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Entry Level Insurance Customer Service Representative Jobs in Portland, OR

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Entry Level Insurance Customer Service Representative information

See Portland, OR salary details

$10

$19

$28

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for entry level insurance customer service representative in Portland, OR is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.16 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Portland, OR?

For Entry Level Insurance Customer Service Representative jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Portland, OR look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Portland, OR are:

What cities near Portland, OR are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities near Portland, OR with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Portland, OR as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,463 per year, or $19.9 per hour.

Insurance Customer Service Representative

American Family Insurance

Gresham, OR • On-site

$3.1K - $4.2K/mo

Full-time

Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

American Family Insurance rating

7.5

Company rating: 7.5 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

225th of 315 rated insurance

Job description

Benefits:
  • Bonus based on performance
  • Dental insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

Full job description
Grow With Us! At the Raymond Love Agency, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Raymond Love Agency is currently seeking a motivated and ambitious Insurance Customer Service Representative (CSR) to join our team. This position will report to our agency located in Gresham, Oregon. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a full time position working at our office.
Responsibilities:
  • Assists customers with their bills, telephone inquiries, mail requests and other services as needed
  • Order policies and request endorsements from the company as required
  • Policy verification assistance
  • Updating Certificates of Insurance
  • Offering additional products to ensure customers have good insurance
  • Provides solutions and resolves issues for clients in a timely and effective manner
  • Prepare quotes and proposals for producers to give to clients and maintain client files
  • Quickly enter client information into agency management system
  • Gathers data for proposals and applications, reconciles and verifies policy information to ensure information is accurate on application
  • Work with clients to assist in claim problems process endorsements and proof of coverage, including certificates of insurance

Qualifications:
  • Education: High School or higher
  • Proficient data entry skills.
  • Must be organized and have good time management skills
  • Must be proficient in Word, Excel, Adobe, Outlook, and also can quickly learn new programs
  • Must be detail oriented with a strong attention to detail
  • Excellent verbal and written communication skills required
  • Must be able to work in a fast-paced environment and be a self-starter

Benefits:
  • Company Paid Life Insurance
  • Dental and Vision Plans
  • 401(k) with company match.
  • Monthly, Quarterly and Annual Bonses
  • An awesome team of professionals!

The Raymond Love Agency is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws. 
Qualifications
  • Ability to work independently to plan, set priorities and organize work
  • Demonstrated sales and customer service experience
  • Excellent oral and written communication skills
  • Demonstrated analytical skills
  • Experience with PC software applications (Microsoft Office Suites, Internet Explorer, etc.)
  • Experience using a wide range of digital devices such as smartphones, tablets, and laptop computers
  • Experience with social media platforms, including, but not limited to Facebook, Twitter, Pinterest, YouTube, Instagram, Google+, LinkedIn, etc.
  • Ideally has their Property and Casualty license. Must acquire within 2 weeks of job offer, we pay to train and take exam.

What American Family Insurance employees say

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