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Entry Level Insurance Customer Service Representative Jobs in Illinois

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Entry Level Insurance Customer Service Representative information

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How much do entry level insurance customer service representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for entry level insurance customer service representative in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Entry-level roles often provide on-the-job training, making prior experience less critical, but demonstrating a willingness to learn and a professional attitude can improve your chances of securing the position.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.

What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Illinois?

For Entry Level Insurance Customer Service Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Illinois look for?

The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Illinois are:

What cities in Illinois are hiring for Entry Level Insurance Customer Service Representative jobs?

Cities in Illinois with the most Entry Level Insurance Customer Service Representative job openings:

Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,886 per year, or $18.2 per hour.

Insurance Customer Service Rep

Natasha Stearns: Country Financial

Marion, IL • On-site

$17 - $20/hr

Full-time

Retirement, PTO

Re-posted 15 days ago

Job description

At Natasha Stearns: COUNTRY Financial, we’ve built a reputation for outstanding service, long-lasting client relationships, and a team culture that feels like family. We pride ourselves on being solution-driven, people-first, and committed to treating every customer and employee with the respect and care they deserve. This is an excellent opportunity to join a collaborative team where hands-on training and career development will help you grow both personally and professionally.

We are seeking a full-timeInsurance Client Services Specialistto join our high-performing and tight-knit team. In this in-office role, you will play a key part in supporting our clients and ensuring a smooth, personalized experience with every interaction.

  • Hourly pay: $17–$20 based on experience with room to grow!
  • 40 hours per week
  • 401(k) with company match
  • Paid time off (PTO)
  • Supportive, flexible work environment
  • Hands-on training and career development

If you’re ready to take the next step in your career and join a team that puts people first, apply today!

Responsibilities
  • Deliver outstanding customer service by phone, email, and in person
  • Schedule appointments and assist with client follow-ups
  • Update policy information, answer billing questions, and submit claims
  • Process policy changes accurately and efficiently
  • Maintain organized client records and office presentation
  • Support a positive and productive office atmosphere
Requirements
  • Prior customer service experience preferred
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational abilities
  • Comfortable learning insurance products and client management tools
  • No license needed to start!
  • We are looking for someone wanting a long-term CAREER with us!
Benefits
Paid Time Off (PTO)###Mon-Fri Schedule###Career Growth Opportunities###Evenings Off###Weekends Off