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Remote It Helpdesk Jobs in Berkeley, CA (NOW HIRING)

Treeline

Client IT Engineer (Remote)

San Francisco, CA · Remote

$75K - $90K/yr

This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in the San Francisco Bay Area at the time of hire. Relocation is not supported for this role. What You ...

Moloco

Senior Director, IT

Menlo Park, CA · On-site +1

You influence company culture, ensure technology is a competitive advantage, and help leaders ... hybrid/remote working model. * Partner with the CISO and cross-functional leaders (Security ...

Clerkie

IT Manager

San Francisco, CA · On-site +1

$75 - $100/hr

... helping millions of borrowers get out of debt. Clerkie is a remote-first company, with over 40 ... About the role We're looking for a part-time IT Manager to own the day-to-day IT needs of our ...

CopilotIQ

Senior Manager, IT

San Francisco, CA · Remote

$154K - $154K/yr

We are helping people live healthier, longer lives by bringing personalized, proactive care ... As the leader of all IT operations at CopilotIQ+Biofourmis, you will ensure that our remote team ...

Definitive Networks, Inc.

IT Technician

Pleasanton, CA · On-site +1

$75K - $90K/yr

... for providing remote and hands-on technical support to clients, researching and identifying ... our Helpdesk and Project Management System. Additionally, you will have the opportunity to ...

Treeline

Client IT Engineer

San Francisco, CA · On-site +1

$75K - $90K/yr

This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in the San Francisco Bay Area at the time of hire. Relocation is not supported for this role. What You ...

Treeline

Client IT Engineer

San Francisco, CA · On-site +1

$75K - $90K/yr

This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in the San Francisco Bay Area at the time of hire. Relocation is not supported for this role. What You ...

Eliassen Group

IT Specialist

San Francisco, CA · Remote

$60 - $70/hr

Experience supporting both local and remote staff. Education Requirements: * Bachelor's degree in ... to help identify candidates whose qualifications most closely match the requirements of the ...

We Vote

IT System Support Technician

Oakland, CA · On-site +1

$24.75 - $34/hr

We're 100% volunteer-powered and fully remote, proving that passionate people can create ... We're looking for volunteers to help manage these systems and our volunteer users. Our user base is ...

Substack

IT Systems Administrator

San Francisco, CA · Remote

$120K - $160K/yr

Help implement and manage our future compliance platform, such as Vanta. * Ensure IT processes ... in a corporate IT or systems administration role, ideally at a tech company * Hands-on Okta ...

Ross Stores, Inc

Analyst, IT Applications

Dublin, CA · Remote

$81K - $136K/yr

Bachelor's degree in computer science, Information Technology, or related field (or equivalent ... This position may be performed remotely anywhere within the United States. #LI-Remote SUPERVISORY ...

Vercel

IT Systems Engineer

San Francisco, CA · On-site +1

$116K - $174K/yr

About the Role: We're hiring an IT Systems Engineer to help us improve the way our tools, systems, and processes work together. This role is hands-on and technical, with a focus on automation ...

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All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Berkeley, CA

Remote It Helpdesk information

See Berkeley, CA salary details

$15

$28

$41

How much do remote it helpdesk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote it helpdesk in Berkeley, CA is $28.35, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $31.78 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Berkeley, CA?

The most popular types of It Helpdesk jobs in Berkeley, CA are:

What are popular job titles related to Remote It Helpdesk jobs in Berkeley, CA?

For Remote It Helpdesk jobs in Berkeley, CA, the most frequently searched job titles are:

What job categories do people searching Remote It Helpdesk jobs in Berkeley, CA look for?

The top searched job categories for Remote It Helpdesk jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Remote It Helpdesk jobs?

Cities near Berkeley, CA with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Berkeley, CA as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $58,961 per year, or $28.3 per hour.

Client IT Engineer (Remote)

Treeline

San Francisco, CA • Remote

$75K - $90K/yr

Full-time

Posted 12 days ago

Job description

About Us
A Treeline business unit specialized in managed IT services for nonprofits, schools, and healthcare organizations is looking for a Client Engineer to work across the Bay Area. 

The Role
We are looking for a Client Engineer to be the technical partner our Bay Area clients rely on. This is a field-based, hybrid role. You will manage your own schedule, drive to client sites across the Bay Area, and own client relationships, not just a ticket queue. Our South San Francisco office keeps the broader team close by. Mileage is reimbursed.

This is hands-on client IT engineering, not a remote-only help desk.

Candidates must be based in the San Francisco Bay Area at the time of hire. Relocation is not supported for this role.

What You Will Do

  • Support clients across Microsoft 365, identity (Entra ID), endpoints, networks, and servers, both onsite and remotely
  • Own client relationships and small projects end to end
  • Troubleshoot at the infrastructure layer: Microsoft 365 tenant configuration, networking, and endpoint management across multiple client environments
  • Explain technical issues clearly to non-technical staff and executives, and document as you go

What We Are Looking For

  • Hands-on experience administering and troubleshooting networks, servers, endpoints, and identity, whether onsite or remote
  • Three or more years in IT support; multi-client or MSP experience strongly preferred
  • Solid Microsoft 365 administration, Entra ID, and networking fundamentals (DNS, DHCP, VPN, firewalls)
  • A strong communicator who builds trust with clients and can adapt to any audience
  • Certifications such as CompTIA Network+, Security+, or Microsoft 365 Administrator (MS-102) preferred
  • Comfortable driving to client sites across the Bay Area

Compensation
$75,000 to $90,000 per year, based on experience.

We are an equal opportunity employer and welcome candidates from all backgrounds.