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Entry Level Remote Help Desk Jobs in Texas (NOW HIRING)

Fisher Agencies

Remote Entry-Level Leader

Dallas, TX · Remote

$141K/yr

As a Remote Entry-Level Leader, you will support and mentor sales agents, help monitor performance, and assist in developing sales strategies aimed at driving success after you learn the business ...

AO Globe Life

Remote Entry-Level Managing Agent

Arlington, TX · On-site +1

$14 - $18.75/hr

Remote Entry-Level Managing Agent Company: AO (American Income Division) Work Arrangement: 100 ... while helping working families protect their financial futures. Whether you're beginning a new ...

LV Collective

Systems & Technology Analyst

Austin, TX · Remote

Provide application and systems support - including remote assistance - to install, configure, test, and troubleshoot hardware and software * Manage and resolve service requests through our help desk ...

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Entry Level Remote Help Desk information

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How much do entry level remote help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level remote help desk in Texas is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.18 per hour, depending on experience, location, and employer.

What is an entry level remote help desk?

Entry level remote help desk jobs are positions where individuals provide technical support and assistance to customers or employees, typically from a home or remote location. These roles often involve troubleshooting basic IT issues, answering service-related questions, and escalating more complex problems to higher-level technicians. No prior experience is usually required, but strong communication skills and a general understanding of computers are important. Many positions offer on-the-job training and can be a good starting point for a career in IT.

What are the key skills and qualifications needed to thrive as an entry level remote help desk professional?

To thrive as an Entry Level Remote Help Desk professional, you need a basic understanding of IT fundamentals, troubleshooting skills, and often a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and sometimes CompTIA A+ certification is beneficial. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues remotely. These skills ensure efficient technical support, high customer satisfaction, and smooth IT operations from a distance.

What are some common challenges faced by entry level remote help desk professionals, and how can they be addressed?

Entry Level Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing high volumes of support tickets, and communicating effectively with users who may have varying levels of technical knowledge. To address these challenges, it is essential to leverage remote access tools, maintain clear and patient communication, and develop strong organizational skills for prioritizing and tracking support requests. Continuous learning and collaborating with more experienced team members can also help improve technical proficiency and problem-solving abilities.

What entry-level remote help desk jobs can you do remotely?

Entry-level remote help desk jobs typically include roles such as technical support specialist, IT support technician, or customer support representative, which involve troubleshooting hardware and software issues via phone, chat, or email. These positions often require basic knowledge of operating systems, remote support tools, and good communication skills, and may be suitable for candidates with certifications like CompTIA A+ or similar. They usually offer flexible schedules and can be performed from home with a computer and internet connection.
Infographic showing various Entry Level Remote Help Desk job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $44,863 per year, or $21.6 per hour.

Remote Customer Service Representative

TechOp Solutions International

Austin, TX • On-site, Remote

$15.75 - $21.50/hr

Full-time

Posted 19 days ago

Job description

TechOp Solutions International is looking for Customer Service Representatives (CSRs) to provide high-quality customer service and administrative support. The CSR will serve as a primary point of contact for customers, responding to inquiries, resolving issues, and providing accurate information in accordance with established policies and procedures of customer satisfaction and operational performance.
This role is currently remote; however, candidates must reside in or near Austin, Texas.
Duties:
      • Provide professional customer service and administrative support.
      • Respond to and resolve complex customer questions by researching issues and applying established policies and procedures.
      • Document customer interactions accurately and maintain detailed records in applicable systems.
      • Escalate complex issues when appropriate and ensure timely resolution.
      • Process requests, verify information, and maintain data accuracy across various systems.
      • Collaborate with internal teams to resolve customer concerns and improve service delivery.
      • Maintain confidentiality of sensitive financial and personnel information.
      • Meet established productivity, quality, and customer satisfaction standards.
      • Performs additional duties as assigned

Requirements
    • High school diploma or equivalent required; Associates preferred.
    • Minimum 2 years of relevant experience with Associates degree; minimum of 4 years of relevant experience with HS diploma
    • Minimum of one (1) year of customer service or help desk support experience.
    • Proficiency with Microsoft Office Suite.
    • Must meet security eligibility requirements.

Benefits
TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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