Entry Level It Analyst Jobs in Arizona (NOW HIRING)

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
IT Business Technical Analyst II / III
As an IT Business Technical Analyst II / III, you serve as a critical connection between business operations and technology solutions that support the reliable delivery of power to APS customers. Working within the Advanced Distribution Management System (ADMS) environment, you help ensure technology solutions are secure, traceable, and aligned with the needs of a highly regulated industry where safety and operational excellence are top priorities. Through collaboration with stakeholders, analysis of business needs, and continuous improvement of technology capabilities, you help support the systems that enable APS to safely and reliably serve the communities that depend on us every day.
What Your Day Would Be Like:

• Partner with internal customers and operational teams to understand business needs, identify challenges, and deliver technology solutions that support critical utility operations.
• Work within the ADMS environment to improve system functionality, reliability, integrations, and overall user experience.
• Gather, analyze, and translate business requirements into scalable technical solutions while ensuring compliance, traceability, and alignment with regulatory requirements.
• Collaborate with developers, infrastructure teams, and system experts to design, test, implement, and support business-critical applications and integrations.
• Use data analysis and reporting tools, including SQL, to investigate issues, identify trends, and recommend process or system improvements.
• Support a culture of safety, customer focus, and continuous improvement by building strong relationships and delivering solutions that create value for internal and external customers.

Who We're Looking For:

• Experience bridging business and technology needs through requirements gathering, solution design, testing, and production support.
• Knowledge of enterprise applications, system integrations, infrastructure concepts, and data analysis, with hands-on experience using SQL queries and integration platforms such as Boomi.
• Strong communication and relationship-building skills with the ability to effectively collaborate with both technical and non-technical stakeholders.
• A customer-centric mindset demonstrated through active listening, curiosity, empathy, and a commitment to understanding and solving business challenges.
• Ability to work effectively in a highly regulated environment where accuracy, traceability, reliability, and compliance are essential.
• Strong problem-solving skills with the ability to manage competing priorities while supporting mission-critical systems that directly impact operational safety and customer service.

Minimum Requirements
IT Business Technical Analyst II

• Bachelors' degree in Information Technology or related field
• PLUS two (2) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires working technical knowledge gained through experience within a job area or system

IT Business Tech Analyst III

• Bachelors' degree in Information Technology or related field
• PLUS five (5) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires strong technical knowledge within a job area or system and basic knowledge across related technical areas

Preferred Special Skills, Knowledge or Qualifications:

• Skill in assessing business requirements via interviews, requirements determination using structured techniques for documentation, analysis, evaluation/validation; decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; OO techniques using UML models; ambiguity analysis, ensuring consistent understanding across users, designers and testers; business process modeling of current state and desired/future state processes; defining and managing scope and client expectations, requirements change management and traceability; identifying and mitigating risks; applying creativity to solving complex
• Ability to advocate technology changes that provide value and support APS business goals; meet commitments; foster relationships amongst the business leaders; adapt to technology changes; put systems and procedures in place to assure that all relevant information is shared consistently; organize, prioritize, and plan work activities
• Apply creative solutions to business problems to ensure business needs are most effectively met; understand and anticipate needs and priorities of both internal and external stakeholders; demonstrate continuous effort to improve operations and streamline work processes.

Major Accountabilities
1) Analyzes moderately complex business problems to be solved with automated systems
2) Assesses client needs utilizing a structured requirements process
3) Acts as a primary technical advisor in identifying and evaluating systems and procedures that are cost effective, efficient, reliable, and meet user requirements
4) Documents requirements, and translates into proper system requirements specifications using high-maturity methods, processes, and tools
5) Assists in configuring system settings and option, and creating specifications for systems to meet business requirements
6) Designs details of basic automated systems
7) Plans and executes unit, integration, and acceptance testing
8) Supports and conducts visualization, user experience, and configuration elements of solution design
9) Analyzes performance metrics to ensure client satisfaction
10) May provide guidance, training, and assistance to entry level Analysts
Export Compliance / EEO Statement
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.
Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).
In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.
• Role types are subject to change based on business need.