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It Helpdesk Jobs in Midvale, UT (NOW HIRING)

Riverton City

IT Technician

Riverton, UT · On-site

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

Riverton City

IT Technician

Riverton, UT

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

Riverton City

IT Technician

Riverton, UT · On-site

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

Revel Staffing

IT Technician

Salt Lake City, UT

$68K - $98K/hr

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Active HIPAA compliance credential or training required * 1+ year of IT help desk, service desk ...

böhme

IT Help Desk Lead

Draper, UT · On-site

They are seeking a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across the organization while improving processes and acting as an escalation ...

Bohme

IT Help Desk Lead

Draper, UT · On-site

About the Role We are looking for a hands-on IT Help Desk Lead to oversee daily support operations and elevate the end-user experience across our organization. This role blends leadership and ...

Boncom

IT Systems Administrator

Salt Lake City, UT · Hybrid

Manage and prioritize the IT help desk queue, ensuring tickets are resolved or escalated ... appropriately within established SLAs. * Monitor, diagnose, and resolve system and network ...

Redo

IT Specialist

Draper, UT

  • PTO

We help merchants personalize every step of the buyer journey to maximize profit and lifetime value ... We are seeking an IT Specialist to join our team at Redo. This internal-facing technical role is ...

Praxt Talent

IT Administrator

Salt Lake City, UT · On-site

$80 - $100/hr

IT Systems Administrator Salt Lake City, UT On-site Some IT roles are about tickets. This one is ... and helping people actually adopt them. * Keep clear documentation of tenant configuration ...

Kenworth Sales

IT Technician

Salt Lake City, UT

$26.50 - $28.80/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

IT Technician Summary Title: IT Technician ID: 4002 Job Type: Non-exempt (hourly) Location: Salt ... from Help Desk Tier 1 staff and responding to requests from Information Systems management.

Zions Bank

IT Technician

Midvale, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help us transform our workforce of the future, today We are looking for an IT Field Service Technician (IT Technician) to support our Zions Technology Center, operational offices and branch locations ...

New

Zions Bancorporation

IT Technician

Midvale, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help us transform our workforce of the future, today We are looking for an IT Field Service Technician (IT Technician) to support our Zions Technology Center, operational offices and branch locations ...

New

Kenworth Sales Company

IT Technician

Salt Lake City, UT · On-site

$26.50 - $28.80/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Kenworth Sales Co. is looking for a IT Technician to join our Salt Lake City, UT team. Salary ... from Help Desk Tier 1 staff and responding to requests from Information Systems management.

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to ... This role includes setting up and maintaining equipment, responding to help desk requests, and ...

Henry Day Ford

IT Specialist

Salt Lake City, UT · On-site

$21 - $25/hr

IT Specialist Ken Garff Automotive Group | Utah Region Desktop Team | Salt Lake City, UT (On-Site ... Why You're a Fit You enjoy solving problems, improving processes, and helping others succeed ...

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Showing results 21-40

All JobsIt Helpdesk JobsIt Helpdesk Jobs in Midvale, UT

It Helpdesk information

See Midvale, UT salary details

$12

$21

$31

How much do it helpdesk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it helpdesk in Midvale, UT is $21.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What are popular job titles related to It Helpdesk jobs in Midvale, UT?

For It Helpdesk jobs in Midvale, UT, the most frequently searched job titles are:

What cities near Midvale, UT are hiring for It Helpdesk jobs?

Cities near Midvale, UT with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Midvale, UT as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,414 per year, or $21.8 per hour.

Information Technology Supervisor

University of Utah

Salt Lake City, UT

$91K - $112K/yr

Full-time

Retirement

Re-posted 14 days ago

University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

385th of 620 rated colleges and universities

Job description

Details
Open Date 07/07/2026 Requisition Number PRN45592B Job Title Information Technology Supervisor Working Title Information Technology Supervisor Career Progression Track F Track Level FLSA Code Computer Employee Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Variable Work Schedule Summary
This is a 40-hour salaried position. We ask for at least 30 hours on-site each week, because this role leads a walk-up help desk and supports live classrooms and events, and the team needs you in the building. The remaining 10 hours are open to flexible arrangements: working from home, shifted start and end times, or whatever schedule works best for you and the team. We will settle the specifics together after hire.
We know compensation matters, and so does having a job that fits around your life. We built this schedule to offer flexibility that many IT positions cannot.
VP Area Academic Affairs Department 00096 - College of Law - Dean Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 53000.00 Close Date 11/01/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
The Educational Technology department at the S.J. Quinney College of Law, University of Utah, is hiring an IT Help Desk Supervisor to lead the daily operations of our help desk team. This is a full-time, salaried, benefited position with a flexible schedule built in (see Schedule and Work-Life Balance below). Our help desk is the front line of technology at the law school. The team supports classroom AV and computing for students, faculty, and staff, and provides AV support for the events, conferences, and lectures the college hosts throughout the year. The supervisor keeps these systems running smoothly, makes upgrades as needed, and helps our business operations groups use technology to work more efficiently. We want someone who will take real ownership of this role. You will have the agency to spot problems, decide how to fix them, and see them through without waiting for permission at every step. Great customer service is the heart of this job: our users are students under deadline pressure and faculty walking into a classroom that has to work right now, and how the help desk treats them matters as much as the technical fix. This is a working supervisor role: you will lead the team, and you will also stay hands-on with equipment, hardware, and software. The position carries limited authority for personnel actions and supervises employees of the department in accordance with organizational policies and goals.
Responsibilities
Manage and supervise the day-to-day operations of the IT help desk team, ensuring efficient, friendly, and effective support for students, faculty, and staff.
Support and maintain classroom AV and technology, including displays, audio, lecture capture, and podium systems, so classes start on time and run without interruption.
Coordinate and provide AV support for law school events, conferences, and guest lectures, including setup, live operation, and teardown.
Take ownership of problems from first report through resolution, and give help desk staff the trust and room to do the same.
Assign tasks, prioritize issues, and monitor the progress of help desk employees to ensure timely resolution of problems.
Develop and maintain standard operating procedures, documentation, and knowledge base articles to streamline support processes.
Train, coach, and mentor help desk staff to build their technical skills and customer service abilities.
Monitor and maintain the law school's information systems, including servers, networks, and applications.
Provide hands-on technical support for complex issues that escalate beyond the help desk staff.
Track help desk performance metrics such as response times, resolution rates, and customer satisfaction, and use them to improve the service.
Prepare and present reports on help desk activities, trends, and performance to senior management.
Keep current with technologies and best practices in IT support, classroom AV, and educational technology.
Participate in the hiring, performance evaluation, and professional development of help desk staff, with limited authority for personnel actions.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Requires a bachelor's degree in area of specialty or equivalency (one year of education can be substituted for two years of related work experience).
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Strong technical knowledge of IT systems, hardware, software, and networks.
Experience with classroom or event AV systems, such as audio, video, projection, and conferencing equipment.
A track record of taking ownership: someone who sees a problem and fixes it rather than waiting to be told.
A customer service mindset and a professional, patient demeanor in difficult situations.
Solid problem-solving and troubleshooting skills.
Clear communication, verbal and written, with technical and non-technical audiences.
Experience leading or supervising a support team.
Familiarity with IT service management frameworks such as ITIL.
Ability to prioritize tasks and manage several projects at once.
Knowledge of IT security principles and practices for protecting sensitive data and system.
Type Benefited Staff Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.
Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

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About University of Utah

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The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

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