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Entry Level It Help Desk Jobs in Draper, UT (NOW HIRING)

Riverton City

IT Technician

Riverton, UT · On-site

$24.17 - $37.02/hr

Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over ...

Quanta Services

IT Analyst- Helpdesk

Heber City, UT · On-site

... in a help desk or technical support role * Working knowledge of Windows operating systems ... The Information Technology Specialist will have to spend long hours sitting and using office ...

WesTech Engineering

Help Desk Technician

Salt Lake City, UT · On-site

$18.25 - $24.75/hr

Eager to learn new technologies * Ability to lift, carry and/or place hardware or equipment, up to ... For further information, please review the Know Your Rights notice from the Department of Labor.

Unicity

IT Support Specialist

Provo, UT · On-site

Position Summary Unicity is looking for an entry-level IT Support Specialist to join our ... Tier 1 Helpdesk Support: Serve as the first point of contact for the Helpdesk system, answering and ...

New

WesTech Engineering

Help Desk Technician

Salt Lake City, UT · Hybrid

$18.25 - $24.75/hr

Summary We have an immediate opening for a Help Desk Technician responding to computer help ... Eager to learn new technologies * Ability to lift, carry and/or place hardware or equipment, up to ...

American Cruise Lines

IT Support Tech

Sandy, UT · On-site

$60K - $65K/yr

IT Support Tech American Cruise Lines, the largest cruise line in the United States, is looking to ... This role includes setting up and maintaining equipment, responding to help desk requests, and ...

Unicity

IT Support Specialist

Provo, UT · On-site

Position Summary Unicity is looking for an entry-level IT Support Specialist to join our ... Tier 1 Helpdesk Support: Serve as the first point of contact for the Helpdesk system, answering and ...

New

Kenworth Sales

IT Technician

Salt Lake City, UT

$26.50 - $28.80/hr

IT Technician Summary Title: IT Technician ID: 4002 Job Type: Non-exempt (hourly) Location: Salt ... from Help Desk Tier 1 staff and responding to requests from Information Systems management.

Kenworth Sales Company

IT Technician

Salt Lake City, UT · On-site

$26.50 - $28.80/hr

Kenworth Sales Co. is looking for a IT Technician to join our Salt Lake City, UT team. Salary ... from Help Desk Tier 1 staff and responding to requests from Information Systems management.

Hired by Matrix

Be Seen First

Service Desk Agent

South Jordan, UT · On-site

$25/hr

Technical aptitude with the ability to learn and support a broad range of IT systems and ... Demonstrate expertise in relationship management, entry-level technical troubleshooting ...

New

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Draper, UT

Entry Level It Help Desk information

See Draper, UT salary details

$11

$21

$31

How much do entry level it help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level it help desk in Draper, UT is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.28 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Draper, UT?

The most popular types of It Help Desk jobs in Draper, UT are:

What job categories do people searching Entry Level It Help Desk jobs in Draper, UT look for?

The top searched job categories for Entry Level It Help Desk jobs in Draper, UT are:

What cities near Draper, UT are hiring for Entry Level It Help Desk jobs?

Cities near Draper, UT with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Draper, UT as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 85% In-person, 10% Hybrid, and 5% Remote job distribution, with an average salary of $45,016 per year, or $21.6 per hour.

IT Technician

Riverton City

Riverton, UT • On-site

$24.17 - $37.02/hr

Full-time

Re-posted 12 days ago

Job description

IT TECHNICIAN  OPENING DATE: 07/10/2026CLOSING DATE: Open until filled *Job openings are posted for a minimum of three calendar days. The review and selection process may begin as early as the fourth day after posting. This opening may be removed from posting boards and filled at any time after the minimum posting period has ended. SALARY: GRADE 10 $24.17 - $37.02 hourly (salary will be dependent upon education and experience) GENERAL DESCRIPTION:Under the supervision of the IT Manager, the IT Technician is responsible for staffing the IT help desk in Riverton City and is responsible for providing excellent customer service to City staff over the phone, in person, and by email in a timely manner. The main responsibilities include installation and maintenance of IT equipment, including equipment such as PC's, iPads, thin clients, printers, and other end-user devices. Will provide support for daily IT projects and activities as directed. The IT Technician will manage the Audio/Visual systems of the city. EXAMPLES OF DUTIES: (These examples are not all inclusive)Responsible for troubleshooting and responding to requests for IT assistance from City staff over the phone, in person, and by email in a timely manner.Installation and maintenance of IT equipment, including equipment such as PC's, iPads, thin clients, printers and other end-user devices.Responsible for the RMA and repair process for all devices under warranty.Provide support for daily IT projects and activities.Manage the Audio/Visual systems of the city, including working with designated vendors as needed.Work with IT Manager to develop solutions and enhance efficiencies.Perform audits on equipment.Create users and permissions in Active Directory.Manage the users and permissions of the ERP system for each department.Other responsibilities, as assigned.Any other responsibilities that would be required to maintain effective operations of the department. MINIMUM QUALIFICATIONS:High School Diploma or equivalent required.Associate's degree, with a technical major, such as computer science, information technology, information systems, or a related field, is preferred. Equivalent experience is acceptable in lieu of a formal degree.1+ years' experience in computer troubleshooting is required.Current Utah Driver's License with a good driving record.Must pass a background check. KNOWLEDGE, SKILLS & ABILITIES:Ability to prioritize work based on department and production objectives.Ability to manage projects simultaneously.Must be highly self-motivated.Ability to act with integrity, professionalism, and confidentiality.Must be able to work evenings, weekends, and some holidays when needed; schedule may vary on a weekly basis.Positive attitude and ability to work with a variety of different people at various levels.Excellent customer orientation skills required. SPECIAL REQUIREMENTS:Successful candidates must pass a pre-employment drug screen, a background and driving record check, and a Human Performance Evaluation, be able to lift up to 50 lbs., and provide employment verification (I-9). This position has a six-month probation period. TAKE NOTE:We will correspond via email, so be sure that the Riverton City and Isolved domains are selected in your safe senders list.Riverton City is an Equal Opportunity Employer.
Job Posted by ApplicantPro