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Entry Level It Helpdesk Jobs in Provo, UT (NOW HIRING)

Unicity

IT Support Specialist

Provo, UT

Position Summary Unicity is looking for an entry-level IT Support Specialist to join our ... Tier 1 Helpdesk Support: Serve as the first point of contact for the Helpdesk system, answering and ...

New

Unicity

IT Support Specialist

Provo, UT · On-site

Position Summary Unicity is looking for an entry-level IT Support Specialist to join our ... Tier 1 Helpdesk Support: Serve as the first point of contact for the Helpdesk system, answering and ...

New

Unicity USA Inc

IT Support Specialist

Provo, UT

Position Summary Unicity is looking for an entry-level IT Support Specialist to join our ... Tier 1 Helpdesk Support: Serve as the first point of contact for the Helpdesk system, answering and ...

New

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

Qualifications Required - High school diploma or equivalent. - Associate degree in Information ... entry-level IT certification. Knowledge, Skills, and Abilities - Strong interpersonal and customer ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

Qualifications Required - High school diploma or equivalent. - Associate degree in Information ... entry-level IT certification. Knowledge, Skills, and Abilities - Strong interpersonal and customer ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

Qualifications Required - High school diploma or equivalent. - Associate degree in Information ... entry-level IT certification. Knowledge, Skills, and Abilities - Strong interpersonal and customer ...

Riverton City

IT Technician

Riverton, UT · On-site

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

Riverton City

IT Technician

Riverton, UT

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

Riverton City

IT Technician

Riverton, UT · On-site

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

Redo

IT Specialist

Draper, UT

We help merchants personalize every step of the buyer journey to maximize profit and lifetime value ... We are seeking an IT Specialist to join our team at Redo. This internal-facing technical role is ...

Zions Bank

IT Technician

Midvale, UT · On-site

Help us transform our workforce of the future, today We are looking for an IT Field Service Technician (IT Technician) to support our Zions Technology Center, operational offices and branch locations ...

New

Zions Bancorporation

IT Technician

Midvale, UT · On-site

Help us transform our workforce of the future, today We are looking for an IT Field Service Technician (IT Technician) to support our Zions Technology Center, operational offices and branch locations ...

New

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to ... This role includes setting up and maintaining equipment, responding to help desk requests, and ...

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All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Provo, UT

Entry Level It Helpdesk information

See Provo, UT salary details

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How much do entry level it helpdesk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level it helpdesk in Provo, UT is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $24.57 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

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For Entry Level It Helpdesk jobs in Provo, UT, the most frequently searched job titles are:

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Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Provo, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,552 per year, or $21.9 per hour.

IT Support Specialist

Unicity

Provo, UT

Full-time

Posted 2 days ago

New

Job description

About Unicity

Unicity International is a global network marketing and direct sales company delivering health, wellness, and lifestyle products to customers and independent distributors around the world. Our IT Operations & Security team keeps the technology behind that global business secure, reliable, and scalable.

Position Summary

Unicity is looking for an entry-level IT Support Specialist to join our IT Operations & Security team at our Provo, UT office. This is a hands-on, in-office role for someone who is eager to build a career in IT you'll be the first point of contact for hardware issues, new employee setup, and day-to-day Helpdesk requests. We're less focused on what you already know and more interested in your curiosity, reliability, and drive to learn. Unicity provides ongoing IT training as a benefit to help you grow your skills and advance within the IT organization.

What You'll Do

  • Tier 1 Helpdesk Support: Serve as the first point of contact for the Helpdesk system, answering and resolving Tier 1 tickets and escalating more complex issues to Tier 2/3 staff.

  • Hardware Support: Set up, troubleshoot, and maintain laptops, monitors, peripherals, printers, and network drops for the Provo office.

  • New User Setup: Prepare and configure laptops and user accounts for new hires, ensuring a smooth and professional first-day experience.

  • Identity & Access (JumpCloud): Support day-to-day identity and access tasks in JumpCloud, including account provisioning, device enrollment, and MFA support.

  • Google Workspace: Assist with Google Workspace administration user accounts, shared drives, permissions, and basic end-user troubleshooting.

  • Slack: Support Slack workspace administration and help end users troubleshoot day-to-day issues.

  • On-Call: Participate in an occasional on-call rotation for after-hours escalations as needed.

  • Documentation: Follow and contribute to SOPs and knowledge base articles so recurring issues get resolved faster.

  • Compliance: Follow IT policies and procedures that support Unicity's PCI-DSS, SOC 2, and GDPR compliance obligations.

What You'll Bring Required

  • A genuine hunger to learn: no prior professional IT experience is required we're looking for curiosity, coachability, and a strong work ethic above all else.

  • Comfort with technology: basic comfort setting up and troubleshooting computer hardware (laptops, monitors, peripherals, printers).

  • Strong communication skills: friendly, clear, and patient communication with end users of varying technical skill levels.

  • Reliability: ability to work in-office five days per week at our Provo, UT location, including occasional light physical tasks (moving equipment, running network drops).

  • Adaptability: willingness to quickly learn new platforms and tools, including JumpCloud, Google Workspace, and Slack.

Nice to Have

  • Coursework or certifications such as CompTIA A+ or Network+.

  • Prior exposure to JumpCloud, Google Workspace, or Slack administration.

  • Prior helpdesk, retail tech support, or customer service experience.

  • An interest in growing into broader systems administration, cloud (AWS), or networking (Meraki) work.

Growth & Development

Unicity provides ongoing IT training as a benefit for this role. This position is designed as a launching point into an IT career, with a clear growth path toward Tier 2/3 support and Systems Administrator responsibilities for the right candidate.

Work Environment

This is a full-time, in-office position based at Unicity's Provo, UT location, five days per week. Occasional participation in an on-call rotation for after-hours support is expected.

How to Apply

Interested candidates should submit a resume and a short note describing what draws them to a career in IT.

Apply