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Entry Level It Support Technician Jobs in Evanston, IL

AQ Technologies

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IT Support Technician (Level 1-3 Support) - Onsite / Field

Chicago, IL · On-site

$60K - $85K/yr

Work on projects (deployments, migrations, upgrades) Requirements * 3-5+ years of IT support experience * Comfortable working across both basic and advanced support tasks * Strong troubleshooting ...

New

Demant

IT Support Specialist

Arlington Heights, IL · On-site

They are seeking an experienced IT Support Specialist to ensure that all IT functions within the company run smoothly and to serve as the single point of contact for IT-related inquiries.

Samprasoft

IT Support Analyst II

Hoffman Estates, IL · On-site

IT Support Specialist Performs IT support activities related to client interfacing and internal applications, systems, and hardware support and may interface with the client or internal users on ...

Roadshow Concepts

IT Support Specialist I

Oak Brook, IL

$24/hr

Job Summary The IT Support Specialist I provides first-line technical support across the organization, assisting end users and administrative staff with hardware, software, and system issues. This ...

Urgent

Collegis LLC

IT Support Specialist

Oak Brook, IL · On-site

This role exists to deliver reliable IT support by troubleshooting issues, maintaining systems, and ensuring a seamless user experience. What You'll Do: * Provide technical support across PC, Mac ...

Collegis LLC

IT Support Specialist

Oak Brook, IL · On-site

This role exists to deliver reliable IT support by troubleshooting issues, maintaining systems, and ensuring a seamless user experience. What You'll Do: * Provide technical support across PC, Mac ...

Collegis LLC

IT Support Specialist

Oak Brook, IL · On-site

$55K - $65K/yr

This role exists to deliver reliable IT support by troubleshooting issues, maintaining systems, and ensuring a seamless user experience. What You'll Do: * Provide technical support across PC, Mac ...

Justrite Safety Group

IT Support Analyst Intern

Deerfield, IL · On-site

$15.25 - $20.25/hr

IT Support Analyst Intern Job Category: Internship Requisition Number: ITSUP003971 Posted: March 30, 2026 Full-Time On-site Justrite Safety Group 1751 Lake Cook Rd Suite 370 Deerfield, IL 60015, USA ...

Next Play Jobs

IT Help Desk Support

Libertyville, IL · On-site

$65K - $75K/yr

IT Support Specialist Location: Onsite Greater Chicago Area Our client is looking for a hands-on IT Support Specialist to support daily IT operations for a fast-paced, field-driven organization. This ...

New

PeopleCaddie

Desktop Support Analyst

Chicago, IL · On-site

$45 - $52/hr

W2 or C2C Rate: $45-$52 We are seeking a Desktop Support Technician / CX Associate to provide high-touch, onsite IT support in a fast-paced professional services environment. This is an internal ...

Sentinel Benefits

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

Audio Visual And It Support Engineer We are looking for a proactive and technically skilled Audio Visual and IT Support Engineer to join our IT Infrastructure team. This role is critical in ...

Justrite Safety Group

IT Support Analyst Intern

Deerfield, IL · On-site

$15.25 - $20.25/hr

Job Title: IT Support Analyst 2026 Summer Intern - Information Technology Location: Onsite Program Duration: June 1, 2026 - August 14, 2026 (10 weeks) About Justrite Safety Group Justrite Safety ...

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All JobsEntry Level It Support Technician JobsEntry Level It Support Technician Jobs in Evanston, IL

Entry Level It Support Technician information

See Evanston, IL salary details

$13

$24

$35

How much do entry level it support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it support technician in Evanston, IL is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $27.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Technician, and why are they important?

To thrive as an Entry Level IT Support Technician, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often demonstrated by a relevant associate degree or entry-level certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and work collaboratively. These skills ensure timely resolution of technical problems and provide a positive support experience for end users.

What are some common challenges faced by Entry Level IT Support Technicians, and how can they be addressed?

Entry Level IT Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To address these, it's helpful to build strong problem-solving skills, utilize available knowledge bases and documentation, and practice clear, patient communication. Over time, gaining hands-on experience and seeking mentorship from senior team members can greatly enhance confidence and effectiveness in the role.

What does an Entry Level IT Support Technician do?

An Entry Level IT Support Technician is responsible for helping users resolve technical issues with their computers, software, and network systems. They often assist with setting up new equipment, troubleshooting problems, installing updates, and providing support either in person, over the phone, or through remote tools. This role is crucial in ensuring that an organization's technology runs smoothly and efficiently. Entry level technicians typically work under the supervision of more experienced IT staff and may also document issues and solutions for future reference.

