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Entry Level Insurance Customer Service Representative Jobs in Edison, NJ

Mr. Rooter

Customer Service Representative

Freehold, NJ · On-site

$16 - $18/hr

Health, dental, and vision insurance * Modern office technology and software * Supportive ... from entry-level positions to leadership and management roles. If you are ready to join a ...

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Entry Level Insurance Customer Service Representative information

See Edison, NJ salary details

$10

$19

$27

How much do entry level insurance customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level insurance customer service representative in Edison, NJ is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Insurance Customer Service Representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is an entry level insurance representative?

An entry level insurance customer service representative is a role that involves assisting clients with insurance policies, answering questions, processing claims, and providing information about coverage options. The position typically requires good communication skills, basic knowledge of insurance products, and may involve using customer management software; it often serves as a starting point for a career in insurance sales or claims processing.

Is entry level insurance sales hard?

Entry level insurance customer service representative roles typically involve learning insurance policies, customer communication, and using CRM tools. While some sales skills can be helpful, the position generally emphasizes customer support and administrative tasks, making it less sales-focused and more accessible for beginners.

How to become an insurance customer service representative?

To become an insurance customer service representative, candidates typically need a high school diploma or equivalent. Relevant skills include communication, problem-solving, and familiarity with insurance policies, often supported by on-the-job training or certification programs. Some employers may prefer candidates with customer service experience or knowledge of insurance software tools.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

Why do so many insurance agents quit?

Insurance agents often quit due to high competition, inconsistent income, and the pressure to meet sales targets. The job requires strong communication skills, persistence, and the ability to handle rejection, which can lead to burnout and turnover.

What does an Entry Level Insurance Customer Service Representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an Entry Level Insurance Customer Service Representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Edison, NJ? For Entry Level Insurance Customer Service Representative jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Edison, NJ look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Entry Level Insurance Customer Service Representative jobs? Cities near Edison, NJ with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Edison, NJ as of July 2026, with employment types broken down into 79% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $40,476 per year, or $19.5 per hour.

Insurance Customer Service Rep

State Farm Insurance - John Costa Agency

Kearny, NJ • On-site

$40K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

At John Costa State Farm, insurance is about building trust, providing guidance, and helping people protect their families. With 18 years of experience as a State Farm Agent, John Costa has built a reputation for exceptional service, integrity, and long-term client relationships. As a Chairman Circle Agent, consistent Ambassador Travel Qualifier, and multiple-time Presidents Club qualifier, John has earned recognition for both production and customer-focused excellence. Our agency is built on accountability and a commitment to delivering outstanding client experiences. We foster a supportive, team-oriented environment where employees receive the coaching, training, and resources needed to grow and succeed.

We're seeking an Insurance Customer Service Representative to join our agency and play a key role in delivering exceptional support to our clients. In this position, you'll assist customers with policy servicing, billing questions, claims support, and account updates while helping maintain the high service standards our agency is known for.

  • Base salary of $40,000-$65,000 based on experience,
  • Paid time off
  • Health, dental, and vision insurance
  • 401k plan
  • Clear path for career advancement

If you're passionate about helping people, enjoy problem-solving, and want to build a long-term career with a respected agency, apply today!


Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Licensing Assistance

Holidays Off

401k Plan

Professional Development

Office Snacks and Coffee

Personal Workspace

Flexibility with Work Location (Home Optional)


Responsibilities
  • Answer inbound calls and respond to customer inquiries regarding policies, billing, claims, and service requests
  • Assist clients with policy changes, endorsements, account updates, and payment arrangements
  • Maintain accurate customer records and documentation within agency systems
  • Resolve customer concerns professionally and escalate complex issues when necessary
  • Provide clear guidance and support throughout the customer experience
  • Deliver exceptional customer service while building long-term client relationships

Requirements
  • Strong customer service skills and professional phone presence
  • Excellent verbal and written communication abilities
  • Strong attention to detail and accuracy when handling customer information
  • Problem-solving skills and ability to navigate customer concerns effectively
  • Comfortable using CRM systems, email, and other technology platforms
  • Strong organizational and time management skills
  • Bilingual skills are a major plus