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Entry Level Insurance Customer Service Representative Jobs in Springfield, OR

Atkore

Customer Service Representative

Eugene, OR · On-site

$40K - $55K/yr

Customer Service Representative Who we are: Atkore is forging a future where our employees ... Life insurance * Short-term and long-term disability insurance * 401k * Paid Time Off * Paid ...

XPO

Customer Service Representative (Full-Time)

Eugene, OR

$16 - $21.75/hr

Life and disability insurance * Earn up to 13 days PTO your first year * 9 paid company holidays ... Customer Service Representatives are required to: * Walk and/or stand for extended periods on a ...

Topbuild

Customer Service Rep

Eugene, OR · On-site

$23/hr

... a customer service representative in our Eugene location, you will be heavily engaged with ... Life & Disability Insurance * Employee Assistance Program (EAP): in-person counseling, assistance ...

TruTeam

Customer Service Rep

Eugene, OR

$20 - $23/hr

... a customer service representative in our Eugene location, you will be heavily engaged with ... Life & Disability Insurance * Employee Assistance Program (EAP): in-person counseling, assistance ...

TopBuild Corp.

Customer Service Rep

Eugene, OR · On-site

$20 - $23/hr

... a customer service representative in our Eugene location, you will be heavily engaged with ... Life & Disability Insurance * Employee Assistance Program (EAP): in-person counseling, assistance ...

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All JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Springfield, OR

Entry Level Insurance Customer Service Representative information

See Springfield, OR salary details

$10

$19

$27

How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for entry level insurance customer service representative in Springfield, OR is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Springfield, OR? For Entry Level Insurance Customer Service Representative jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Springfield, OR look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Springfield, OR with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Springfield, OR as of June 2026, with employment types broken down into 64% Full Time, 28% Part Time, 3% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,467 per year, or $19.5 per hour.
Customer Service Representative

Customer Service Representative

Atkore

Eugene, OR • On-site

$40K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Atkore rating

7.1

Company rating: 7.1 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

351st of 516 rated manufacturers

Job description

Customer Service Representative
Who we are:
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world.
With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
Who we are looking for:
Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment.
This is an on-site position that will be located in Eugene, OR.
What you'll do:
  • Processing orders, quotes, credits, returns applications and other requests
  • Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
  • Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
  • Answering basic technical inquiries
  • Directing advanced technical requests and other unresolved issues to the appropriate resource
  • Managing customer accounts
  • Promptly responding and assisting customers with damaged shipments and/or mis-shipments
  • Keeping good records of customer interactions and transactions
  • Communicating and coordinating with internal departments and outside vendors
  • Monitoring product stocking levels and inventory turns
  • Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
  • Performing other related duties as assigned

What you'll bring:
  • High School diploma or equivalent
  • Minimum two years business experience in a manufacturing or electrical customer service environment preferred
  • Computer literacy and experience with Windows, Excel, Word, and Outlook
  • Ability to manage a variety of concurrent tasks in a fast-paced work environment
  • Time management, planning, and organizational skills
  • Effective decision making and problem solving abilities
  • Excellent interpersonal and communications skills
  • Strong initiative and adaptable to change
  • Must be able to thrive in a team environment
  • All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.

Within 3 months you'll:
  • Complete Atkore's onboarding and immersion program.
  • Gain an understanding of how your role ties into Atkore's mission and strategic plan.
  • Perform basic order inquiry, entry, and order follow-up activities.

Within 6 months you'll:
  • Handle an assigned territory independently from PO receipt to invoicing.
  • Work towards meeting or exceeding the departments daily KPI metrics.
  • Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.

Atkore is a six-time Great Place to Work© certified company and a four-time Top Workplaces USA award winner! We're committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
As of the date of this posting, a good faith estimate of the current pay for this position is $40,160 - $55,220. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
  • Medical, vision, and dental insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • 401k
  • Paid Time Off
  • Paid holidays
  • Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.
Applications are being accepted on an ongoing basis.
#LI-KB1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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