What is the easiest entry-level IT job to get?

An entry-level IT support technician role is often considered one of the easiest IT jobs to obtain, as it typically requires basic technical skills, customer service abilities, and a foundational understanding of hardware and software. Certifications like CompTIA A+ can improve chances, and the job usually involves troubleshooting, setting up equipment, and assisting users in a fast-paced environment.

What is the difference between Entry Level IT Support Technician vs Help Desk Technician?

AspectEntry Level IT Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Help Desk certifications (e.g., HDI, Microsoft)
Work EnvironmentOn-site or remote support, troubleshooting hardware/software issuesCustomer service-focused, primarily remote or call center support
Employer & Industry UsageIT departments across various industries, tech companies, small businessesIT service providers, corporate help desks, tech support centers

Both roles involve troubleshooting and supporting users with hardware and software issues. The Entry Level IT Support Technician often has a broader technical scope, including network and hardware support, while Help Desk Technicians focus more on customer service and remote support. Both positions serve as entry points into IT careers and require similar certifications and skills.

What are the most commonly searched types of It Support Technician jobs in Evanston, IL? The most popular types of It Support Technician jobs in Evanston, IL are:
What job categories do people searching Entry Level It Support Technician jobs in Evanston, IL look for? The top searched job categories for Entry Level It Support Technician jobs in Evanston, IL are:
What cities near Evanston, IL are hiring for Entry Level It Support Technician jobs? Cities near Evanston, IL with the most Entry Level It Support Technician job openings:
Entry Level It Support Technician jobs near you
Infographic showing various Entry Level It Support Technician job openings in Evanston, IL as of May 2026, with employment types broken down into 2% As Needed, 37% Full Time, 59% Part Time, 1% Temporary, and 1% Contract. Highlights an 53% Physical, 5% Hybrid, and 42% Remote job distribution, with an average salary of $50,039 per year, or $24.1 per hour.
IT Support Technician (Level 1-3 Support) - Onsite / Field

IT Support Technician (Level 1-3 Support) - Onsite / Field

AQ Technologies

Chicago, IL • On-site

$60K - $85K/yr

Full-time

Medical, Vision, Retirement, PTO

Posted yesterday

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Job description

Position Overview

This is a hands-on IT role combining:

  • Level 1 support (frontline user issues)
  • Level 2 troubleshooting (escalations)
  • Select Level 3 responsibilities (advanced issues / projects)

You will be expected to own tickets from start to finish, regardless of complexity level.
(Level 2/3 roles typically handle escalations and complex issues beyond basic troubleshooting.)


Responsibilities

Level 1 Support (as needed)

  • Respond to user issues (password resets, workstation issues, basic M365 support)
  • Perform user onboarding/offboarding and device setup
  • Provide in-person and remote support for day-to-day problems
  • Maintain strong customer service and communication


Level 2 / 3 Support

  • Handle escalated technical issues from Level 1
  • Perform advanced troubleshooting and root cause analysis [devsdata.com]
  • Support and maintain:
    • Windows workstations and servers
    • Microsoft 365 / Entra ID
    • Networking (firewalls, VPNs, switches)
  • Troubleshoot performance, security, and connectivity issues
  • Work on projects (deployments, migrations, upgrades)

Requirements

  • 3–5+ years of IT support experience
  • Comfortable working across both basic and advanced support tasks
  • Strong troubleshooting skills across:
    • Windows OS / Windows Server
    • Microsoft 365
    • Active Directory / Entra ID
    • Networking fundamentals
  • Experience with:
    • PSA tools (Autotask preferred)
    • RMM tools (Datto RMM or similar)
  • Ability to own tickets from intake through resolution
  • Strong communication and documentation skills
  • Valid driver’s license (for onsite client visits)


Nice to Have

  • MSP experience
  • Hyper-V / virtualization
  • Backup solutions (Veeam, Datto, etc.)
  • Security stack experience (MFA, endpoint protection, email security)

Company Description

We are an IT services provider supporting small and mid-sized businesses across the Chicagoland area. We deliver proactive IT management, cybersecurity, cloud services, and onsite support to keep client environments secure, stable, and efficient. Our approach focuses on strong processes, clear documentation, and accountability to ensure consistent and reliable service delivery.