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Entry Level Remote Help Desk Jobs in Virginia (NOW HIRING)

Telos Corporation

Help Desk Associate 2

Ashburn, VA · On-site +1

$19 - $25.50/hr

Work independently in an onsite, hybrid or remote environment while staying connected with your ... help desk, call center, or retail Clear, professional verbal and written communication skills.

Maximus

Junior CIC Analyst

VA · On-site +1

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ... Remote #techjobs #clearance #veteranspage Minimum Requirements TCS217, T1, Band 4 #TSTECH ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... Previous help desk or technical support experience preferred. * Excellent ability to communicate ...

Siemens Healthineers

$89K - $122K/yr

This is a remote role with less than 25% travel requirements Training and Support: * Strategize ... applications and Help Desk, Information Technologists, Internal/External Trainers, and ...

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Entry Level Remote Help Desk information

See Virginia salary details

$12

$22

$33

How much do entry level remote help desk jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for entry level remote help desk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What are entry level remote help desk jobs?

Entry level remote help desk jobs are positions where individuals provide technical support and assistance to customers or employees, typically from a home or remote location. These roles often involve troubleshooting basic IT issues, answering service-related questions, and escalating more complex problems to higher-level technicians. No prior experience is usually required, but strong communication skills and a general understanding of computers are important. Many positions offer on-the-job training and can be a good starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an Entry Level Remote Help Desk professional, and why are they important?

To thrive as an Entry Level Remote Help Desk professional, you need a basic understanding of IT fundamentals, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and sometimes CompTIA A+ certification is beneficial. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues remotely. These skills ensure efficient technical support, high customer satisfaction, and smooth IT operations from a distance.

What are some common challenges faced by Entry Level Remote Help Desk professionals, and how can they be addressed?

Entry Level Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing high volumes of support tickets, and communicating effectively with users who may have varying levels of technical knowledge. To address these challenges, it is essential to leverage remote access tools, maintain clear and patient communication, and develop strong organizational skills for prioritizing and tracking support requests. Continuous learning and collaborating with more experienced team members can also help improve technical proficiency and problem-solving abilities.
Infographic showing various Entry Level Remote Help Desk job openings in Virginia as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

Help Desk Agent I

Science Applications International Corporation

VA • On-site, Remote

$15.75 - $20/hr

Full-time

Re-posted 20 hours ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

76th of 230 rated it services

Job description


SAIC has opportunities for a Fully Remote, Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our Help Desk is the 24x7x365 single point of contact for all Information Technology issues and requests from VITA employees and customers, and supports users at every skill level and background via telephone, chat, email, and direct ticket submission.
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Service Desk Analyst Experience/Knowledge Required
  • Customer Service and Level 1 Technical Support
    • Troubleshooting
    • Problem Solving
    • PC Proficiency
    • Identifying and resolving level 1 customer issues
    • Documentation
    • Soft Skills- Personable and Professional
    • MS Office
  • Ticketing System
    • Possesses the ability to work in a specified ticketing system including but not limited to:
    • Documentation
    • Ticket Routing
    • Ticket Categorization
    • Ticket Closure
    • Knowledge Base
  • Metrics & Time Management
    • Metric Scorecard
    • Attendance & Scorecards must be kept within parameters of Service Desk Manual
    • Ability to follow set schedule with little variance

Qualifications
Required:
  • US Citizen who must be able to pass both an SAIC and Commonwealth of Virginia background check.

Desired:
  • AA Degree in related discipline or High School or equivalent and up to two (2) years of related experience.
  • Minimum 6 months of experience with computer hardware/software support.
  • Experience in desktop support, IT concepts, and help desk software.
  • Hardware/software troubleshooting experience.
  • Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person.
  • Demonstrated customer awareness, strong written and verbal communication skills.
  • Provide excellent customer service.
  • Proven ability to think and troubleshoot logically, and act decisively in critical situations.
  • Experience with Microsoft Office Products, Internet Explorer, and Windows.
  • Preferred Technical certifications such as Security+, Net+, MCP, MCSE, CCNA, ITIL, CHDP, CompTIA A+, CompTIA Net+, and CompTIA Security+
  • Windows 7, Windows 10, IE 8 and IE 11, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2010 Suite), strong Microsoft Outlook skills, remote access, Android and iOS support.
  • Account administration, password reset experience.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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