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Entry Level Insurance Customer Service Representative Jobs in Illinois

CareVet

CSR

Lincoln, IL

$15 - $17.50/hr

Customer Service Representative (CSR) - VeterinaryLocation: Lincoln, IL 62656Position Overview We ... Process payments, handle billing, and manage insurance claims as needed. * Coordinate communication ...

The Animal Hospital

CSR

Lincoln, IL · On-site

$15 - $17.50/hr

Customer Service Representative (CSR) - Veterinary Location: Lincoln, IL 62656 Position Overview We ... Process payments, handle billing, and manage insurance claims as needed. * Coordinate communication ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Illinois

Entry Level Insurance Customer Service Representative information

See Illinois salary details

$9

$18

$26

How much do entry level insurance customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level insurance customer service representative in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Illinois?

For Entry Level Insurance Customer Service Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Illinois look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Illinois are:

What cities in Illinois are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities in Illinois with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,886 per year, or $18.2 per hour.

Customer Service Represenative

Inteplast Group, Ltd

Waukegan, IL • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

TITLE: Customer Service Representative
POSITION OBJECTIVE: Responsible for interacting with customers, warehouse, brokers and sales staff regarding orders and deliveries.
QUALIFICATIONS:
  • A High School Diploma.
  • Legal eligibility to work in the US.
  • Ability to speak, read, and write in English.
  • Knowledge of principles and processes for providing customer service.
  • Microsoft Office
  • Entry level customer service experience.
  • Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary such as overtime and weekends.
  • Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:
  • Work with Customer Service Pool.
  • Enter Customer purchase orders.
  • Keep records of customer interactions, inquiries and complaints.
  • Liaison for customer orders between all departments.
  • Perform other duties as assigned.

BENEFITS:
  • Clean work environment
  • PTO after 90 days
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company paid short term and LTD
  • Company paid life insurance
  • Voluntary life insurance
  • 401k with match

Inteplast Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at applicantaccommodation@inteplast.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.

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