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Entry Level Remote Help Desk Jobs (NOW HIRING)

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or equivalent professional experience * Strong background in: * Help Desk / IT Support * Customer Support ...

SOSi

Help Desk Support Engineer

FL · Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end ... Experience providing remote desktop support. * Experience supporting incident response activities.

Maximus

Technician 2 - Help Desk

VA · On-site +1

$20 - $27/hr

This position is fully remote. Employment is contingent upon successful completion of a CMS client ... The help desk also provides vetting and approval and offers ongoing support for the Medicare ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Base-2 Solutions, LLC

Help Desk Representative

$18 - $23/hr

Remote * Work Type: Remote * Shift: First * Referral Eligibility: Eligible * U.S. Citizenship Required? Yes Position Summary Base-2 Solutions is seeking a Help Desk Representative to support ...

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · Remote

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Ten4

Help Desk Manager - Mobile Devices

Mount Laurel, NJ · On-site +1

$70K - $85K/yr

The Wireless Help Desk Manager oversees our Tier 1 Support Specialists, who are responsible for ... This is a fully remote position with occassional in-office requirements. For payroll and tax ...

Instant Serve LLC

Help Desk Analyst

Denver, CO · Remote

$20 - $25/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or equivalent professional experience * Strong background in: * Help Desk / IT Support * Customer Support ...

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How much do entry level remote help desk jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for entry level remote help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are entry level remote help desk jobs?

Entry level remote help desk jobs are positions where individuals provide technical support and assistance to customers or employees, typically from a home or remote location. These roles often involve troubleshooting basic IT issues, answering service-related questions, and escalating more complex problems to higher-level technicians. No prior experience is usually required, but strong communication skills and a general understanding of computers are important. Many positions offer on-the-job training and can be a good starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an Entry Level Remote Help Desk professional, and why are they important?

To thrive as an Entry Level Remote Help Desk professional, you need a basic understanding of IT fundamentals, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and sometimes CompTIA A+ certification is beneficial. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues remotely. These skills ensure efficient technical support, high customer satisfaction, and smooth IT operations from a distance.

What are some common challenges faced by Entry Level Remote Help Desk professionals, and how can they be addressed?

Entry Level Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing high volumes of support tickets, and communicating effectively with users who may have varying levels of technical knowledge. To address these challenges, it is essential to leverage remote access tools, maintain clear and patient communication, and develop strong organizational skills for prioritizing and tracking support requests. Continuous learning and collaborating with more experienced team members can also help improve technical proficiency and problem-solving abilities.
What states have the most Entry Level Remote Help Desk jobs? States with the most job openings for Entry Level Remote Help Desk jobs include:
Infographic showing various Entry Level Remote Help Desk job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Analyst

Help Desk Analyst

InstantServe LLC

Remote

$21 - $28.75/hr

Full-time

Posted 24 days ago

Job description

IT Support Consultant (Remote - Denver, CO Residents Only)
Qualifications
  • Bachelor's degree or equivalent professional experience
  • Strong background in:
    • Help Desk / IT Support
    • Customer Support & Customer Service
    • Active Directory
    • Computer Networking
    • Troubleshooting & Analytical Skills
  • Experience with imaging, deployment, and desktop support
  • GHOST 8.0+ experience required; FOG experience is a plus
Position Summary
This role supports the Information Technology Services (ITS) team and is responsible for providing high-quality technical support for hardware, software, and networking issues. The consultant will interact with customers and vendors both over the phone and in-person to resolve a wide range of technical problems.
The position includes statewide support for:
  • 2,800+ desktops
  • 100+ laptops
  • 400+ networked multifunction devices and printers
    across multiple Colorado locations.
Duties & Responsibilities
Desktop Support & Imaging
  • Perform extensive imaging and deployment of desktops and laptops
  • Utilize GHOST 8.0 or higher (required) and optionally FOG for imaging
  • Diagnose and resolve PC hardware/software issues using a variety of diagnostic tools
  • Rebuild systems and reconfigure user-specific settings
Software & System Support
  • Install, update, and maintain software of moderate complexity
  • Configure and install terminal emulation tools for host system access
Networking & Infrastructure Support
  • Assist with installation, modification, and maintenance of network components
  • Support LAN environments and troubleshoot basic networking issues
  • Support system hardware/software upgrades and enhancements
Customer & Vendor Interaction
  • Provide exceptional customer service while troubleshooting issues
  • Communicate and coordinate with vendors to resolve technical problems
  • Respond to technical concerns both remotely and on-site as needed
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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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