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Entry Level It Support Jobs in Decatur, GA (NOW HIRING)

Empower Brands

IT Support Analyst

Alpharetta, GA

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to ...

Apex Informatics

IT Support Specialist

Tucker, GA · On-site

Title: IT Support Specialist Location: Tucker, GA Key Responsibilities * Prvides customer support in the maintenance of systems. * Provides ongoing operational and user assistance to address ...

Eastern

IT Systems Support Technician

Alpharetta, GA · On-site

$20.50 - $28/hr

The role involves serving as the first point of contact for IT support, resolving issues for users, managing device policies, and supporting compliance programs. Responsibilities : • Serve as first ...

Apidel Technologies

IT Support Specialist

Tucker, GA · On-site

Under general supervision, provides management information system user support, either by phone or site visit. Troubleshoots enduser problems. Analyzes and designs software modifications to meet ...

Affiliated Resources Group

IT Support Technician

Decatur, GA · On-site

$21 - $28.75/hr

Position Summary Under the direction of the Facilities Project Manager, the IT Support Technician has primary technical responsibility for ongoing support of the Local Area Network (LAN) and Wide ...

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA

Provide 1st and 2nd level IT support service, using a professional approach with excellent, proficient telephone techniques and high quality communication through effective, practiced customer ...

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA · On-site

$28 - $33/hr

Provide 1st and 2nd level IT support service, using a professional approach with excellent, proficient telephone techniques and high quality communication through effective, practiced customer ...

Andritz

IT Support Technician

Alpharetta, GA · On-site

$20.50 - $28/hr

We are at the forefront of future engineering technologies, with solutions that ensure the success ... EDUCATION AND EXPERIENCE Qualifications: * 1-3 years' experience as a support technician. * Should ...

RR Donnelley

Sr. IT Support Specialist

Atlanta, GA · On-site

$28 - $33/hr

Provide 1st and 2nd level IT support service, using a professional approach with excellent, proficient telephone techniques and high quality communication through effective, practiced customer ...

Andritz

IT Support Technician

Alpharetta, GA

$20.50 - $28/hr

We are at the forefront of future engineering technologies, with solutions that ensure the success ... EDUCATION AND EXPERIENCE Qualifications: * 1-3 years' experience as a support technician. * Should ...

Affiliated Resources Group

IT Support Technician

Decatur, GA · On-site

$21 - $28.75/hr

Description Position Summary Under the direction of the Facilities Project Manager, the IT Support Technician has primary technical responsibility for ongoing support of the Local Area Network (LAN ...

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All JobsEntry Level It Support JobsEntry Level It Support Jobs in Decatur, GA

Entry Level It Support information

See Decatur, GA salary details

$11

$18

$25

How much do entry level it support jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for entry level it support in Decatur, GA is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Entry Level IT Support vs Help Desk Technician?

AspectEntry Level IT SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA A+
Work EnvironmentCorporate, small business, or IT service providersHelp desk or call center environments, remote support
Job ResponsibilitiesBasic troubleshooting, hardware/software support, network issuesResponding to user tickets, remote troubleshooting, customer communication
Industry UsageCommon entry point in IT departmentsFrequent role in customer support and IT service companies

Both roles involve entry-level troubleshooting and support skills, often requiring similar certifications. While Entry Level IT Support may encompass a broader range of technical tasks, Help Desk Technicians primarily focus on remote user support and ticket management. The roles are closely related and often overlap, serving as foundational positions in IT support careers.

What job makes $10,000 a month without a degree?

An entry-level IT support role typically does not pay $10,000 a month without experience or advanced certifications. High-paying tech roles such as software developers, cloud engineers, or cybersecurity specialists can reach that level, often requiring specialized skills, certifications, or experience rather than a degree. These positions may involve working with tools like AWS, Cisco, or Microsoft, and often demand continuous learning and skill development.

What types of technical issues do Entry Level IT Support professionals typically handle on a daily basis?

Entry Level IT Support professionals commonly address a wide range of technical issues, including troubleshooting hardware and software problems, resolving connectivity issues, resetting passwords, and assisting with printer or peripheral configurations. They often serve as the first point of contact for employees experiencing technical difficulties, which requires effective communication and problem-solving skills. These professionals usually work closely with more senior IT staff and may escalate complex issues for further investigation, making teamwork an important part of the role.

How to get into IT support with no experience?

Entry-level IT support roles often require basic knowledge of computer hardware, software, and troubleshooting. Gaining relevant skills through online courses, certifications like CompTIA A+, and hands-on practice can improve your chances; internships or volunteering can also provide practical experience.

