ZipRecruiter

Log In

2

Entry Level Helpdesk Jobs in Silver Spring, MD (NOW HIRING)

Pohanka Lexus

Entry-Level Technician

Chantilly, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for Entry Level certified technicians to join our team. We provide an excellent ... We are interested in helping your career and adding to your resume. Join our team and develop your ...

Pohanka Lexus

Entry-Level Technician

Chantilly, VA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for Entry Level certified technicians to join our team. We provide an excellent ... We are interested in helping your career and adding to your resume. Join our team and develop your ...

Pohanka Lexus

Entry-Level Technician

Chantilly, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for Entry Level certified technicians to join our team. We provide an excellent ... We are interested in helping your career and adding to your resume. Join our team and develop your ...

Pohanka Lexus

Entry-Level Technician

Chantilly, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for Entry Level certified technicians to join our team. We provide an excellent ... We are interested in helping your career and adding to your resume. Join our team and develop your ...

Hoodguyz

Entry Level Technician

Baltimore, MD

$600/wk

  • Medical

  • Retirement

Position: Entry Level Technician I Location: Baltimore, MD Company : HoodGuyz Overview: As a ... Become a part of our team and help us ensure the safety and compliance of commercial kitchens!

Fisher Organization

Entry-Level Remote Sales

Towson, MD · On-site

Join a Purpose-Driven Team Making a Real Impact - Entry-Level Leadership Career Opportunity About ... Natural leadership ability and a desire to help others succeed Great communication and people ...

Fisher Organization

Entry-Level Remote Sales

Largo, MD · On-site

Join a Purpose-Driven Team Making a Real Impact - Entry-Level Leadership Career Opportunity About ... Natural leadership ability and a desire to help others succeed Great communication and people ...

Fisher Organization

Entry-Level Remote Sales

Bowie, MD · On-site

Join a Purpose-Driven Team Making a Real Impact - Entry-Level Leadership Career Opportunity About ... Natural leadership ability and a desire to help others succeed Great communication and people ...

Ally Behavior Centers

Entry-Level Recruiter

Mclean, VA

$36K - $48K/yr

Our mission is to deliver the highest quality therapy to help our early learners reach their ... We are looking for an Entry-Level Recruiter who can support a variety of needs within the company ...

Ally Behavior Centers

Entry-Level Recruiter

Mclean, VA · On-site

$36K - $48K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to deliver the highest quality therapy to help our early learners reach their ... We are looking for an Entry-Level Recruiter who can support a variety of needs within the company ...

Agon Inc

Be Seen First

Sales Representative Entry Level

Washington, DC · On-site

$3.5K - $5.0K/mo

This is an excellent entry-level opportunity for individuals who enjoy working directly with customers, building lasting relationships, and helping people find the right wireless and mobile solutions ...

Agon Inc

Be Seen First

Sales Representative Entry Level

Washington, DC · On-site

$3.5K - $5.0K/mo

This is an excellent entry-level opportunity for individuals who enjoy working directly with customers, building lasting relationships, and helping people find the right wireless and mobile solutions ...

Dewberry

Entry Level Site/Civil Engineer

Fairfax, VA · On-site

$82K - $85K/yr

... to help our clients solve their most challenging problems. Typical projects involve site/civil ... Our entry-level program comes together on a regular basis for professional development events and ...

Dewberry

Entry Level Site/Civil Engineer

Fairfax, VA

$82K - $85K/yr

... to help our clients solve their most challenging problems. Typical projects involve site/civil ... Our entry-level program comes together on a regular basis for professional development events and ...

previous pagenext page

Showing results 21-40

All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Silver Spring, MD

Entry Level Helpdesk information

See Silver Spring, MD salary details

$13

$23

$35

How much do entry level helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level helpdesk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Silver Spring, MD?

The most popular types of Helpdesk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Entry Level Helpdesk jobs?

Cities near Silver Spring, MD with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Entry-Level Technician

Pohanka Lexus

Chantilly, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

What We’re Looking For

Pohanka Lexus looking for Entry Level Certified Technicians to join our team. If you are looking for the right environment to lean and grow your career, see what we have to offer. We are looking for Entry Level certified technicians to join our team. We provide an excellent working environment and temperature-controlled shop.

Why Work Here?

  • Time Magazine National Quality Dealer Award Winner
  • The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation
  • Distinguished Service Citation from the Automotive Hall of Fame

What We Offer

  • 401(K) Savings plan
  • Paid Holidays
  • Paid Vacation and Personal Days
  • Health, Dental and Vision insurance
  • Basic Life Insurance
  • Air-conditioned shop
  • State-of-the-art, brand new facility with 17 lifts
  • Shop equipped with the newest technology and equipment
  • Uniforms provided with individual lockers
  • Discounted Vehicle Purchases
  • Highly productive shop
  • Career advancement opportunities, promote from within
  • Great learning environment for Technicians looking to grow their career
  • ASE and state inspection certification reimbursement and all training expenses paid to further your career, including GM School
  • Continued education, manufacturer hands on and web based training
  • Clean and professional work environment
  • Relocation assistance available for qualified candidates
  • Paid Transportation of tools box

Responsibilities

  • Perform work specified on the repair order with efficiency and in accordance with dealership
  • Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
  • Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
  • Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs
  • Executing repairs under warranty to manufacturer specifications


Qualifications

  • No Experienced Required  
  • Certified General Motors Technician
  • ASE Certification required
  • Entry level qualifications, including Diagnostic, Electrical and Engine Repair
  • Must hold a high school diploma or equivalent
  • Excellent customer service skills
  • Basic Computer skills
  • Positive, friendly attitude, along with a customer service mentality
  • Enjoy working in a fast paced environment
  • Team player
  • Must have a valid driver’s license
  • Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential! 

Apply