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Entry Level Insurance Customer Service Representative Jobs in Florida

Webb Insurance Group

Be Seen First

Personal Lines Insurance CSR

Tampa, FL · On-site

$56K - $68K/yr

Position Overview: We're seeking a personable, detail-oriented insurance professional to join our team as a Personal Lines Insurance Advisor / Customer Service Representative. In this role, you will ...

PRIME PLUMBING INC

Customer Service Rep

Umatilla, FL · On-site

$15 - $18/hr

Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision insurance Customer Service Rep (CSR) Salary From $15-$18/hr Job Type Full-time A Local Plumbing ...

Webb Insurance Group

Be Seen First

Personal Lines Insurance CSR

Tampa, FL · On-site

$56K - $68K/yr

Position Overview: We're seeking a personable, detail-oriented insurance professional to join our team as a Personal Lines Insurance Advisor / Customer Service Representative. In this role, you will ...

Webb Insurance Group

Be Seen First

Personal Lines Insurance CSR

Hudson, FL · On-site

$52K - $68K/yr

Position Overview: We're seeking a personable, detail-oriented insurance professional to join our team as a Personal Lines Insurance Advisor / Customer Service Representative. In this role, you will ...

Webb Insurance Group

Be Seen First

Personal Lines Insurance CSR

Hudson, FL · On-site

$52K - $68K/yr

Position Overview: We're seeking a personable, detail-oriented insurance professional to join our team as a Personal Lines Insurance Advisor / Customer Service Representative. In this role, you will ...

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All JobsInsurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative JobsEntry Level Insurance Customer Service Representative Jobs in Florida

Entry Level Insurance Customer Service Representative information

What are the key skills and qualifications needed to thrive as an entry level insurance customer service representative, and why are they important?

To thrive as an Entry Level Insurance Customer Service Representative, you need strong communication skills, basic knowledge of insurance products, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and problem-solving abilities help representatives build rapport and effectively resolve customer issues. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting business retention in a competitive industry.

What is the difference between Entry Level Insurance Customer Service Representative vs Insurance Sales Agent?

AspectEntry Level Insurance Customer Service RepresentativeInsurance Sales Agent
Required CredentialsHigh school diploma; licensing varies by stateHigh school diploma; licensing required for selling insurance
Work EnvironmentCustomer service centers, insurance officesField, office, or remote sales settings
Employer & Industry UsageInsurance companies, agencies, customer support rolesInsurance agencies, independent agents, brokerages
Common Search & Comparison IntentUnderstanding entry-level support roles in insuranceExploring sales opportunities and roles in insurance

Entry Level Insurance Customer Service Representatives focus on assisting clients, processing claims, and providing support within insurance companies. In contrast, Insurance Sales Agents primarily focus on selling policies and generating new business. Both roles require licensing and are essential in the insurance industry, but they serve different functions and career paths.

How to get a job in insurance with no experience?

To become an entry-level insurance customer service representative with no experience, focus on developing strong communication and customer service skills, and consider obtaining relevant certifications such as the Property and Casualty license. Many employers offer on-the-job training, so highlighting your willingness to learn and any related skills can improve your chances. Applying through company websites or job boards and networking can also help you find opportunities suitable for beginners.

What does an entry level insurance customer service representative do?

An Entry Level Insurance Customer Service Representative assists customers with their insurance policies by answering questions, processing claims, updating account information, and providing general support. They often handle phone calls, emails, or online chats to resolve customer concerns and ensure satisfaction. This role requires strong communication skills, attention to detail, and the ability to quickly learn company policies and insurance terminology. Representatives may also help customers understand their coverage options and guide them through policy changes.

What does a typical workday look like for an entry level insurance customer service representative?

A typical day for an Entry Level Insurance Customer Service Representative involves responding to customer inquiries via phone, email, or chat, assisting clients with policy information, and processing routine transactions like payments or policy updates. You'll work closely with team members and supervisors to resolve customer issues, and may collaborate with agents or underwriters on more complex cases. Regular tasks also include documenting interactions in customer management systems and staying updated on policy changes to provide accurate information. The role often requires multitasking and maintaining a positive, professional attitude, especially during high-volume periods.
What are the most commonly searched types of Insurance Customer Service Representative jobs in Florida? The most popular types of Insurance Customer Service Representative jobs in Florida are:
What are popular job titles related to Entry Level Insurance Customer Service Representative jobs in Florida? For Entry Level Insurance Customer Service Representative jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Entry Level Insurance Customer Service Representative jobs in Florida look for? The top searched job categories for Entry Level Insurance Customer Service Representative jobs in Florida are:
What cities in Florida are hiring for Entry Level Insurance Customer Service Representative jobs? Cities in Florida with the most Entry Level Insurance Customer Service Representative job openings:
Entry Level Insurance Customer Service Representative jobs near you
Infographic showing various Entry Level Insurance Customer Service Representative job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Insurance Customer Service

JMAS Insurance Agency

New Port Richey, FL • On-site

$35K - $50K/yr

Full-time

PTO

Posted 6 days ago

Job description

Welcome to JMAS Insurance Agency, where we believe that insurance is really about people helping people. Located right here in the heart of New Port Richey, we have built a reputation based on trust, kindness, and being there for our neighbors when they need us most. We are looking for a dedicated Customer Service Representative to join our local office family. This isn't just about shuffling paperwork; it is about providing peace of mind to the families and businesses in our community. When you walk through our doors, you will find a bright, welcoming environment where your voice is heard and your expertise is genuinely valued. You will spend your days building rapport with our clients, helping them navigate the complexities of their policies, and ensuring they feel supported every step of the way. We take pride in our work and we are looking for someone who shares our passion for service and our desire to make a positive impact in our little corner of Florida. If you are looking for a place where you can grow, laugh, and do meaningful work alongside a supportive team, we truly hope you will reach out to us.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Paid Time Holidays

One on one Training

Competitive commission and bonus structure


Responsibilities

Serve as the primary point of contact for our policyholders, addressing their coverage questions with care and clarity.

Assist clients with policy changes, payments, and document requests throughout their policy term.

Manage incoming renewals by reviewing coverage and reaching out to clients to ensure they are fully protected.

Coordinate with our sales team to resolve any service-related issues that arise for our active accounts.

Maintain accurate and up-to-date client records within our database to ensure seamless service for every interaction.

Contribute to a supportive office culture by sharing insights and helping your colleagues solve tricky coverage problems.


Requirements

Active Florida 4-40 or 2-20 insurance license.

Three or more years of experience in an insurance agency setting.

Familiarity with agency management systems and carrier portals.

Clear and empathetic communication style for phone and email interactions.

Strong organizational habits for managing policy renewals and documentation.

Understanding of personal lines insurance products.