We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...
We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI). I've never heard of Terrestris. What do you do? At Terrestris, we ...
Help Desk Analyst
Seneca Falls, NY · Remote
$20 - $23/hr
Experience with remote help desk tools and ticketing systems. Strong knowledge of Microsoft Office Suite and related applications. 2-3 years of Active Directory experience, including user account ...
Help Desk Analyst
Seneca Falls, NY · Remote
$20 - $23/hr
Experience with remote help desk tools and ticketing systems. Strong knowledge of Microsoft Office Suite and related applications. 2-3 years of Active Directory experience, including user account ...
Help Desk Analyst
Seneca Falls, NY · Remote
$20 - $23/hr
Experience with remote help desk tools and ticketing systems. Strong knowledge of Microsoft Office Suite and related applications. 2-3 years of Active Directory experience, including user account ...
Help Desk Analyst
Seneca Falls, NY · Remote
$20 - $23/hr
Experience with remote help desk tools and ticketing systems. Strong knowledge of Microsoft Office Suite and related applications. 2-3 years of Active Directory experience, including user account ...
Help Desk Specialist - Stores
Philadelphia, PA · Remote
$20 - $23/hr
Help Desk Technician (Remote) - Bilingual English/SpanishPosition Overview We are seeking customer ... entry-level IT support experience looking to grow their technology careers. Key Responsibilities
Help Desk Specialist - Stores
Philadelphia, PA · Remote
$20 - $23/hr
Help Desk Technician (Remote) - Bilingual English/SpanishPosition Overview We are seeking customer ... entry-level IT support experience looking to grow their technology careers. Key Responsibilities
Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...
Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ...
Help Desk Analyst Remote
Phoenix, AZ · Remote
$21 - $28.75/hr
Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months (Possibility of extension) Interview Mode: In person Responsibilities: * Provides technical assistance and support for ...
Quick apply
Help Desk Analyst Remote
Phoenix, AZ · Remote
$21 - $28.75/hr
Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months (Possibility of extension) Interview Mode: In person Responsibilities: * Provides technical assistance and support for ...
Help Desk Technician
$20.50 - $27.75/hr
REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...
Help Desk Technician
$20.50 - $27.75/hr
REMOTE Reports to: Helpdesk Supervisor FLSA Type: Non-Exempt HOURS: 5PM - 1AM EST. ABOUT MAMMOTH ... Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate ...
Help Desk Technician
South Bend, IN · On-site +1
$19.75 - $26.50/hr
As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ...
Help Desk Technician
South Bend, IN · On-site +1
$19.75 - $26.50/hr
As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ...
Help Desk Technician
$20.50 - $27.75/hr
Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket system * Identify and report trends related to ...
Help Desk Technician
$20.50 - $27.75/hr
Remote Scope of work: * Answering phone calls, working tickets, and responding to chats related to the UPN Project * Document issues using the CA ticket system * Identify and report trends related to ...
Help Desk II
$20.50 - $27.75/hr
The Help Desk Technician II is a remote-first support role within Harbor IT's Service Delivery organization, serving as a primary escalation point for complex support tickets across healthcare, ...
New
Help Desk II
$20.50 - $27.75/hr
The Help Desk Technician II is a remote-first support role within Harbor IT's Service Delivery organization, serving as a primary escalation point for complex support tickets across healthcare, ...
New
Help Desk Technician
Nashville, TN · Remote
Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...
Quick apply
Help Desk Technician
Nashville, TN · Remote
Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...
Help Desk Analyst - Trenton, NJ(Remote)
Trenton, NJ · On-site +1
$20.50 - $28/hr
Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...
Help Desk Analyst - Trenton, NJ(Remote)
Trenton, NJ · On-site +1
$20.50 - $28/hr
Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...
Help Desk Support Specialist
Rochester, NY · Remote
$25 - $28.85/hr
The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...
Help Desk Support Specialist
Rochester, NY · Remote
$25 - $28.85/hr
The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...
These entry-level positions serve as the first point of contact for end users, providing assistance ... This position is fully remote. Duties & Responsibilities The Help Desk Specialist - Tier 1 will:
These entry-level positions serve as the first point of contact for end users, providing assistance ... This position is fully remote. Duties & Responsibilities The Help Desk Specialist - Tier 1 will:
Help Desk Specialist
Washington, DC · On-site +1
$26 - $33/hr
ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Help Desk Specialist
Washington, DC · On-site +1
$26 - $33/hr
ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Help Desk Specialist
Washington, DC · On-site +1
$26 - $33/hr
Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Help Desk Specialist
Washington, DC · On-site +1
$26 - $33/hr
Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Help Desk Specialist
Washington, DC · On-site +1
$26 - $33/hr
ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Help Desk Specialist
Washington, DC · On-site +1
$26 - $33/hr
ClearancePublic TrustOverview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...
Help Desk Technician
Toluca Lake, CA · Remote
$27.90 - $30.75/hr
Join Lentegrity as a Help Desk Technician! Are you the person everyone turns to when technology isn ... Provide over the phone technical support for onsite and remote employees, including hardware ...
New
Quick apply
Help Desk Technician
Toluca Lake, CA · Remote
$27.90 - $30.75/hr
Join Lentegrity as a Help Desk Technician! Are you the person everyone turns to when technology isn ... Provide over the phone technical support for onsite and remote employees, including hardware ...
