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Entry Level It Helpdesk Jobs in Berkeley, CA (NOW HIRING)

SBT Global, Inc.

IT Helpdesk Specialist

San Francisco, CA · On-site

$29 - $32/hr

Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity ...

SBT Global, Inc.

IT Helpdesk Specialist

San Francisco, CA · On-site

$29 - $32/hr

Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity ...

Industrious Ventures

IT Helpdesk Technician

Burlingame, CA · On-site

$60 - $80/hr

Required Qualifications * 2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support within a small to mid-sized organization. * Strong troubleshooting and diagnostic skills across ...

Xona Space Systems

IT Helpdesk Technician

Burlingame, CA · On-site

$60 - $80/hr

Required Qualifications * 2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support within a small to mid-sized organization. * Strong troubleshooting and diagnostic skills across ...

BIRKENSTOCK

IT Helpdesk Support Analyst

Novato, CA · On-site

$75K - $80K/yr

JOB TITLE: IT Helpdesk Support Analyst LOCATION: Novato, California REPORTS TO: Manager, IT Help Desk TYPE: Exempt SALARY: $75k - $80k Note: Relocation and any associated costs are the sole ...

ASUS

IT Support

Fremont, CA

$28.84 - $31.25/hr

Basic understanding of IT Helpdesk operations, network, or server maintenance. * Experience with ERP systems, IT Asset Management (ITAM) tools, or expense processing. Preferred Qualifications:

ASUS Computer International

IT Support

Fremont, CA · On-site

$28.84 - $31.25/hr

Basic understanding of IT Helpdesk operations, network, or server maintenance. * Experience with ERP systems, IT Asset Management (ITAM) tools, or expense processing. Preferred Qualifications:

Revel Staffing

IT Manager

San Francisco, CA · On-site

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Revel Staffing

IT Manager

San Francisco, CA · On-site

$125 - $150/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Pet Food Express

IT Help Desk Technician I

Concord, CA · On-site

$25 - $30/hr

Reporting to the Service Desk Supervisor, the IT Help Desk Level 1 Technician is an entry-level role that works with our stores, warehouse, and corporate office to support users, resolve IT issues ...

Pet Food Express

IT Help Desk Technician I

Concord, CA · On-site

$25 - $30/hr

Reporting to the Service Desk Supervisor, the IT Help Desk Level 1 Technician is an entry-level role that works with our stores, warehouse, and corporate office to support users, resolve IT issues ...

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All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Berkeley, CA

Entry Level It Helpdesk information

See Berkeley, CA salary details

$15

$28

$41

How much do entry level it helpdesk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level it helpdesk in Berkeley, CA is $28.35, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $31.78 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Berkeley, CA?

The most popular types of It Helpdesk jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Entry Level It Helpdesk jobs?

Cities near Berkeley, CA with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Berkeley, CA as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $58,961 per year, or $28.3 per hour.

IT Helpdesk Specialist

SBT Global, Inc.

San Francisco, CA

Full-time

Re-posted 8 days ago

Job description

Company Description

IT Heldesk Specialist
Northern California (San Francisco Bay Area)
Hourly rate: $29.00–$32.00 (based on experience)
Work Hours MON-FRI, 8:00am to 5:00pm

Must Bilingual in Korean and English

        Job Description

        Responsibilities
        Respond to user inquiries and provide technical support via phone, email, or in-person.
        Assist users in resolving hardware, software, and network-related issues.
        Walk users through problem-solving processes and provide step-by-step solutions
        Diagnose and troubleshoot technical issues reported by end-users.
        Escalate complex problems to the appropriate IT support teams for resolution.
        Perform root cause analysis and implement solutions to prevent recurring issues.
        Maintain accurate records of user issues, solutions provided, and other relevant information.
        Create and update knowledge base articles to facilitate self-help for end-users.
        Install, configure, and update software applications and operating systems.
        Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
        Conduct routine checks and maintenance tasks to ensure system stability and security.
        Provide basic training to end-users on using hardware and software applications.
        Create and deliver user guides and tutorials for common issues.
        Collaborate with other IT support teams and departments to resolve complex issues.
        Participate in meetings and contribute to the improvement of IT processes.

        Qualifications

        Qualifications:
        Proven experience as an IT Help Desk Support or similar role.
        Knowledge of computer hardware, software, and troubleshooting techniques.
        Strong communication and customer service skills.
        Familiarity with help desk software and remote desktop tools.
        Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
        A degree in Computer Science, Information Technology, or a related field is preferred.
        Bilingual in Korean and English


        Additional Information

        All your information will be kept confidential according to EEO guidelines.