand - you'll learn to sell solutions.
As a Value-Added Reseller (VAR) and Fortune 1000 IT Solutions Provider, Connection gives you access to 460,000+ technology products and services from 1,600+ vendors, including Apple, Cisco, and Microsoft. That means you can take a consultative approach, recommending what's truly best for each customer.
If you're curious, competitive, and motivated by having multiple ways to win, this role was built for you.
About the Role
As a Technology Sales Representative, you'll build long-term relationships with small to mid-sized businesses (up to 3,000 seats) across a variety of industries. You'll learn to manage the full sales cycle - from prospecting and discovery to quoting and growing accounts - while building your own book of business.
Unlike traditional sales roles tied to a single product line, you'll develop as a trusted advisor, guiding customers through IT decisions with support from Connection's internal experts and vendor partners.
Success in this role comes down to consistency: strong time management, daily activity, and proactive customer engagement.
Why Early-Career Sales Talent Choose Connection
Responsibilities
What You'll Do
  • Build your own book of business by prospecting and developing new SMB customers through outbound calling and targeted outreach
  • Engage multiple decision-makers to uncover real business challenges
  • Recommend IT solutions with support from vendor partners and internal technical experts
  • Grow accounts over time by building trust and delivering long-term value
  • Manage daily activity and maintain an accurate sales pipeline
  • Collaborate with internal teams to deliver quotes, pricing, and solutions
  • Participate in team meetings, coaching sessions, and ongoing training
  • Continuously build sales, communication, and technology knowledge

Important Note About This Role
This role may be remote-based, but expectations mirror an in-office environment. You'll be expected to maintain a structured workday, consistent outbound activity, strong pipeline management, and full engagement with customers, peers, and leadership.
Why Early-Career Sales Talent Choose Connection
Consultative sales model
Recommend what's right for the customer - not what's easiest to sell.
A massive technology ecosystem
Support customers across their IT lifecycle, from devices and infrastructure to cloud, software, AI, and services.
Built-in support to help you win
Partner with internal sales operations, vendor teams, and on-staff technical specialists to deliver strong solutions and a great customer experience.
A launchpad for long-term growth
Structured onboarding, vendor-led education, and ongoing coaching help you grow in sales and beyond.
In short: Connection Technology Sales Representatives succeed because they sell solutions, not SKUs.
Min
USD $19.25/Hr.
Qualifications
What We're Looking For
We're not looking for "perfect." We're looking for people who show up, learn fast, and want to grow.
  • Strong work ethic, discipline, and consistency
  • Coachability and accountability
  • Clear communication and active listening skills
  • Ability to stay focused in a high-accountability environment, including remote work
  • Customer-first mindset and interest in long-term relationships
  • Desire to build a career, not just take a short-term role
  • Working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)

Training & Support
  • Your first several weeks include structured onboarding and sales training, followed by continuous learning throughout your first year, including:
  • Virtual training for multiple learning styles
  • Exposure to Connection systems, processes, and product categories
  • Ongoing support from a dedicated Sales Coach
  • Vendor-led technical and solution training
  • Active participation in training and coaching is required for success.

Compensation Snapshot
  • $19.25/hour base pay
  • Uncapped commission (paid bi-weekly)
  • $50K-$60K typical first-year earnings
  • Guaranteed commission for the first 3 years

Work Location & Employment Eligibility
This role may be remote-based; however, candidates who live near a Connection office will work from the office to support collaboration and training.
Applicants must be authorized to work for any employer in the U.S. Connection does not sponsor or take over sponsorship of employment visas at this time.
To protect candidates, Connection will never offer employment without a complete interview process and direct communication with a live representative.

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