New
Help Desk Technician
Raleigh, NC · Remote
$20 - $30/hr
Overview Remote in Raleigh Area | First Week Onsite Training The Service Desk team serves as the ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...
Help Desk Technician
Raleigh, NC · Remote
$20 - $30/hr
Overview Remote in Raleigh Area | First Week Onsite Training The Service Desk team serves as the ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...
They are seeking a Help Desk Technician - Level 1 to provide technical support and troubleshooting ... remote support tools and systems Company : CMIT Solutions provides responsive, professional ...
They are seeking a Help Desk Technician - Level 1 to provide technical support and troubleshooting ... remote support tools and systems Company : CMIT Solutions provides responsive, professional ...
Entry Level Remote Help Desk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do entry level remote help desk jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for entry level remote help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What is an entry level remote help desk?
Entry level remote help desk jobs are positions where individuals provide technical support and assistance to customers or employees, typically from a home or remote location. These roles often involve troubleshooting basic IT issues, answering service-related questions, and escalating more complex problems to higher-level technicians. No prior experience is usually required, but strong communication skills and a general understanding of computers are important. Many positions offer on-the-job training and can be a good starting point for a career in IT.
What are the key skills and qualifications needed to thrive as an entry level remote help desk professional?
To thrive as an Entry Level Remote Help Desk professional, you need a basic understanding of IT fundamentals, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and sometimes CompTIA A+ certification is beneficial. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues remotely. These skills ensure efficient technical support, high customer satisfaction, and smooth IT operations from a distance.
What are some common challenges faced by entry level remote help desk professionals, and how can they be addressed?
Entry Level Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing high volumes of support tickets, and communicating effectively with users who may have varying levels of technical knowledge. To address these challenges, it is essential to leverage remote access tools, maintain clear and patient communication, and develop strong organizational skills for prioritizing and tracking support requests. Continuous learning and collaborating with more experienced team members can also help improve technical proficiency and problem-solving abilities.
What entry-level remote help desk jobs can you do remotely?
Entry-level remote help desk jobs typically include roles such as technical support specialist, IT support technician, or customer support representative, which involve troubleshooting hardware and software issues via phone, chat, or email. These positions often require basic knowledge of operating systems, remote support tools, and good communication skills, and may be suitable for candidates with certifications like CompTIA A+ or similar. They usually offer flexible schedules and can be performed from home with a computer and internet connection.
What states have the most Entry Level Remote Help Desk jobs?
States with the most job openings for Entry Level Remote Help Desk jobs include:
Temporary
Medical, Life, Retirement, PTO
Re-posted 25 days ago
Job description
Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI).
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Remote Help Desk Specialist at Terrestris do?
Big picture, The Help Desk Specialists User Support (US) provides Helpdesk (HD) support to over 4000 customers at over 250 posts of duty (POD) nationwide and several international offices. In addition to responding to customers via the telephone and other services, contractors will help educate the customers regarding options for self-service, as appropriate, and process tickets from the various ticket queues. Employees will provide support in ensuring emails are addressed timely by responding to the email or processing the request. Employees will also provide support in resolving customers' problems via ticket queue, whether it will be reaching out to resolve an issue or escalating to a service provider for further triaging.
What does a typical day look like for the Remote Help Desk Specialist?
You will:
What qualifications do you look for?
You might be the Specialist we're looking for if you have:
What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Remote Help Desk Specialist at Terrestris do?
Big picture, The Help Desk Specialists User Support (US) provides Helpdesk (HD) support to over 4000 customers at over 250 posts of duty (POD) nationwide and several international offices. In addition to responding to customers via the telephone and other services, contractors will help educate the customers regarding options for self-service, as appropriate, and process tickets from the various ticket queues. Employees will provide support in ensuring emails are addressed timely by responding to the email or processing the request. Employees will also provide support in resolving customers' problems via ticket queue, whether it will be reaching out to resolve an issue or escalating to a service provider for further triaging.
What does a typical day look like for the Remote Help Desk Specialist?
You will:
- Provide remote support to other US staff and to CI customers.
- Aid in user account management, including but not limited to adding, removing, and maintaining account access to various resources.
- Apply customer service and customer support principles and methods.
- Install systems in customer organizations.
- Install primary and peripheral computer software and hardware.
- Troubleshoot and resolve problems on desktop computers, laptop computers, and/or applications or software for customers.
- Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications.
- Test and debug programs according to detailed requirements and submit results.
- Provide support in customer service, help resolve user accounts, and troubleshoot the configuration of software and/or Operating Systems.
- Provide support in testing software deployment by testing and submitting survey results.
What qualifications do you look for?
You might be the Specialist we're looking for if you have:
- Proficiency in laptop and desktop computers and Operating Systems and hardware technologies and strong customer service skills, both oral and written.
- 1-2 years of IT help desk support
- Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
- An ability to follow knowledge articles and articulate instructions in a chat, phone, email, and within the documentation a support session to assist customers.
- An ability to assist multiple customers at a time when possible.
- An ability to open and monitor the status of trouble tickets and add pertinent information into the current US ticketing system, Service Now or any other required ticket documentation system, to include steps leading to resolution or escalation.
- Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
- Customer service experience in a call center or equivalent.
- Ability to work remotely from home.
- High school diploma or equivalent.
- Associate's degree in IT or equivalent experience preferred.
- Must be a US citizen.
What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.