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Entry Level Help Desk Jobs in Springfield, PA (NOW HIRING)

L'attitude

Sales Consultant

Collegeville, PA · On-site

$140K - $188K/yr

Latitude is hiring an Entry-Level Sales Consultant to join a fast-growing team helping homeowners ... This role is not about sitting behind a desk or waiting for promotions that never come. It's about ...

TEKsystems

Set Up Technician

Burlington, NJ · On-site

$16 - $18/hr

Entry-Level IT Support Technician (On-Site) Launch Your IT Career with a Leading Enterprise ... Providing friendly, professional customer support during desk-side visits * Troubleshooting basic ...

TEKsystems

Set Up Technician

Burlington, NJ · On-site

$16 - $18/hr

Entry-Level IT Support Technician (On-Site) Launch Your IT Career with a Leading Enterprise ... Providing friendly, professional customer support during desk-side visits * Troubleshooting basic ...

TEKsystems

Medical Assistant

Marlton, NJ · On-site

$20/hr

... desk,Insurance verification,Administrative support,Patient registration Additional Skills ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Medical Assistant

Marlton, NJ · On-site

$20/hr

... desk,Insurance verification,Administrative support,Patient registration Additional Skills ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Springfield, PA

Entry Level Help Desk information

See Springfield, PA salary details

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How much do entry level help desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for entry level help desk in Springfield, PA is $21.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $24.47 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What cities near Springfield, PA are hiring for Entry Level Help Desk jobs?

Cities near Springfield, PA with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Springfield, PA as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 71% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $45,426 per year, or $21.8 per hour.

Traffic Data Editor (Full or Part-Time)

Philadelphia, PA • On-site, Remote

TrafficCast
51 - 200 employees
Learn more about TrafficCastexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 9 hours ago

Job description

Company Description
TrafficCast, a division of Iteris (www.iteris.com), is a leading company in digital traffic information and service provision.
Based in Santa Ana, California, with satellite offices around the country, Iteris is a real-time traffic and mapping company providing innovative social and information-based mobile apps as well as software-as-a-service (SaaS) solutions to fortune 500 clients. Now covering over 880,000 miles of roadway, Iteris provides real-time and predictive road information derived from GPS tracking data, public sensors and reports of accidents, road works and weather. For the more granular data required by public agencies for planning and operations, Iteris BlueToad is an advanced wireless device that directly computes travel times and vehicle behaviors from the detection of Bluetooth signals emanating from passing vehicles. Together these services provide navigation information for millions of drivers on a daily basis.
Job Description
Iteris, a leader in transportation data provision, is seeking a TOC Operator/Controller to support our 24-hour Traffic Operations Center. Using cutting-edge technology, you'll be monitoring traffic incidents across North America. You should be a reliable, motivated person with basic knowledge of Microsoft Windows, Office, and online mapping applications. You should also be able to work well under pressure in order to curate traffic incidents quickly and efficiently. Prior experience in traffic, mapping, or dispatch is helpful but not required. This position is currently remote but may eventually report to an office in the greater Philadelphia area. Local candidates (within 50 miles of Philadelphia) only.
We are currently hiring for all shifts, with flexible schedules that can start as early as 5:30am and end as late as 9:30pm, weekdays and weekends. Because we monitor real-time traffic, our shifts tend to be non-traditional, so if you're flexible and aren't looking for a typical 9-to-5, this job may be right for you. This entry-level position could be full-time (40 hours per week) or part-time (15-30 hours per week), depending on the candidate. A strong candidate will be local to the Greater Philadelphia area and have experience with data entry and reading maps. Candidates from all backgrounds are encouraged to apply.
Position is currently remote, but may eventually report to an office in the Greater Philadelphia area.
Qualifications
Desired Skills:
Strong computer skills
Proficient use with Microsoft Windows and Office
Proficient use of Google Chrome web browser and Google Maps
Strong communication skills, verbally and written
Multitasking and attention to detail
Flexible schedule, ability to work nights and weekends
Education and/or Experience
High School Diploma or equivalent
Prior help desk experience is preferred
Experience with written Spanish or French a plus but not required
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation Competitive compensation and benefits commensurate with experience. This is a part-time hourly position. Benefits for full-time employees include participation in the Company's retirement plan, bonus, medical, dental, lift, LTD/STD, paid vacations/sick day/holidays, and great advancement opportunities. TrafficCast International is an equal opportunity employer.
Please see more info at: https://us232.dayforcehcm.com/CandidatePortal/en-US/iteris/Posting/View/1765

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