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Entry Level Remote Help Desk Jobs (NOW HIRING)

TEEMA

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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

Help Desk Specialist II * This position provides advanced, Tier 2 technical support for a federal client. * The specialist will perform advanced remote troubleshooting for mobile device issues, email ...

AO Globe Life

||Entry-Level Remote Associate | Hiring Now

$37K - $51K/yr

No prior experience is required-we provide comprehensive training, ongoing mentorship, and the tools needed to help you succeed. About the Role As an Entry-Level Remote Associate, you will support ...

TEEMA

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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Orlando, FL · Remote

$48K - $65K/yr

Help Desk Specialist II * This position provides advanced, Tier 2 technical support for a federal client. * The specialist will perform advanced remote troubleshooting for mobile device issues, email ...

CorVel Corporation

Help Desk Specialist I

Portland, OR · Remote

$19.24 - $31.04/hr

The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and ... This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: * Provide front-line support for ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location: Remote Compensation: $25.00 - $28.00 / hour Description The EUX Engineer L2 position offers ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Base-2 Solutions, LLC

Help Desk Support Engineer

Remote * Shift: First * Referral Eligibility: Eligible * U.S. Citizenship Required? Yes Position Summary Base-2 Solutions is seeking a Help Desk Support Engineer to support the USSOUTHCOM J26 ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

WW&R

Help Desk Support Specialist Sr.

Independence, OH · Remote

$23.94 - $29.67/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

Preferred location is Pendleton, OR, but open to remote work. The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

Position Purpose: Under general supervision, the Help Desk Support Specialist Sr. (Tier II ... The Senior Specialist focuses on the remote resolution of complex technical issues to minimize ...

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Entry Level Remote Help Desk information

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How much do entry level remote help desk jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for entry level remote help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are entry level remote help desk jobs?

Entry level remote help desk jobs are positions where individuals provide technical support and assistance to customers or employees, typically from a home or remote location. These roles often involve troubleshooting basic IT issues, answering service-related questions, and escalating more complex problems to higher-level technicians. No prior experience is usually required, but strong communication skills and a general understanding of computers are important. Many positions offer on-the-job training and can be a good starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an Entry Level Remote Help Desk professional, and why are they important?

To thrive as an Entry Level Remote Help Desk professional, you need a basic understanding of IT fundamentals, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and sometimes CompTIA A+ certification is beneficial. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues remotely. These skills ensure efficient technical support, high customer satisfaction, and smooth IT operations from a distance.

What are some common challenges faced by Entry Level Remote Help Desk professionals, and how can they be addressed?

Entry Level Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing high volumes of support tickets, and communicating effectively with users who may have varying levels of technical knowledge. To address these challenges, it is essential to leverage remote access tools, maintain clear and patient communication, and develop strong organizational skills for prioritizing and tracking support requests. Continuous learning and collaborating with more experienced team members can also help improve technical proficiency and problem-solving abilities.
What states have the most Entry Level Remote Help Desk jobs? States with the most job openings for Entry Level Remote Help Desk jobs include:
Infographic showing various Entry Level Remote Help Desk job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando

TEEMA

Orlando, FL • Remote

$48K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

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Job description

Bilingual IT Help Desk Professionals (Tier 1 & Tier 2)

Overview We are actively recruiting for multiple IT support roles, with a dedicated focus on candidates with bilingual capabilities in English and Spanish. These positions support a large-scale government trade and cargo processing systemas well as external-facing government applications.

General Requirements for All Roles

  • The positions are primarily remote.
  • Candidates must reside within commuting distance, which is 50 miles of Orlando, FL. or Ashburn, VA (near Washington DC)
  • Schedules consist of rotating shifts.
  • Working schedules require 24x7x365 coverage.
  • U.S. Citizenship is required for clearance authorization.
  • Candidates must be able to pass a Federal Background Investigation.

Tier 2 ACE - Account Service Desk Specialist

  • Bilingual proficiency in English and Spanish is strictly required.
  • This role involves delivering bilingual assistance to trade users via phone and email.
  • The specialist will provide round-the-clock technical support for over 100,000 active users.
  • Responsibilities include managing account lifecycles for federal and trade communities.
  • Candidates must have a minimum of 2 years of IT help desk or customer support experience.
  • A high school diploma or equivalent is required.
  • An Associate's degree is preferred.

Help Desk Specialist I

  • Bilingual skills in English and Spanish are strongly preferred.
  • The role involves providing 24x7x365 bilingual support for trade-related inquiries as needed.
  • This position serves as a centralized Tier 1 customer support POC for external customers.
  • Daily tasks include performing initial investigation, triage, troubleshooting, resolution, and ticket escalation.
  • Candidates need a minimum of 1 year of IT help desk or technical customer support experience.
  • A high school diploma or equivalent is required.
  • The salary for this position is up to $51,000.

Help Desk Specialist II

  • This position provides advanced, Tier 2 technical support for a federal client.
  • The specialist will perform advanced remote troubleshooting for mobile device issues, email, VPN access, and Windows OS.
  • Responsibilities include remote installation and troubleshooting of workstations and peripherals.
  • Candidates must have a minimum of 2 years of IT help desk or technical support experience with Tier II-level troubleshooting.
  • A high school diploma or equivalent is required.
  • An Associate's degree in IT is highly preferred.
  • The salary is up to $65,000 depending on experience.
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About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

Social media

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