Is IT support a good entry-level job?

IT support is a common entry-level role that provides foundational technical skills, such as troubleshooting hardware and software issues, and often requires certifications like CompTIA A+. It offers opportunities for career growth into specialized IT fields and typically involves working in office or help desk environments. The role can be suitable for those interested in technology and customer service.

What is the easiest entry-level IT job?

An entry-level IT support role is often considered one of the easiest entry points into the IT field, as it typically involves basic troubleshooting, hardware setup, and customer service. These positions usually require foundational knowledge of computer systems, and certifications like CompTIA A+ can help candidates qualify. The work environment is often help desk or technical support centers, with standard daytime hours.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Specialist, and why are they important?

To thrive as an Entry Level IT Support Specialist, you need foundational knowledge of computer hardware, operating systems, basic networking, and often an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong problem-solving abilities, patience, and effective communication are crucial soft skills for assisting non-technical users. These skills ensure timely and accurate technical support, contributing to efficient business operations and high user satisfaction.

What are entry level IT support jobs?

Entry level IT support jobs are positions that assist users with technical issues related to computer systems, software, and hardware. These roles typically involve troubleshooting problems, installing and configuring technology, and providing guidance to end users. People in these jobs often work as help desk technicians or support specialists and are usually the first point of contact for technical help. They require basic knowledge of computer systems and strong problem-solving and communication skills. Entry level IT support roles are a common starting point for a career in information technology.
What are the most commonly searched types of It Support jobs in Decatur, GA? The most popular types of It Support jobs in Decatur, GA are:
What are popular job titles related to Entry Level It Support jobs in Decatur, GA? For Entry Level It Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support jobs in Decatur, GA look for? The top searched job categories for Entry Level It Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Entry Level It Support jobs? Cities near Decatur, GA with the most Entry Level It Support job openings:
Entry Level It Support jobs near you
Infographic showing various Entry Level It Support job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,756 per year, or $18.2 per hour.

IT Support Analyst

Empower Brands

Alpharetta, GA

Full-time

Posted 23 days ago

Job description

Position Overview:

The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile devices and other peripherals. They will also perform root cause analysis, develop checklists for typical problems and recommend procedures, controls, and user training for problem prevention. The IT Support Analyst will be supporting users across the US with tier 1 and tier 2 issues. They will be responsible for responding to, documenting, and resolving service tickets in a timely manner to meet Service Level Agreement (SLA). The IT Support Analyst must have excellent communication and problem-solving skills to diagnose, evaluate and resolve complex situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with support issues or projects.

 

Core Responsibilities:

  • Provide exceptional customer service in person, via phone or web conference, and email as appropriate
  • Resolve help desk issues including troubleshooting hardware and software issues
  • Perform user administration duties, using strict security protocols
  • Configure user applications according to documented standards
  • Administer e-mail accounts an lists using either Google Workspace or Office365
  • Configure laptops, desktops, and mobile device, as needed
  • Configure and deploy IP phones and service
  • Assist with basic network implementation and support across multiple sites, including firewall configuration, wi-fi access point management and switch configuration
  • Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and efficiently
  • Provide assistance and backup to the other members of the support team
  • Ensure that all critical matters are either dealt with in an efficient manner or escalated to the appropriate person as required to resolve
  • Document resolutions and update knowledge base
  • Other responsibilities, as required, to support the IT team

Critical Skills & Attributes:

  • Effective process and technical training skills
  • Strong problem-solving and analytical skills to identify issues and develop effective solutions
  • Strong written and verbal communication skills to convey technical information clearly to non-technical stakeholders
  • Basic hardware, operating system and web application knowledge to provide technical support

 

Preferred Knowledge and Skills:

  • Minimum 2 years of hands-on experience working in an end-user desktop support role or computer operations environment required.
  • Microsoft Office and Office365
  • Service Minder and Google Workspace experience preferred
  • Windows and Mac OS
  • Remote Desktop support
  • Chrome browser
  • Active Directory
  • Exchange and Outlook
  • Experience diagnosing VOIP handsets or softphones, helpful
  • TCP/IP, DNS and DHCP, basic understanding of switch and firewall configuration
  • Remote support for mobile devices
  • Basic understanding of AI and prompting
  • Understanding of anti-virus and related security products and protocols
  • Experience of working with a helpdesk management system, maintaining exceptional customer service levels, working in a team environment

 

Required Experience & Qualifications: 

  • 2+ years of experience in an IT environment supporting users and processes
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Familiarity with IT frameworks and tools 
  WHO WE ARE:
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
    Note: 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.  
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

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