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Entry Level It Helpdesk Jobs in Provo, UT (NOW HIRING)

GSP MARKETING TECHNOLOGIES

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems * Provide advanced support for implementation, troubleshooting and maintenance of IT systems * ...

McWane Ductile

MDU IT Specialist

Provo, UT

Follow and help enforce cybersecurity best practices Project & Vendor Coordination * Coordinate and ... Exempt Position Reports to: IT Manager Date: 06/17/2026 Work Environment: Heavy Industrial Setting ...

McWane, Inc.

MDU IT Specialist

Provo, UT · On-site

Follow and help enforce cybersecurity best practices Project & Vendor Coordination * Coordinate and ... Exempt Position Reports to: IT Manager Date: 06/17/2026 Work Environment: Heavy Industrial Setting ...

McWane, Inc.

MDU IT Specialist

Provo, UT · On-site

Follow and help enforce cybersecurity best practices Project & Vendor Coordination * Coordinate and ... Exempt Position Reports to: IT Manager Date: 06/17/2026 Work Environment: Heavy Industrial Setting ...

POWDR Corp.

IT Technician Intern

Park City, UT · On-site

$15.75 - $21/hr

Process Documentation & Knowledge Base Contribution - Help build a knowledge base by documenting troubleshooting steps, FAQs, and best practices. * Shadowing & Training - Learn from senior IT ...

Powdr

IT Technician Intern

Park City, UT · On-site

$15.75 - $21/hr

Process Documentation & Knowledge Base Contribution - Help build a knowledge base by documenting troubleshooting steps, FAQs, and best practices. * Shadowing & Training - Learn from senior IT ...

Heritage Schools, Inc.

IT Systems Specialist

Provo, UT · On-site

$19 - $26/hr

IT Systems SpecialistJob Summary Heritage is looking for a hands-on IT Systems Specialist to manage ... Advanced server administration, scripting, and programming experience are helpful but not required.

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems * Provide advanced support for implementation, troubleshooting and maintenance of IT systems * ...

Socket.dev

IT Support Specialist

Holladay, UT · On-site

$52 - $75/hr

We're looking for an IT Support Specialist who takes pride in solving problems, elevating the ... You'll manage service desk tickets from start to finish, troubleshoot thoughtfully, and help create ...

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All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Provo, UT

Entry Level It Helpdesk information

See Provo, UT salary details

$12

$21

$32

How much do entry level it helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for entry level it helpdesk in Provo, UT is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $24.57 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

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Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Provo, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,552 per year, or $21.9 per hour.

IT Technical Support

GSP MARKETING TECHNOLOGIES

Provo, UT • On-site

$20.50 - $28/hr

Full-time

Re-posted 16 days ago

Key responsibilities

  • Respond to technical support requests via telephone, email, and personnel requests.

  • Configure, support, and maintain IT systems, including hardware, software, and network components.

  • Identify, research, and resolve complex technical problems and escalate issues as needed.

Job description

Description:

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology resources. They respond to telephone calls, email and personnel requests for technical support. They are an escalation point for more complex problems. They provide guidance and direction to end users on appropriate application of technology to achieve business goals. They identify, research, and resolve complex or advanced technical problems. They document, track, and monitor problems to ensure a timely resolution. They set up, configure, and support company related technology assets. They assist with maintaining systems, applications, security, and network configurations. They assist with implementation of disaster recovery plans. They recommend upgrades, patches, new applications and equipment. This position provides ad hoc reports and updates to management.


Duties and Responsibilities:

  • Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems
  • Provide advanced support for implementation, troubleshooting and maintenance of IT systems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide support for hardware problems and remains involved in the resolution process
  • Configure and manage Windows operating systems and installs/loads operating system software.
  • Troubleshoots basic network components.
  • Leads efforts to implementing operating system and application patches.
  • Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide detailed analysis and feedback to management and internal customers for escalated tickets
  • Assist in determining hardware, software needs and upgrades.
  • Optimize system operations and resources utilization, and performs system capacity analysis and planning
  • Develop and maintain system documentation and logs
Requirements:

Education and Experience:

  • High school diploma or equivalent
  • Bachelor's degree or equivalent experience in a technically relevant field desired
  • 2 years of help desk support experience
  • Technical Certifications preferred.

Qualifications, Skills, Abilities and Competencies:

  • Ability to provide an advanced level of technical customer service to a wide variety of customers
  • Knowledge of help desk operations and technology support.
  • Advanced knowledge of Windows based operating systems.
  • Ability to prioritize, organize and handle multiple tasks efficiently.
  • Ability to properly document and maintain logs and procedures in manuals, listings, diagrams, and other hard- or soft-copy written and graphic materials that describe the use, operation, maintenance, or design of software or hardware.
  • A high degree of self-motivation and self-management.
  • Ability to produce quality work in a fast-paced environment while tolerating interruptions and deadlines.
  • Advanced knowledge of MS Office productivity suites
  • Ability to verbally communicate with a wide range of individuals with different knowledge levels.
  • Must be able to explain complex information in a way that fosters understanding both in groups and with individuals.
  • Ability to investigate and analyze complex problems, including the use of data and technology to determine the best outcome.
  • Ability to contribute to building a strong and positive team spirit as well as align with GSP values.