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Entry Level Helpdesk Jobs in Silver Spring, MD (NOW HIRING)

Dewberry

Entry Level Site/Civil Engineer

Lanham, MD · On-site

$80K - $83K/yr

... to help our clients solve their most challenging problems. Typical projects involve site/civil ... Our entry-level program comes together on a regular basis for professional development events and ...

Dewberry

Entry Level Site/Civil Engineer

Fairfax, VA · On-site

... to help our clients solve their most challenging problems. Typical projects involve site/civil ... Our entry-level program comes together on a regular basis for professional development events and ...

Dewberry

Entry Level Site/Civil Engineer

Lanham, MD · On-site

$80K - $83K/yr

... to help our clients solve their most challenging problems. Typical projects involve site/civil ... Our entry-level program comes together on a regular basis for professional development events and ...

Dewberry

Entry Level Transportation Engineer

Baltimore, MD · On-site

$80K - $82K/yr

... to help our clients solve their most challenging problems. The individual will work as part of a ... Our entry-level program comes together on a regular basis for professional development events and ...

Globe Life

Be Seen First

Entry Level Insurance Sales Representative - Remote

Arlington, VA · Remote

$60K - $80K/yr

Entry Level Insurance Sales Representative - Remote Work From Home | USA & Canada | Flexible ... Help individuals and families better understand their insurance options What Your Day Could Look ...

Home Genius Exteriors

Entry Level Sales

Leesburg, VA · On-site

$65K - $90K/yr

Many of our leaders started in entry-level roles and now earn six figures. • Fun and Engaging ... Access to the latest technology that will help you reach your earnings goals faster and more ...

Home Genius Exteriors

Entry Level Sales

Arlington, VA · On-site

$65K - $90K/yr

Many of our leaders started in entry-level roles and now earn six figures. Fun and Engaging Team ... Access to the latest technology that will help you reach your earnings goals faster and more ...

Home Genius Exteriors

Entry Level Sales

Springfield, VA · On-site

$65K - $90K/yr

Many of our leaders started in entry-level roles and now earn six figures. Fun and Engaging Team ... Access to the latest technology that will help you reach your earnings goals faster and more ...

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Entry Level Helpdesk information

See Silver Spring, MD salary details

$13

$23

$35

How much do entry level helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for entry level helpdesk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
What are the most commonly searched types of Helpdesk jobs in Silver Spring, MD? The most popular types of Helpdesk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Entry Level Helpdesk jobs? Cities near Silver Spring, MD with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Silver Spring, MD as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,780 per year, or $23.9 per hour.
Entry Level Site/Civil Engineer

Entry Level Site/Civil Engineer

Dewberry

Lanham, MD • On-site

$80K - $83K/yr

Full-time

Posted 7 days ago

Dewberry rating

8.0

Company rating: 8.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Job Description
Dewberry is currently seeking an Entry Level Site/Civil Engineer to join our Site/Civil department in our Lanham, MD office, to work on a variety of projects for clients within the commercial and government sector. This is an excellent career opportunity for an enthusiastic and talented individual to join a team of outstanding professionals, and the opportunity to apply the latest technology to help our clients solve their most challenging problems. Typical projects involve site/civil design for residential, commercial and industrial site development, and capital improvement projects.
Dewberry is a leading, market-facing professional services firm with more than 60 locations and 2,500 professionals nationwide. What sets us apart from our competitors is our people. At Dewberry, we seek out exceptional talent and strive to deliver the highest quality of services to our clients. Whether you're an experienced professional or a new graduate, you'll have the chance to collaborate with the best and brightest and work on innovative and complex projects at the forefront of the industry. Our commitment to excellence stems from our personal integrity and from other defining attributes, which we call "Dewberry at Work," that have inspired our employees to be successful for more than a half-century.
Responsibilities
  • Site/civil development including grading design, roadway design, storm water management systems design, and erosion and sediment control design.
  • Preparation of all associated calculations, reports and spreadsheets.
  • Working on design teams in all aspects of a given project to develop detailed design documents for construction plans.
  • May also conduct code research, write specifications, and obtain permitting.

Required Skills & Required Experience
  • B.S. in Civil Engineering required or related degree.
  • 0-2 years of relevant experience.
  • Previous internship experience preferred.
  • EIT is strongly preferred.
  • Experience with AutoCAD and Microsoft office is required.
  • Must have excellent written and verbal communication skills.
  • Ability to work in a team environment.

Don't meet every single requirement? At Dewberry we are dedicated to building a diverse and inclusive workplace for our employee's. So if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.
The projected range for this position is $80,500 - $83,000 annually. Depending upon other factors, i.e., skills, experience, location, market conditions, the range may vary slightly.
*At this time, Dewberry will not sponsor a new applicant for work authorization.
*Dewberry is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.
*Only recipients of an offer of employment from Dewberry, will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry's background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.
Notice to Third Party Recruiters: Dewberry only compensates job placement recruiters that have a valid Dewberry-approved written agreement in place for recruiting services. Dewberry does not compensate third party recruiters for unsolicited job placement candidate information.
Program Information
Entry-Level Class Program
As an entry-level hire, you'll be part of a class of peers with 0-1 year of professional experience. Our entry-level program comes together on a regular basis for professional development events and team building activities led by an advisory team to:
  • Form lasting connections with peers in your class.
  • Gain a better understanding of career growth and meaningful opportunities to align with your professional goals.
  • Expand your knowledge of Dewberry and what we do.

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