ZipRecruiter

Log In

2

Entry Level Insurance Customer Service Representative Jobs in Portland, OR

Wade Au - State Farm Agency

Customer Service

Camas, WA · On-site

$20 - $27/hr

Wade Au - State Farm Agency, located in Camas, WA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on

next page

Showing results 1-20

All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Portland, OR

Entry Level Insurance Customer Service Representative information

See Portland, OR salary details

$10

$19

$28

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for entry level insurance customer service representative in Portland, OR is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Portland, OR? For Entry Level Insurance Customer Service Representative jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Portland, OR look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Portland, OR are:
What cities near Portland, OR are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Portland, OR with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Portland, OR as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,463 per year, or $19.9 per hour.

Insurance Customer Service Representative

Michael Holton - State Farm Agency

Portland, OR • On-site

$20 - $25/hr

Full-time, Contractor

Retirement, PTO

Re-posted 15 days ago

Job description

Insurance Customer Service Representative – State Farm Agent Team Member
Michael Holton – State Farm Agency
Portland, OR
Position Overview
Michael Holton – State Farm Agency in Portland, OR is seeking an Insurance Customer Service Representative to support policyholders with service inquiries, policy changes, and account support. This is a full-time office-based role.
Key Responsibilities
• Respond to client inquiries about policies, billing, and claims support
• Assist with policy changes, endorsements, and renewals
• Maintain accurate customer and policy records
• Provide timely, friendly, and professional service to customers
• Support office workflows and administrative tasks
• Collaborate with team members to ensure high service standards
Qualifications
• Property & Casualty insurance license (must have or be able to obtain)
• Customer service or administrative experience preferred
• Strong communication and interpersonal skills
• Organized and detail-oriented work style
• Ability to work effectively in a team environment
Compensation
• $20.00 – $25.00 per hour
• Compensation based on experience and qualifications
Benefits
• 401(k) retirement plan
• Paid Time Off (PTO)
• Structured, professional office environment
• Training and development opportunities
Work Environment
This position is based in our Portland, OR office. The role supports customer service operations and daily interactions with agency clients.
Additional Information
Prior insurance or customer service experience is helpful but not required. Candidates who enjoy helping others and delivering excellent support are encouraged to apply.
Disclosure
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents are not employees of State Farm.