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Entry Level Insurance Customer Service Representative Jobs in Riverside, CA

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FARMERS INSURANCE CSR ($12/Hour)

Tustin, CA

$12/hr

We are a Farmers Insurance Agency looking for an excellent new Customer Service Rep to help keep all our existing clients happy. If you are ready to join this exciting team that is growing rapidly ...

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Entry Level Insurance Customer Service Representative information

See Riverside, CA salary details

$10

$19

$28

How much do entry level insurance customer service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for entry level insurance customer service representative in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Riverside, CA? For Entry Level Insurance Customer Service Representative jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Riverside, CA look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Riverside, CA with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you

Insurance Customer Service Representative

ALLSTATE: Sandoval Insurance & Financial Services Inc.

Walnut, CA • On-site

$40K - $100K/yr

Full-time

Retirement

Posted 4 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Opportunity for advancement

Customer Service Representative (CSR) Insurance
Supreme Insurance Agency | Allstate | Southern California

This is not a call-center CSR role.
This is a career opportunity with growth, bonuses, and commission potential.
Supreme Insurance Agency is one of the most successful Allstate agencies in Southern California, and we are expanding our service team. Were looking for a detail-oriented, customer-focused Customer Service Representative who takes pride in helping clients, retaining business, and earning more by doing great work.
Why This Role Is Different
Most customer service roles are hourly with no upside.
At Supreme Insurance Agency, your performance is rewarded.
Competitive hourly or salary pay
Monthly & quarterly retention bonuses
High commission on policies you write yourself
Supportive, professional, team-first culture
Stable book of businessnot constant chaos
Clear path to growth and increased responsibility

If you care about customers and like being rewarded for doing things right, youll thrive here.
What Youll Do
  • Service existing Allstate clients (policy changes, billing, coverage questions)
  • Build strong relationships that drive retention and referrals

  • Identify coverage gaps and write additional policies when appropriate
  • Assist with renewals, endorsements, and account reviews
  • Maintain accurate documentation and compliance standards
  • Deliver a high level of professionalism and care on every interaction
Who Were Looking For
  • Property & Casualty license preferred (or willingness to obtain quickly)
  • Prior insurance or customer service experience strongly preferred
  • Strong communication and organizational skills
  • Detail-oriented, reliable, and team-focused
  • Comfortable identifying sales opportunities without pressure tactics

  • Someone who values consistency, integrity, and growth
Compensation & Benefits
Competitive pay
Monthly & quarterly retention bonuses
High commission on policies you personally write
Performance incentives and advancement opportunities
Training, support, and long-term career development
About Supreme Insurance Agency
Supreme Insurance Agency is a high-performing Allstate agency built on service, accountability, and results. We believe exceptional customer service is the foundation of long-term successand we invest in people who take that responsibility seriously.
Ready to Apply?
Apply through Indeed and take the next step in building a meaningful insurance career.
Supreme Insurance Agency
Exceptional service. Real opportunity. Long-term growth.