Entry Level Medical Jobs in Springfield, IL (NOW HIRING)

Salary: $19.06 - $20.97 Hourly
Location : Springfield, IL
Job Type: Civil Service
Job Number: 2402293
Department: SIU HealthCare Core-SMS
Division: Administration
Opening Date: 09/08/2026
Closing Date: 9/14/2026 2:00 PM Central
FLSA: Non-Exempt
Bargaining Unit: AFSCME Local 370
Shift: Days
ExemptorNon_Exempt: Non-Exempt
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Description
The person in this position performs functions related to the daily operation of the Central Training and Support Team. The individual is expected to work independently in a variety of appointment skillsets, but also functions as a lead worker in the absence of the Medical Office Coordinator. The incumbent assists training staff, maintaining protocols, and developing and implementing procedures.
*This position is ON SITE only*
Examples of Duties
Phone Responsibilities 25%
1. When needed, in order to assist clinics at high volume times, responds to all incoming and interoffice calls for the assigned clinics, assisting and directing calls to the proper nurse, physician's offices and ancillary departments; answering appropriate questions.
2. Registers new patient per established protocols.
3. Enters/updates patient demographic and insurance information per established guidelines.
4. Schedules new and established appointments for patients per established guidelines.
5. Cancels and/or reschedules appointments whether change is initiated by patient or provider, making the necessary changes in the computer system.
6. Informs patients of SIU Medicine's payment at time-of-service policy.
7. Takes concise and accurate messages regarding patients when nurses are unavailable. Distributes messages to appropriate personnel in a timely manner via tasking in the EMR system.
8. Verify patient's demographic and insurance information, ensuring that any changes are made and entered into the computer system.
9. Train others in answering calls appropriately, creating tasks correctly, answering caller questions, and teaching associated workflow per the appropriate protocols.
Administrative 25%
1. Monitors work completed by team members and alerts Healthcare Administrator of problems which occur.
2. Suggests and aids in implementing efficient procedures in the department.
3. Performs duties as a lead for the department, being willing and able to assist others in the department.
Other Duties 50%
1. Provide training for new and existing Medical Office Assistants, Associates, Specialists, and/or Coordinators.
2. Round on clinic personnel when new material/processes are introduced or when directed by Healthcare Administrator.
3. Process referrals that have been received from referring provider, entering a referral/transfer of care task to the receiving clinic, and scheduling an appointment when appropriate per clinic protocol.
4. Work assigned task lists on a timely manner.
5. Work the online appointment requests and referrals entered through Red Cap. Schedule appointments when appropriate per clinic protocols or enter a task to send to the clinic requesting an appointment on behalf of the patient when scheduling is not appropriate. If needed information is not provided, contact patient to get additional information.
6. Provides input to supervisors and/or administration regarding the needed changes in the department.
7. Acts as a role model for entry level staff by maintaining professional demeanor in all interactions and by adhering to departmental and institutional guidelines.
8. Understand and upholds HIPAA policies and procedures.
9. Other duties as assigned.
Qualifications
Credentials to be Verified by Placement Officer
1. Any one or any combination totaling two (2) years (24 months), from the categories below:

1. College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
   • 30 semester hours equals one (1) year (12 months)
   • Associate's Degree (60 semester hours) equals eighteen months (18 months)
   • 90 semester hours equals two (2) years (24 months)
2. Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.

Knowledge, Skills & Abilities (KSAs)
1. Knowledge of medical terminology.
2. Knowledge of medical records and operating procedures.
3. Knowledge of medical laboratory and x-ray, billing, and admissions procedures.
4. Knowledge of computer systems and clinic forms.
5. Knowledge of automated admissions and/or billing systems.
6. Skill in maintaining detailed records.
7. Skill in communicating effectively with patients and families from a wide variety of persons from different economic and cultural backgrounds.
8. Oral and written communication skills
9. Organization skills, including time management and workflow.
10. Skill in adapting and working under pressure and amid interruptions.
11. Skill in explaining rules, policies, and their interpretations.
12. Ability to use a medical dictionary.
13. Data entry ability with great attention to detail.
14. Ability to supervise, train, lead and direct the work of others.
15. Ability to add, subtract, work with percentages, and perform cash transactions effectively.
16. Ability to establish and maintain working relationships with medical staff.
17. Ability to keep patient data confidential.
18. Ability to use independent judgment and resolve problems quickly.
19. Ability to identify work priorities and follow them to complete daily tasks.
20. Ability to be stable and maintain cooperative working relationships with clerical and professional staff.
Condition of Employment
Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.
Supplemental Information
If you require assistance, please contact the Office of Human Resources at or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
Paid time off: Includes 12 paid holidays per year. Accrual rates vary based on employment type and years of service
Paid sick time: Use for personal illness, doctor visits, or if your immediate family members fall ill
Health, Dental, and Life insurance
Optional life insurance: Your spouse and dependents can enroll in State term life and university-sponsored term life insurance.
Prescription: Plan participants enrolled in any state health plan have prescription drug benefits included in the coverage.
Long-term Disability Insurance
Flexible spending accounts: Optional, IRS tax-favored program that enables you to stretch medical expenses and dependent care dollars
Voluntary retirement accounts: Optional plans include the State of Illinois Deferred Compensation Plan (457) and Tax Deferred Annuity (403b).
Tuition Waiver/Tuition Reimbursement: Continue your graduate or undergraduate education with the help of tuition waivers or tuition reimbursement
Leaves of absence: Includes FMLA and Extended Sick Leave Benefits for qualified employees
Employee Assistance Program: Access free and confidential support, including counseling services, and information during difficult times
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