Entry Level It Helpdesk Jobs in Delaware (NOW HIRING)

IT Support Assistant (SY2026-2027)
Terms of Employment:  Full-time, 12-month
Reports to: IT Manager
Salary:  Current Odyssey Charter School Administrative Assistant Salary Schedule
About Us:
The future is brighter than ever for Odyssey Charter School, and we are in search of highly motivated, equally passionate individuals to join our team. Odyssey is a full-scale K-12 Charter School currently serving 2,500+ students. Our school features a growing dual immersion program, an innovative Green Initiative, a community food program, and strong academic outcomes.

Odyssey is united in its mission to prepare lifelong learners who are culturally aware, global citizens who utilize critical thinking and problem-solving skills grounded in the classical teachings of Greek education and language. Through the Socratic Method and inquiry-based learning, students are empowered to leverage their unique skills and talents in an equitable and collaborative environment where all students can succeed.

Job Summary: Odyssey Charter School is seeking a dynamic, dedicated, and culturally responsive Under the direct supervision of the IT Manager, provides first-level technical and administrative support to the school's Information Technology Department. Serves as the first point of contact for staff, students, and families seeking technology assistance by responding to help desk requests, resolving routine technical issues, and escalating more complex problems to appropriate IT personnel. Assists with technology deployments, equipment inventory, documentation, office operations, and customer service to support the effective delivery of technology services throughout the school.
Minimum Qualifications:

• High school diploma or GED required.
• Minimum of six (6) months of customer service, administrative support, technology support, or related experience preferred.
• Related education and/or experience may be substituted on a year-for-year basis.
• Basic knowledge of Windows operating systems, Google Workspace, Microsoft Office, and common computer hardware.
• Ability to learn new software applications and technology systems.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Demonstrates professionalism, integrity, and sound judgment.
• Proficient in English Language, both written and spoken.
• A global citizenship and collaborative mindset
• Experience working in a multicultural/multilingual environment

Essential Duties and Responsibilities:

• Assist the IT Manager by providing feedback on hardware, software, and technology needs as requested.
• Assist with the implementation of new technology, software, and equipment.
• Set up, configure, deploy, and perform basic troubleshooting of computers, Chromebooks, printers, and other technology devices.
• Maintain a working knowledge of school technology, software applications, and basic troubleshooting techniques.
• Inform the IT Manager of recurring technology issues, trends, or concerns that may affect school operations
• Respond to, document, prioritize, and resolve Tier 1 IT help desk requests for staff,
• students, and families. Resolve routine issues whenever possible, escalate more complex problems to appropriate IT personnel, communicate status updates to users, and ensure tickets are documented and closed in a timely manner.
• Perform other duties as assigned.

Standard Requirements

• Favorable Criminal Background Check
• Favorable Child Abuse Registry Check
• Tuberculin Test
• Mandatory Direct Deposit of paycheck 

Application Procedures

Internal Candidates:
Qualified applicants must complete an online application or submit a current resume with license/certification information. Letters of recommendation are optional.

External Candidates:
Qualified applicants must complete an online application and submit:

• Letter of interest
• Current resume
• Recent evaluations and/or student teaching evaluations
• Transcripts
• Current, Active License/Certification
• Three (3) professional references, must be supervisory level
• Three (3) letters of recommendation dated within the last year 

Previous submissions will not automatically be considered. Applicants must apply specifically for the Job ID associated with this position.

For assistance with the application process or to request a paper application, please contact the OCS Human Resources Team on 302-516-8000.

Equal Opportunity Employer Statement

Odyssey Charter School is an equal opportunity employer. We do not discriminate in employment or educational programs, services, or activities on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, age, military/veteran status, disability, marital status, or any other protected status in accordance with applicable state and federal laws, including Title VII of the Civil Rights Act of 1964, the Delaware Discrimination in Employment Act, the Americans with Disabilities Act (ADA), and other relevant laws.