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Entry Level It Help Desk Jobs in Midvale, UT (NOW HIRING)

American Cruise Lines

IT Supervisor

Sandy, UT · On-site

$90K - $110K/yr

This role is responsible for supervising help desk operations, mentoring IT staff, coordinating hardware, software, and network support, and ensuring reliable IT services across all locations. At ...

ssc

IT Support Specialist

Midvale, UT · On-site

The IT Support Specialist serves as the primary front-line support resource for all end-user ... Help Desk & User Support * Serve as the primary point of contact for all incoming help desk calls ...

The Advocates

IT Helpdesk Technician

Murray, UT · On-site

$21 - $26/hr

IT Helpdesk Technician Location: Murray, Utah (On-Site) Compensation: $21-$26/hr (DOE) What This Role Is This is an on-site IT Helpdesk Technician role responsible for providing Level 1 technical ...

American Cruise Lines

IT Supervisor

Sandy, UT · On-site

$71K - $77K/yr

The IT Supervisor will oversee the daily operations of the IT Support team while providing ... Assign, prioritize, and monitor help desk tickets to ensure timely resolution. * Provide technical ...

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to ... This role includes setting up and maintaining equipment, responding to help desk requests, and ...

Kenworth Sales

IT Technician

Salt Lake City, UT · On-site

$26.50 - $28.80/hr

IT Technician Summary Title: IT Technician ID: 3961 Job Type: Non-exempt (hourly) Location: Salt ... from Help Desk Tier 1 staff and responding to requests from Information Systems management.

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$20.50 - $28/hr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to ... This role includes setting up and maintaining equipment, responding to help desk requests, and ...

CR-T

Support Desk Level 2 Technician

American Fork, UT · On-site

The selected candidate will provide front line troubleshooting and IT support for computer systems ... These can be escalated from the Continuum help desk, from Tier 1, or directly assigned after they ...

CR-T

Support Desk Level 2 Technician

American Fork, UT · On-site

$18 - $24.25/hr

The selected candidate will provide front line troubleshooting and IT support for computer systems ... These can be escalated from the Continuum help desk, from Tier 1, or directly assigned after they ...

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Showing results 21-40

All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Midvale, UT

Entry Level It Help Desk information

See Midvale, UT salary details

$12

$21

$31

How much do entry level it help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level it help desk in Midvale, UT is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What are popular job titles related to Entry Level It Help Desk jobs in Midvale, UT? For Entry Level It Help Desk jobs in Midvale, UT, the most frequently searched job titles are:
What job categories do people searching Entry Level It Help Desk jobs in Midvale, UT look for? The top searched job categories for Entry Level It Help Desk jobs in Midvale, UT are:
What cities near Midvale, UT are hiring for Entry Level It Help Desk jobs? Cities near Midvale, UT with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Midvale, UT as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 97% In-person, and 3% Hybrid job distribution, with an average salary of $45,414 per year, or $21.8 per hour.

IT Supervisor

American Cruise Lines

Sandy, UT • On-site

$90K - $110K/yr

Full-time

Posted 13 days ago

Job description

IT Supervisor
American Cruise Lines, the largest cruise line in the United States, is looking to add an IT Supervisor to our team in our Sandy, UT office. Our IT team supports our shipboard staff and corporate offices located in Connecticut and Utah. The IT Supervisor will oversee the daily operations of the IT Support team while providing technical support to shipboard and corporate staff. This role is responsible for supervising help desk operations, mentoring IT staff, coordinating hardware, software, and network support, and ensuring reliable IT services across all locations.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities
  • Supervise the daily operations of the IT Support team, providing leadership, coaching, and performance feedback.
  • Assign, prioritize, and monitor help desk tickets to ensure timely resolution.
  • Provide technical support for staff as needed.
  • Administration of Windows Active Directory on-prem and Azure AD.
  • Microsoft Exchange user administration.
  • Installation, updates, and troubleshooting of software on Windows-based computers.
  • Monitor the availability of the IT environment.
  • Maintain inventory and IT asset records.
  • Collaborate with IT Infrastructure teams to resolve complex issues.
  • Maintain company security utilizing security best practices.
  • Maintain PCI compliance.
  • Develop and maintain IT support documentation and procedures.
  • Help provide rotational, on-call support for emergencies on weekends.
  • Ensure excellent customer service and consistent support for shipboard and corporate staff.

Qualifications:
  • 2+ years of experience leading or supervising an IT support/help desk team preferred.
  • Knowledge of Windows operating systems, computer and peripheral hardware and software.
  • Knowledge in help desk software methodology.
  • Experience with Windows Desktop and Server operating systems.
  • Active Directory: Add/Remove/Changes.
  • Experience with Mobile OS's.
  • Competent in remediation of Anti-virus incidents.
  • Expertise in explaining technical issues and give instructions to troubleshoot system related issues.
  • Updated with current industry trends and efficiency in working with them.
  • Should possess good verbal as well as written communication skills, and should be able to provide guidance both verbally and electronically.
  • Ability to work in a complex and mixed team environment.
  • Ability to handle multiple tasks, set priorities, schedule, and meet deadlines.
  • VMware and Linux a plus.
  • RingCentral a plus.
  • Networking/routing/vLANs a plus.
  • PowerShell a plus.
  • SonicWALL a plus.
  • SAN (Unity/Storage Center/Equalogic).

Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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