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Entry Level Insurance Customer Service Representative Jobs in Illinois

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level insurance customer service representative in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Illinois?

For Entry Level Insurance Customer Service Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Illinois look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Illinois are:

What cities in Illinois are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities in Illinois with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,886 per year, or $18.2 per hour.

Experienced Bi-lingual (Spanish) Insurance Customer Service Representative

Leticia Herrera Agency/American Family Insurance

Addison, IL • On-site

$45K - $55K/yr

Full-time

Dental, Vision, Life, PTO

Re-posted yesterday

Job description

Welcome to the Leticia Herrera Agency, a proud part of the American Family Insurance family located in the heart of Addison, Illinois. We believe that insurance is more than just a piece of paper; it is about providing peace of mind to the families and businesses in our community. Our office is a warm, collaborative environment where every individual is treated like part of the family. We are currently looking for a talented, bi-lingual professional who takes pride in helping others and is ready to make a genuine impact. In this role, you will be the bridge between our agency and the Spanish-speaking community, ensuring that everyone who walks through our doors or calls our office feels understood, supported, and valued. You won't just be processing paperwork here; you will be building lasting relationships and helping your neighbors navigate the moments that matter most. If you are someone who leads with empathy, thrives on clear communication, and wants to grow your career within a supportive local agency, we would be thrilled to meet you and explore how we can work together to protect our community.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Life Insurance

Career Growth Opportunities


Responsibilities

Serve as the primary point of contact for our Spanish and English-speaking policyholders, providing clear and helpful guidance.

Manage policy changes, billing inquiries, and coverage updates with high accuracy.

Explain complex insurance terms in plain language to ensure clients feel confident about their protection.

Collaborate with the agency team to address client issues quickly and maintain high levels of satisfaction.

Proactively review accounts to ensure our clients have the coverage that fits their current life circumstances.

Maintain organized records and handle sensitive client information with complete integrity.


Requirements

Fluent verbal and written proficiency in both English and Spanish.

Active Illinois Property and Casualty insurance license or willing to obtain.

Experience in an insurance office or a professional customer support role.

Knowledge of insurance policy structures and common coverage types.

Familiarity with agency management software and standard office systems.

Excellent attention to detail and ability to document client interactions accurately.