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Entry Level Helpdesk Jobs in Decatur, IN (NOW HIRING)

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Technician

Fort Wayne, IN · On-site

ASAP * As an Electrical Helper / Electrician Assistant, you will be Assisting with running electrical cables in a data center facility * Work safely on lifts * Entry-level position -- no prior ...

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Entry Level Helpdesk information

See Decatur, IN salary details

$12

$22

$32

How much do entry level helpdesk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for entry level helpdesk in Decatur, IN is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
What cities near Decatur, IN are hiring for Entry Level Helpdesk jobs? Cities near Decatur, IN with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Decatur, IN as of July 2026, with employment types broken down into 1% Locum Tenens, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,460 per year, or $22.3 per hour.
Customer Service Representative | Entry-Level Logistics Coordinator

Customer Service Representative | Entry-Level Logistics Coordinator

Circle Logistics

Fort Wayne, IN • On-site

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Circle Logistics rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Company Description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

  • No Fail Service
  • Personalized Communication
  • Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.

Job Description

Customer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, IN

Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!

Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive

and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!

What We're Looking For:

We're looking for motivated, goal-oriented, self-starters who are:

  • Professionals who want to launch their career in a new industry
  • Detail-oriented and organized
  • Strong communicators - both written and verbal
  • Comfortable in a fast-paced, team-oriented environment
  • Ready to make an impact and grow a career

If you're someone with grit, determination, and a desire to win, you'll fit right in at Circle.

Overview:

As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

  • Enter new load orders into our proprietary web-based software
  • Initiate "check calls" to track and trace drivers on all pickups and deliveries
  • Communicate internally with drivers to ensure accurate documentation
  • Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
  • Maintain and collect proper paperwork for each shipment
  • Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues

No logistics experience? No problem! You'll receive hands-on training from day one and all the tools you need to grow.

Skills/Abilities:

  • 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
  • Must have strong attention to detail
  • Ability to prioritize, balance, and organize information while completing multiple tasks.
  • Above-average proficiency in Google Drive and Microsoft Suite
  • Excellent written and verbal communication skills
  • Excellent teamwork skills

Education and Experience:

  • High school diploma or equivalent required
  • Associate's degree preferred
  • Call center experience is a bonus

Benefits:

  • Full-time: 40 hours per week
  • Room for advancement in a fast-growing company that promotes from within
  • Paid holidays and paid time off
  • Health, vision, and dental insurance benefits
  • 401(k) Plan

Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!

Qualifications
  • High school diploma or equivalent required
  • Associate's degree preferred
  • Call center experience is a bonus
Additional Information

All your information will be kept confidential according to EEO guidelines.

What Circle Logistics employees say

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