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Entry Level Remote Help Desk Jobs in Texas (NOW HIRING)

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Entry Level Remote Sales

The Colony, TX · On-site +1

$100K/yr

We are looking to train people to become a manager of Remote Insurance Sales Representatives and ... and help them apply for coverage. - Administrative: Following up with insurance carriers to ...

Symmetry

Entry Level Remote Sales

The Colony, TX · Remote

$100K/yr

We are looking to train people to become a manager of Remote Insurance Sales Representatives and ... and help them apply for coverage. - Administrative: Following up with insurance carriers to ...

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Entry Level Remote Help Desk information

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How much do entry level remote help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level remote help desk in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What is an entry level remote help desk?

Entry level remote help desk jobs are positions where individuals provide technical support and assistance to customers or employees, typically from a home or remote location. These roles often involve troubleshooting basic IT issues, answering service-related questions, and escalating more complex problems to higher-level technicians. No prior experience is usually required, but strong communication skills and a general understanding of computers are important. Many positions offer on-the-job training and can be a good starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an entry level remote help desk professional?

To thrive as an Entry Level Remote Help Desk professional, you need a basic understanding of IT fundamentals, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and sometimes CompTIA A+ certification is beneficial. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues remotely. These skills ensure efficient technical support, high customer satisfaction, and smooth IT operations from a distance.

What are some common challenges faced by entry level remote help desk professionals, and how can they be addressed?

Entry Level Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing high volumes of support tickets, and communicating effectively with users who may have varying levels of technical knowledge. To address these challenges, it is essential to leverage remote access tools, maintain clear and patient communication, and develop strong organizational skills for prioritizing and tracking support requests. Continuous learning and collaborating with more experienced team members can also help improve technical proficiency and problem-solving abilities.

What entry-level remote help desk jobs can you do remotely?

Entry-level remote help desk jobs typically include roles such as technical support specialist, IT support technician, or customer support representative, which involve troubleshooting hardware and software issues via phone, chat, or email. These positions often require basic knowledge of operating systems, remote support tools, and good communication skills, and may be suitable for candidates with certifications like CompTIA A+ or similar. They usually offer flexible schedules and can be performed from home with a computer and internet connection.
Infographic showing various Entry Level Remote Help Desk job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $44,863 per year, or $21.6 per hour.

IT Help Desk Technician (Remote - United States, Full-Time)

Texas Sports Academy Main

Austin, TX • Remote

$25/hr

Full-time

Posted 4 days ago

Job description

About the Role

Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.

We are hiring a Remote IT Help Desk Technician to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the first point of contact when something is not working, and you will guide families to a resolution quickly, clearly, and professionally.

What You'll Do
  • First-Line Family Support: Serve as the primary contact for students and parents experiencing technical issues, responding quickly through email, chat, ticketing, and phone when needed.
  • Troubleshoot Device Issues: Diagnose and resolve laptop and tablet issues, including login problems, software errors, connectivity issues, and basic hardware questions, guiding families through fixes step by step.
  • Support Learning Platforms: Help students and parents navigate our learning platforms and connected tools, including account access, common errors, and everyday how-to questions.
  • Escalate When Needed: Identify the small number of issues that require hardware repair, deeper investigation, or leadership involvement, and escalate them cleanly with all the context the next person needs.
  • Maintain Support Documentation: Keep our internal knowledge base and family-facing help articles current so common issues can be resolved even faster over time.
  • Track and Report on Support Volume: Log every ticket accurately, watch for recurring issues, and share weekly reporting on volume, resolution time, and top themes with leadership.

Requirements

What We're Looking For
  • End-User Support Experience: 2-3 years supporting non-technical users, ideally in a school, education, consumer, or service environment. This is not an entry-level role. You can walk us through the systems you supported, the issues you resolved, and how you have grown a support function over time.
  • Strong Customer Service Orientation: You communicate patiently and clearly with students and parents, especially in stressful moments such as a device failing before class.
  • Clear Written Communication: You can write a support response that is warm, precise, and easy to follow, and you can document a fix so the next person on the team can repeat it.
  • Troubleshooting Skills: Practical experience diagnosing common device, software, connectivity, and account issues across Mac, Windows, iOS, and Chromebook.
  • Weekend Availability: Willing and able to work a schedule that includes weekend coverage. Specific hours will be defined based on team needs.
  • AI Forward: We use AI tools daily to draft communications, summarize tickets, and speed up troubleshooting. Familiarity with tools such as Perplexity Computer is a plus.
  • Reliable Home Setup: Quiet workspace, strong internet, and a working webcam and microphone.
  • Location: Remote (U.S. only). U.S. work authorization required.
Bonus Points
  • K-12 or 1:1 Device Program Experience: Prior experience supporting student device programs or families in an education setting.
  • Help Desk or Ticketing Platform Experience: Hands-on experience with tools such as Zendesk, Freshdesk, HubSpot Service Hub, or a comparable platform.
  • Bilingual (English/Spanish): Ability to support Spanish-speaking families.
  • Certifications: CompTIA A+, Google Workspace Administrator, Apple Certified Support Professional, or comparable certifications.

Benefits

Pay: $25/hour

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