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Entry Level It Support Jobs in Reston, VA (NOW HIRING)

Custom Software Systems, Inc.

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Tier 1 IT Help Desk Technician

Washington, DC · On-site

This is an excellent opportunity for an entry-level IT professional who enjoys helping people, solving technical problems, and building a career in IT support. The ideal candidate will have 1-2 years ...

New

DCA Technology Partners

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IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location: Lanham, MD (onsite role; remote/telework not available) Position Overview We are seeking a ...

Dark Wolf Solutions

IT Support - Tier 1

Herndon, VA · Hybrid

$65K - $95K/yr

Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant cloud platform for our Space Force customer. As the platform scales, we are adding team members to ...

US Legislative Branch

IT Support Specialist

Washington, DC · On-site

$84K/yr

... support (phone, email and desk-side), and assists with technical projects. Incumbent must possess ... Communication - Ability to convey ideas and information to different audiences through verbal and ...

New

Grossberg Company LLP

IT Support Technician I

Bethesda, MD · On-site

$23 - $31.50/hr

They are seeking an IT Support Technician I to provide helpdesk support, troubleshoot hardware and software issues, and assist with the setup and deployment of workstations and equipment.

ManTech

Dedicated IT Support Technician

Chantilly, VA

$75K - $125K/yr

MANTECH seeks a motivated, career- and customer-oriented Dedicated IT Support Technician to join our dedicated support team in Chantilly, VA . In this role, you will provide lifecycle support for ...

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All JobsIt Support JobsEntry Level It Support JobsEntry Level It Support Jobs in Reston, VA

Entry Level It Support information

See Reston, VA salary details

$12

$19

$27

How much do entry level it support jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for entry level it support in Reston, VA is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.25 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What types of technical issues do Entry Level IT Support professionals typically handle on a daily basis?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

What jobs pay 4000 a week without a degree?

Entry-level IT support roles typically do not pay $4,000 a week without significant experience or specialized certifications. High-paying jobs in technology or other fields that reach this level usually require advanced skills, certifications, or experience beyond entry-level positions. Most roles offering such high weekly pay are in specialized or senior positions, often requiring a degree or extensive training.

What does entry-level IT support do?

Entry-level IT support roles involve assisting users with technical issues, troubleshooting hardware and software problems, and maintaining computer systems. These positions often require basic knowledge of operating systems, networking, and common tools like ticketing systems, and may involve working under supervision to develop technical skills.

What is the easiest entry-level IT job?

An entry-level IT support role is often considered one of the easiest starting positions in IT, as it typically involves basic troubleshooting, hardware and software setup, and customer service. These roles usually require foundational knowledge of operating systems, networking, and common tools like ticketing systems, and may be accessible with certifications such as CompTIA A+.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Specialist, and why are they important?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

Can you get an IT support job with no experience?

Entry-level IT support jobs often do not require prior professional experience and typically focus on basic technical skills, customer service, and problem-solving abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining hands-on experience through internships or personal projects.

What are entry level IT support jobs?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are the most commonly searched types of It Support jobs in Reston, VA? The most popular types of It Support jobs in Reston, VA are:
What are popular job titles related to Entry Level It Support jobs in Reston, VA? For Entry Level It Support jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support jobs in Reston, VA look for? The top searched job categories for Entry Level It Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Entry Level It Support jobs? Cities near Reston, VA with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Reston, VA as of July 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,231 per year, or $19.3 per hour.
Tier 1 IT Help Desk Technician

Tier 1 IT Help Desk Technician

Custom Software Systems, Inc.

Washington, DC • On-site

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

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Job description

Custom Software Systems, Inc. (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington, DC. This is an excellent opportunity for an entry-level IT professional who enjoys helping people, solving technical problems, and building a career in IT support.

The ideal candidate will have 1-2 years of experience providing desktop and technical support in a Windows environment, strong customer service skills, and a willingness to learn. This position provides first-level technical support to end users by troubleshooting hardware, software, and basic network issues while ensuring a positive customer experience.

