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Entry Level Remote Help Desk Jobs (NOW HIRING)

SOSi

Help Desk Support Engineer

FL · Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end ... Experience providing remote desktop support. * Experience supporting incident response activities.

Ethypharm

IT / Help Desk

New Haven, CT · Remote

Experience supporting remote employees and distributed work environments. * CompTIA A+, Network ... The IT Help Desk Specialist must be able to work independently, communicate effectively with ...

New

Instant Serve LLC

Help Desk Analyst

Denver, CO · Remote

$20 - $25/hr

IT Support Consultant (Remote - Denver, CO Residents Only) Qualifications * Bachelor's degree or equivalent professional experience * Strong background in: * Help Desk / IT Support * Customer Support ...

Cornerstone Capital Bank

Empower Help Desk

$21 - $28.75/hr

The Empower Help Desk is responsible for assisting end users on a day-to-day basis with Empower ... Experience utilizing remote control software to troubleshoot and resolve Empower support issues

Trilon Group

Help desk Technician

$23 - $30/hr

Help desk Technician Department: IT Employment Type: Full Time Location ... Remote- USA Compensation: $23.00 - $30.00 / hour Description Trilon is building a supercharged ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

RealPage, Inc.

Help Desk Coordinator II

SC · Remote

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

RealPage, Inc.

Help Desk Coordinator II

SC · On-site +1

$17.84 - $30.43/hr

As a Tier 2 Help Desk Agent, you will play a pivotal role in delivering top-tier support and ... Conduct remote troubleshooting for network-related problems. * Identify access points and evaluate ...

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Senture

Help Desk Call Center Representative

$18 - $23/hr

This position is fully remote (work from home). Important: You must complete assessments ... Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.

Resolve Tech Solutions

L1 Help Desk Lead

Position Summary As an L1 Help Desk Lead, you will serve as the first line of technical support ... Ability to follow processes and collaborate effectively with remote teams. Eagerness to learn and ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

Hunter Strategy

Help Desk Support Specialist

$70K - $81K/yr

... Help Desk Support Specialist to provide Tier 2 and Tier 3 support for the USDA Farm Production and ... remote access. Strong diagnostic skills and clear, patient communication matter here as much as ...

New

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Entry Level Remote Help Desk information

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How much do entry level remote help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level remote help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an entry level remote help desk?

Entry level remote help desk jobs are positions where individuals provide technical support and assistance to customers or employees, typically from a home or remote location. These roles often involve troubleshooting basic IT issues, answering service-related questions, and escalating more complex problems to higher-level technicians. No prior experience is usually required, but strong communication skills and a general understanding of computers are important. Many positions offer on-the-job training and can be a good starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an entry level remote help desk professional?

To thrive as an Entry Level Remote Help Desk professional, you need a basic understanding of IT fundamentals, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and sometimes CompTIA A+ certification is beneficial. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues remotely. These skills ensure efficient technical support, high customer satisfaction, and smooth IT operations from a distance.

What are some common challenges faced by entry level remote help desk professionals, and how can they be addressed?

Entry Level Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing high volumes of support tickets, and communicating effectively with users who may have varying levels of technical knowledge. To address these challenges, it is essential to leverage remote access tools, maintain clear and patient communication, and develop strong organizational skills for prioritizing and tracking support requests. Continuous learning and collaborating with more experienced team members can also help improve technical proficiency and problem-solving abilities.

What entry-level remote help desk jobs can you do remotely?

Entry-level remote help desk jobs typically include roles such as technical support specialist, IT support technician, or customer support representative, which involve troubleshooting hardware and software issues via phone, chat, or email. These positions often require basic knowledge of operating systems, remote support tools, and good communication skills, and may be suitable for candidates with certifications like CompTIA A+ or similar. They usually offer flexible schedules and can be performed from home with a computer and internet connection.

What states have the most Entry Level Remote Help Desk jobs?

States with the most job openings for Entry Level Remote Help Desk jobs include:

Infographic showing various Entry Level Remote Help Desk job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support Engineer

SOSi

FL • Remote

Full-time

Re-posted 11 days ago

Job description

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems. This role ensures prompt issue resolution, delivers user training, and supports cloud-based applications and IT service operations.

Essential Job Duties:

  • Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
  • Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA
  • Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.
Qualifications

Minimum Qualifications:

  • Associate's degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support.
  • Demonstrated experience resolving user access issues.
  • Experience troubleshooting software functionality and system issues.
  • Experience providing technical training to users.
  • Experience using IT help desk ticketing systems.
  • Experience providing remote desktop support.
  • Experience supporting incident response activities.
  • Proficiency in troubleshooting software issues and managing user access.
  • Experience supporting cloud-based IT applications.
  • Strong customer service and documentation skills.

Desired Qualifications:

  • CompTIA A+ certification.
  • ITIL Foundation Certification.
  • Microsoft Certified: Modern Desktop Administrator Associate certification.
  • Experience supporting JIRA, GitLab, or similar IT management tools.
Additional Information

Working Conditions:

  • The work to be performed remotely
  • Must have strong internet connection
  • Quit workspace free from interruptions and background noise

Working at SOSi:

All interested individuals will receive consideration and will not be discriminated against for any reason.

Apply