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Entry Level Insurance Customer Service Representative Jobs in Sheboygan, WI

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Entry Level Insurance Customer Service Representative information

See Sheboygan, WI salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level insurance customer service representative in Sheboygan, WI is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Sheboygan, WI? For Entry Level Insurance Customer Service Representative jobs in Sheboygan, WI, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Sheboygan, WI look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Sheboygan, WI are:
What cities near Sheboygan, WI are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Sheboygan, WI with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Sheboygan, WI as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,964 per year, or $18.7 per hour.

Contact Center - Member Service Representative

Kohler Credit Union

Manitowoc, WI • On-site

$19.15 - $21.40/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Kohler Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Launch a Meaningful Career in Customer Service & Financial Services

Are you passionate about helping people and providing exceptional customer service? Kohler Credit Union is hiring a Full-Time Member Service Representative to join our Contact Center team. This entry-level opportunity is ideal for individuals looking to grow a career in financial services, member support, and customer care.

With a starting wage of $19.15 - $21.40 per hour, no previous banking or credit union experience is required. We provide comprehensive training, ongoing support, and professional development opportunities to help you build the skills needed for success while making a meaningful impact on our members' financial journeys. In addition to competitive pay, Kohler Credit Union offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, tuition assistance, and opportunities for career growth and advancement.

Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin. Attendance on-site is required for the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement.

What You'll Do

As a Member Service Representative, you will serve as a trusted resource for our members by providing personalized support, answering questions, and helping them find solutions that meet their financial needs. In this contact center role, you will connect with members through multiple communication channels while creating positive experiences and building lasting relationships.

Responsibilities include:

  • Provide exceptional member service through phone calls, chat, email, and secure messaging
  • Assist members with account questions, account maintenance, and service requests
  • Resolve concerns by providing accurate information and timely solutions
  • Support debit card services, account updates, mobile deposit verification, and other banking needs
  • Educate members on financial products, services, and digital banking tools
  • Identify opportunities to recommend solutions that align with members' financial goals
  • Maintain accuracy while following banking regulations, security procedures, and compliance requirements
  • Collaborate with teammates to meet service expectations and member satisfaction goals
  • Participate in ongoing training and professional development opportunities
  • Create positive interactions that strengthen long-term member relationships

What We're Looking For

  • High school diploma or equivalent
  • Previous customer service, contact center, retail, hospitality, or sales experience preferred
  • Strong verbal and written communication skills
  • Ability to multitask while navigating multiple systems and resources
  • Excellent problem-solving skills with a focus on customer relationships
  • Strong attention to detail and commitment to accuracy
  • Ability to follow security, compliance, and regulatory guidelines

Schedule

This position is scheduled Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 6:00 PM. Team members also participate in a rotating Saturday schedule from 9:00 AM to 12:00 PM.

Start Your Career with Kohler Credit Union

If you're searching for an entry-level customer service career, contact center position, member service representative role, or financial services opportunity, Kohler Credit Union provides the training, resources, and support to help you succeed.

Join our team and build a rewarding career where you can make a difference every day by helping members achieve their financial goals while growing your own professional future.

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.

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