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Entry Level Helpdesk Jobs in Frederick, MD (NOW HIRING)

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Entry Level Technician

Dulles, VA · On-site

Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Frederick, MD

Entry Level Helpdesk information

See Frederick, MD salary details

$12

$23

$33

How much do entry level helpdesk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level helpdesk in Frederick, MD is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.82 per hour, depending on experience, location, and employer.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
What are the most commonly searched types of Helpdesk jobs in Frederick, MD? The most popular types of Helpdesk jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Entry Level Helpdesk jobs? Cities near Frederick, MD with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Frederick, MD as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,878 per year, or $23 per hour.

Entry Level Sales Representative

Rose Roofing and Restoration

Frederick, MD • On-site

$90K - $150K/yr

Full-time

Re-posted 5 days ago

Job description

Are you eager to break into sales but lack experience?Rose Roofing and Restoration is your launchpad to success. As a dynamic, family-owned and operated company experiencing explosive growth (from $2M to $15M in just two years!), we seek ambitious individuals ready to learn and grow with our award-winning sales team.
This is widely considered one of the best roofing sales opportunities available, monthly bonuses, a bi-annual 30% production bonus, and thousands of warm leads to help you connect with homeowners.
Top performers consistently earn six figures.
Elite Team Culture | Brotherhood & Mentorship
At Rose Roofing and Restoration, you're not just joining a company - you're stepping into a brotherhood of high performers committed to pushing each other to levels most people never reach.
Our culture is built around accountability, discipline, mentorship, and leadership development. We believe the strongest teams are built when driven individuals surround themselves with others who refuse to stay average.
Our goal isn't just to build great salespeople - it's to develop leaders who rise together.
Who We Are:
At Rose Roofing and Restoration, we're raising the roof on industry standards. As licensed Class A General Contractors, we've built our success on our ACE mentality: Accountability, Communication, and Excellence. We're not just fixing roofs - we're building careers and changing lives.
The Role:
As an Entry Level Sales Representative, you'll join our supportive team environment where you'll learn to:
  • Conduct strategic neighborhood canvassing with experienced team members
  • Perform professional roof inspections using cutting-edge technology
  • Guide homeowners through our streamlined insurance claims process
  • Convert qualified leads into satisfied customers
  • Build and maintain a robust pipeline of qualified leads through canvassing and follow-ups

Responsibilities include:
  • Neighborhood canvassing to connect with homeowners
  • Educating homeowners about roof and exterior damage
  • Guiding homeowners through the insurance claims process

Compensation
  • $2,000 Sign On Bonus (based on hit metrics)
  • Typical earnings $80,000-$200,000+
  • Paid Weekly (Every Friday)
  • Monthly performance bonuses
  • Bi-annual 30% production bonus
  • Trips, competitions, and incentives for top performers

RISE Leadership Program
RISE (Rose Initiation: Standards of Excellence) is our 12-week personal and professional growth program designed to develop not just top performers, but strong, grounded leaders. Inspired by the belief that true success starts from within, RISE challenges each participant to define their why, raise their standards, and push beyond comfort zones in every area of life. Through a structured mix of videos, written content, and real-world exercises, team members work toward meaningful personal goals while sharpening leadership skills and cultivating a growth mindset. Along the journey, participants earn rewards, and those who complete the program receive a $2,000 bonus at the finish line. At Rose, we believe money is a byproduct of purpose-not the purpose itself. RISE is for those ready to "set out into the deep," take ownership of their growth, and rise into the person they are meant to become.
Requirements
  • Reliable vehicle
  • Comfortable with neighborhood canvassing
  • Strong communication skills
  • Ability to be on your feet for extended periods
  • Availability Monday-Friday (11 AM to dusk) with high-earning weekends

No sales experience? No problem. We're looking for determination, grit, and a willingness to learn. Ready to commit to your future? Appointment times are limited so apply today.

Apply