Responsibilities

  • Provide Tier 1 technical support to end users via phone, email, remote support, and in person.
  • Respond to help desk tickets and troubleshoot basic hardware, software, printer, and peripheral issues.
  • Install, configure, and support Windows desktop and laptop computers.
  • Assist with the deployment, setup, and imaging of new computers and workstations.
  • Configure and support mobile devices, including smartphones and tablets.
  • Install approved software and perform routine software updates.
  • Perform password resets, unlock user accounts, and assist with basic Active Directory account management.
  • Troubleshoot Microsoft Office 365 applications, Outlook, Teams, and other standard business applications.
  • Document all incidents, service requests, and resolutions accurately within the ticketing system.
  • Escalate unresolved or complex technical issues to Tier 2 or senior support staff.
  • Assist with workstation moves, equipment replacements, and new employee onboarding.
  • Maintain accurate hardware inventory and asset records.
  • Provide excellent customer service while communicating technical information in an easy-to-understand manner.
  • Follow established IT policies, procedures, and security guidelines.
  • Assist with basic printer, network connectivity, VPN, and Wi-Fi troubleshooting.
  • Participate in team meetings and contribute to knowledge base documentation.


Citizenship

  • U.S. Citizens or Lawful Permanent Residents.


Required Qualifications

  • 1-2 years of IT Help Desk, Desktop Support, or Technical Support experience.
  • Experience supporting Windows 10/11 operating systems.
  • Basic knowledge of Microsoft Office 365 applications.
  • Experience troubleshooting desktop hardware and software issues.
  • Familiarity with Active Directory for basic user account support (password resets, account unlocks).
  • Experience using a help desk ticketing system such as ServiceNow, Jira, Zendesk, or similar.
  • Strong customer service and communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Willingness to learn new technologies and support procedures.


Knowledge, Skills & Abilities

  • Excellent verbal and written communication skills.
  • Strong troubleshooting and problem-solving abilities.
  • Ability to provide professional customer service while working with users of varying technical skill levels.
  • Basic understanding of networking concepts including TCP/IP, VPN, and Wi-Fi connectivity.
  • Knowledge of Windows desktop support and common hardware components.
  • Ability to document technical issues clearly and accurately.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.


Education

  • Associate's degree in Information Technology, Computer Science, or a related field OR
  • Equivalent combination of education, technical training, and relevant work experience.


Preferred Qualifications

  • CompTIA A+
  • CompTIA Network+
  • Microsoft 365 Fundamentals (MS-900)
  • Google IT Support Professional Certificate
  • ITIL Foundation (preferred but not required)


Compensation & Benefits

Salary: Negotiable

Custom Software Systems, Inc. offers a competitive benefits package, which may include:

  • Health Insurance
  • Health Savings Account (HSA)
  • Dental Insurance
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Basic Life Insurance
  • Supplemental Life Insurance
  • Simple IRA Retirement Plan
  • Parking and Commuter Reimbursement
  • Professional Training and Development Opportunities

Company Description

Company Background:
Headquartered in Leesburg, Virginia, Custom Software Systems, Inc. (CSS) is a Woman-Owned (WOSB) and HUBZone certified small business. Built on a foundation of trusted client partnerships, CSS has fostered a stakeholder-centric yet disciplined approach to IT solutions development. This ensures our ability to consistently meet or exceed our customers' expectations.
Benefits:
CSS is a very employee oriented company knowing that well trained, professional associates are what make our company great. We offer a competitive benefits package that includes: paid holidays and paid time off; medical insurance that includes vision; dental insurance; company paid long and short-term disability and life insurance; a Simple IRA plan (similar to 401k); parking and commuter reimbursement. We also work with our employees on training and professional certification plans that benefit the employee, the client and CSS - a win-win-win strategy.
Equal Opportunity Employer:
CSS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CSS complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
CSS expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CSS employees to perform their expected job duties is absolutely not tolerated.