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It Helpdesk Jobs in Midvale, UT (NOW HIRING)

The Advocates

IT Helpdesk Technician

Murray, UT · On-site

$21 - $26/hr

IT Helpdesk Technician Location: Murray, Utah (On-Site) Compensation: $21-$26/hr (DOE) What This Role Is This is an on-site IT Helpdesk Technician role responsible for providing Level 1 technical ...

asburyauto

IT Helpdesk Support Specialist I

Draper, UT · On-site

As an IT Help Desk Support Specialist, you will be the first point of contact for employees needing technical assistance. You'll help users resolve technology issues through our ticketing system ...

asburyauto

IT Helpdesk Support Specialist I

Draper, UT · On-site

As an IT Help Desk Support Specialist, you will be the first point of contact for employees needing technical assistance. You'll help users resolve technology issues through our ticketing system ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Additional requirements may exist if offer of employment is extended Additional Information All ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Additional requirements may exist if offer of employment is extended Additional Information All ...

Riverton City

IT Technician

Riverton, UT · On-site

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

Riverton City

IT Technician

Riverton, UT

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

Riverton City

IT Technician

Riverton, UT · On-site

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

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All JobsIt Helpdesk JobsIt Helpdesk Jobs in Midvale, UT

It Helpdesk information

See Midvale, UT salary details

$12

$21

$31

How much do it helpdesk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for it helpdesk in Midvale, UT is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

Is IT Helpdesk a good career?

IT Helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as system administrator or network technician.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, common software, and remote support can improve chances of securing a helpdesk role.
What are popular job titles related to It Helpdesk jobs in Midvale, UT? For It Helpdesk jobs in Midvale, UT, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Midvale, UT look for? The top searched job categories for It Helpdesk jobs in Midvale, UT are:
What cities near Midvale, UT are hiring for It Helpdesk jobs? Cities near Midvale, UT with the most It Helpdesk job openings:
It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Midvale, UT as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,414 per year, or $21.8 per hour.

IT Helpdesk Technician

The Advocates

Murray, UT • On-site

$21 - $26/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

IT Helpdesk Technician

Location: Murray, Utah (On-Site)
Compensation: $21–$26/hr (DOE)

What This Role Is

This is an on-site IT Helpdesk Technician role responsible for providing Level 1 technical support across multiple office locations. You will serve as the first point of contact for employees experiencing technical issues, helping resolve day-to-day support requests while ensuring a positive customer experience.

The role requires strong troubleshooting skills, attention to detail, and the ability to document, prioritize, and escalate issues appropriately. You'll provide hands-on support in the Murray office and remote support for other office locations.

This is an excellent opportunity for someone early in their IT career who wants exposure to a wide range of technologies, systems, and end-user support responsibilities in a professional, multi-site environment.

What You'll DoHelpdesk amp; Technical Support
  • Serve as the first point of contact for incoming IT support requests across all office locations
  • Troubleshoot and resolve Level 1 technical issues involving Windows devices, Microsoft 365, printers, Wi-Fi, MFA, and business applications
  • Provide in-person support for the Murray office and remote support for other locations
  • Assist users via phone, email, chat, and remote-access tools
  • Deliver a professional and customer-focused support experience
User Administration amp; Device Management
  • Set up, image, configure, and deploy laptops, desktops, monitors, and peripherals
  • Support employee onboarding and offboarding processes
  • Perform basic Microsoft 365 and Entra administration, including password resets, license assignments, and group membership updates
  • Assist with IT asset inventory and equipment tracking
Ticket Management amp; Escalation
  • Accurately document troubleshooting steps, resolutions, and user communications within the ticketing system
  • Maintain timely updates and follow-through on assigned tickets
  • Escalate issues outside the Level 1 scope, including network, server, security, and advanced application issues
  • Ensure escalated tickets include detailed notes and troubleshooting actions already completed
Process Improvement amp; Team Support
  • Follow established IT processes, procedures, and documentation
  • Contribute to knowledge base articles and support documentation
  • Assist senior IT staff with technology rollouts, projects, office moves, and system upgrades
  • Support ongoing improvements to helpdesk operations and user experience
What We're Looking For
  • 1+ year of IT support, helpdesk, or technical support experience
  • Working knowledge of Windows operating systems and common PC hardware
  • Basic understanding of networking concepts such as IP, DNS, DHCP, Wi-Fi, and VPNs
  • Familiarity with Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to manage multiple priorities and follow established procedures
  • Customer-service mindset with the ability to support non-technical users
  • Reliable, professional, and able to work on-site in Murray, Utah
Preferred Qualifications
  • Experience with helpdesk ticketing or remote management tools
  • Exposure to Microsoft Entra (Azure AD) administration
  • CompTIA A+, Network+, or Microsoft Fundamentals certifications
  • PowerShell or scripting exposure
  • Experience supporting multiple office locations
  • Familiarity with IT asset management and inventory tracking
What to Expect
  • Full-time, on-site position in Murray, Utah
  • Occasional travel to nearby office locations for support or project work
  • Fast-paced environment supporting multiple departments and users
  • Opportunities to gain hands-on experience across a variety of technologies and systems
  • Direct exposure to IT operations, infrastructure, and project work
What Success Looks Like
  • Technical issues are resolved efficiently and professionally
  • End users receive timely communication and excellent customer service
  • Tickets are documented accurately and escalated appropriately
  • New hires receive seamless technology onboarding
  • IT equipment is deployed, tracked, and maintained effectively
  • Support processes are followed consistently and improvements are identified proactively
Compensation amp; Benefits
  • Medical, Dental, and Vision Insurance
  • Quarterly Bonuses based on Metrics
  • 401(k)
  • Paid Parental Leave
  • Charitable Time Off
  • Additional company benefits provided upon hire
Eligibility

Applicants must be authorized to work in the United States on a full-time basis.

Apply