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Entry Level It Help Desk Jobs in Silver Spring, MD

ActioNet, Inc.

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Arlington, VA

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent ...

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

Successful delivery of IT services within defined SLA's to associates in support of the operation ... in an entry level technical support role. Technical/Professional Skills & Competencies:

AA2IT

Help Desk Tech

Arlington, VA · On-site

$23 - $31/hr

Successful delivery of IT services within defined SLA's to associates in support of the operation ... in an entry level technical support role. Technical/Professional Skills & Competencies:

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers. Your Responsibilities

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers. Your Responsibilities

Zolon Tech

Service Desk Support

Washington, DC · On-site

Key Qualifications: * 1-2 years IT help desk/service desk experience * Windows 10/11, O365, remote desktop tools proficiency * ITSM platform experience (Jira SM, ServiceNow, or equivalent preferred)

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers. Your Responsibilities

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Showing results 41-60

All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Silver Spring, MD

Entry Level It Help Desk information

See Silver Spring, MD salary details

$13

$23

$34

How much do entry level it help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level it help desk in Silver Spring, MD is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $26.78 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What are the most commonly searched types of It Help Desk jobs in Silver Spring, MD?

The most popular types of It Help Desk jobs in Silver Spring, MD are:

What are popular job titles related to Entry Level It Help Desk jobs in Silver Spring, MD?

For Entry Level It Help Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Silver Spring, MD look for?

The top searched job categories for Entry Level It Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Entry Level It Help Desk jobs?

Cities near Silver Spring, MD with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $49,628 per year, or $23.9 per hour.

Help Desk Specialist I - Tier 1 Support

TEEMA

Ashburn, VA • On-site

Full-time

Re-posted 18 days ago

Job description

Job Summary:
TEEMA is a fast-paced technical support team delivering critical frontline assistance to external users in a 24/7/365 environment. The Help Desk Specialist I serves as the first point of contact for customers seeking technical assistance and issue resolution.
Responsibilities:
• Manage inbound support requests through phone, chat, email, and ticketing systems.
• Provide exceptional customer service while troubleshooting application and access issues.
• Incident intake, problem triage, documentation, escalation management, and ongoing communication with users regarding ticket status and resolution progress.
Qualifications:
Required:
• High school diploma or equivalent
• 1+ year of IT help desk, service desk, or technical customer support experience
• Working knowledge of Windows, Microsoft Office, and web-based applications
• Strong written and verbal communication skills with a customer-first mindset
• Ability to work rotating shifts, including nights, weekends, and holidays
• U.S. Citizenship and ability to pass a background investigation
Preferred:
• Bilingual English/Spanish skills
• CompTIA A+, HDI, or similar technical/customer service certifications
• Experience with enterprise ticketing tools such as ServiceNow
• Familiarity supporting government, trade, or large-scale external customer environments
• Prior experience in regulated, public sector, or high-volume help desk settings
Company:
TEEMA is a staffing/recruiting firm that places permanent full-time and contract resources. Founded in 2008, the company is headquartered in Vancouver, CAN, with a team of 201-500 employees. The company is currently Growth Stage.
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About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

Social media

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