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Entry Level Helpdesk Jobs in Frederick, MD (NOW HIRING)

SEE Inc

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Entry Level Safety Consultant

Keedysville, MD · On-site

$30K - $45K/yr

We currently have a opening for a entry level person. We are a small business looking for the right ... We work mainly in the Maryland Virginia DC area and help hundreds of companies and thousands of ...

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Entry Level Helpdesk information

See Frederick, MD salary details

$12

$23

$33

How much do entry level helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level helpdesk in Frederick, MD is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.82 per hour, depending on experience, location, and employer.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Frederick, MD?

The most popular types of Helpdesk jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Entry Level Helpdesk jobs?

Cities near Frederick, MD with the most Entry Level Helpdesk job openings:

Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Frederick, MD as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $47,878 per year, or $23 per hour.

Entry Level Safety Consultant

SEE Inc

Keedysville, MD • On-site

$30K - $45K/yr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

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Job description

Our Safety Consulting firm has been serving the Maryland, Virginia, DC area since 1992 . We currently have a opening for a entry level person. We are a small business looking for the right member to join our team.  We are looking for a self motivated individual who is looking to learn and grow in a career of Safety.  We work on a variety of sites mostly construction all around the Maryland Virginia DC area.  A applicant must be able to communicate effectively, be a dedicated individual with a solid mode of transportation. Must be able to pass drug screen as well as background checks.  Construction background is a major benefit.  Applicant must be able to use technology including a cell phone, Laptop and tablet.  Must be able to get from site to site and move around projects including several flights of stairs (Often no elevator) and uneven terrain.  We provide training and guidance until certain criteria are met for candidate to move up to be on their own.  Bilingual is a plus but not a requirement.  Opportunity for growth is available. 

Company Description

We are a small company which is dependant on the quality of all of its employees. We work hard to find the right fit for our team so that we can work together to be the best in our field. We work mainly in the Maryland Virginia DC area and help hundreds of companies and thousands of workers each year. We are looking for people who want a career and not just a job! We like to train our people and we put a lot of time into training and development of our consultants.