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Entry Level It Helpdesk Jobs in Provo, UT (NOW HIRING)

Mity-Lite

IT Helpdesk

Orem, UT · On-site

$22 - $25/hr

IT Helpdesk Pay Range: $22-$25/Hour Position: Full-Time - In Office Location: Orem, Utah About MITY Inc. MITY Inc. is a leading manufacturer of commercial furniture and seating solutions ...

Mity-Lite

IT Helpdesk

Orem, UT

$22 - $25/hr

IT Helpdesk Pay Range: $22-$25/Hour Position: Full-Time - In Office Location: Orem, Utah About MITY Inc. MITY Inc. is a leading manufacturer of commercial furniture and seating solutions ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

Qualifications Required - High school diploma or equivalent. - Associate degree in Information ... entry-level IT certification. Knowledge, Skills, and Abilities - Strong interpersonal and customer ...

Cricut

Helpdesk Tech

South Jordan, UT

$19 - $25.75/hr

Qualifications Required - High school diploma or equivalent. - Associate degree in Information ... entry-level IT certification. Knowledge, Skills, and Abilities - Strong interpersonal and customer ...

Cricut

Helpdesk Tech

South Jordan, UT · On-site

$19 - $25.75/hr

Qualifications Required - High school diploma or equivalent. - Associate degree in Information ... entry-level IT certification. Knowledge, Skills, and Abilities - Strong interpersonal and customer ...

Uniting Holding

IT Specialist

Draper, UT · On-site

$60 - $80/hr

We help merchants personalize every step of the buyer journey to maximize profit and lifetime value ... Position Title IT Specialist Position Overview We are seeking an IT Specialist to join our team at ...

New

Redo

IT Specialist

Draper, UT · On-site

We help merchants personalize every step of the buyer journey to maximize profit and lifetime value ... We are seeking an IT Specialist to join our team at Redo. This internal-facing technical role is ...

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to ... This role includes setting up and maintaining equipment, responding to help desk requests, and ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

... or entry-level support role · Not a purely remote position · Not a senior architect or Tier 3 ... IT Support Specialist II can independently handle: · Active Directory administration and ...

Tech Legion

IT Support Specialist Level 2

Orem, UT · On-site

... or entry-level support role · Not a purely remote position · Not a senior architect or Tier 3 ... IT Support Specialist II can independently handle: · Active Directory administration and ...

PassiveLogic

IT Intern

Salt Lake City, UT · On-site

$14.50 - $19.25/hr

... help when needed * Familiarity with operating systems, networking protocols, and databases ... IT internship experience • Experience with security operations • Experience using AI tools to ...

GSP Marketing Technologies

IT Technical Support

Provo, UT

$20.50 - $28/hr

Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems * Provide advanced support for implementation, troubleshooting and maintenance of IT systems * ...

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How much do entry level it helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level it helpdesk in Provo, UT is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $24.57 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are popular job titles related to Entry Level It Helpdesk jobs in Provo, UT?

For Entry Level It Helpdesk jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Entry Level It Helpdesk jobs in Provo, UT look for?

The top searched job categories for Entry Level It Helpdesk jobs in Provo, UT are:

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Cities near Provo, UT with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Provo, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,552 per year, or $21.9 per hour.

IT Helpdesk

Mity-Lite

Orem, UT • On-site

$22 - $25/hr

Full-time

Posted 8 days ago

Job description

IT Helpdesk
Pay Range: $22-$25/Hour
Position: Full-Time - In Office
Location: Orem, Utah
About MITY Inc.
MITY Inc. is a leading manufacturer of commercial furniture and seating solutions headquartered in Orem, Utah. Since 1987, we have grown into a family of trusted brands, including MityLite, Holsag, Bertolini, and Broda.
Our team is guided by four core values: Make It Safe; Improve Each Day; Trust Is Key; You Matter. These values shape how we work together, support our customers, and continuously improve our organization.
About the Role
MITY Inc. is seeking a dependable Help Desk Technician to provide frontline technical support to employees across the organization. This position helps maintain a reliable and efficient technology environment by resolving technical issues, supporting employee onboarding and offboarding, and keeping workplace technology running smoothly.
The ideal candidate enjoys solving problems, communicates clearly, and takes pride in helping others succeed. This is an excellent opportunity for someone who wants to build their IT expertise while supporting both office and manufacturing operations.
What You'll Own and Support
  • Respond to employee support requests through phone, email, chat, and the IT ticketing system. Monitor assigned queues, prioritize requests, and keep employees informed throughout the resolution process.
  • Diagnose and resolve common hardware, software, network, account, and application issues, escalating complex, urgent, or recurring problems when appropriate.
  • Install, configure, maintain, and troubleshoot computers, printers, mobile devices, peripherals, and approved business applications.
  • Assist with device deployments, software updates, equipment replacements, and other technology refresh projects.
  • Support employee onboarding and offboarding, including account provisioning, equipment setup, access management, and secure deprovisioning.
  • Maintain accurate service tickets documenting reported issues, troubleshooting steps, employee communication, and resolutions.
  • Provide first-level support for manufacturing-floor technology, including workstations, printers, barcode scanners, handheld devices, and other production-related equipment.
  • Support conference-room technology, shared devices, and office productivity tools to minimize disruptions to business operations.
  • Coordinate with internal IT team members and external vendors to resolve issues efficiently and communicate recurring problems or trends to senior IT staff.
  • Maintain knowledge-base articles, FAQs, and standard procedures; educate employees on technology best practices; and follow all information-security, data-privacy, and access-control requirements.

What We're Looking For
An associate degree in Information Technology, Computer Science, or a related field is preferred. An equivalent combination of education, training, and relevant experience will also be considered.
Previous experience in a help desk, technical support, customer service, or similar IT support role is preferred. Candidates should be comfortable installing and troubleshooting computers, printers, mobile devices, and related equipment.
Practical knowledge of Windows, Microsoft 365, and basic networking concepts is important. Familiarity with macOS, Active Directory, account provisioning, and ticketing platforms such as Jira, ServiceNow, or Freshservice is helpful.
Strong problem-solving, organization, and time-management skills are essential. The successful candidate will communicate clearly, provide excellent customer service, and work effectively both independently and as part of a team.
Work Environment and Schedule
This is a full-time, in-office position based in Orem, Utah. The Help Desk Technician will provide support in both office and manufacturing environments and may travel between nearby company facilities as needed.

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