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Entry Level Help Desk Jobs in Lockport, IL (NOW HIRING)

Hollywood Casino Aurora

SPA CONCIERGE

Aurora, IL · On-site

$17/hr

You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping ... The front desk is more than a point of entry-it is the threshold to restoration. Summary We're ...

Hollywood Casino Aurora

SPA CONCIERGE

Aurora, IL · On-site

$17/hr

You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping ... The front desk is more than a point of entry-it is the threshold to restoration. Summary We're ...

Phaidon International

Recruitment Consultant

Chicago, IL · On-site

$45K/yr

Experienced Sales Consultant | Entry Level - Summer Start Location: Chicago, IL- Loop Compensation ... You've built a desk. You've got the track record, the relationships, and resilience to back it up.

Franklin Properties Inc

Be Seen First

Front Office Administrative Assistant

Addison, IL · On-site

$18 - $22/hr

This is an entry-level position with opportunities for long-term career growth. If you enjoy ... Help create marketing content that promotes our company, properties, and construction projects.

Franklin Properties Inc

Be Seen First

Front Office Administrative Assistant

Addison, IL · On-site

$18 - $22/hr

This is an entry-level position with opportunities for long-term career growth. If you enjoy ... Help create marketing content that promotes our company, properties, and construction projects.

PT Solutions Physical Therapy

PRN Therapy Aide

Aurora, IL · On-site

$16 - $18/hr

This dynamic, entry-level position is perfect for those interested in healthcare careers. You'll ... If you're passionate about helping others and ready to grow in a supportive, forward-thinking ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Lockport, IL

Entry Level Help Desk information

See Lockport, IL salary details

$12

$23

$33

How much do entry level help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level help desk in Lockport, IL is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.06 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Lockport, IL?

The most popular types of Help Desk jobs in Lockport, IL are:

What cities near Lockport, IL are hiring for Entry Level Help Desk jobs?

Cities near Lockport, IL with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Lockport, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,296 per year, or $23.2 per hour.

SPA CONCIERGE

Hollywood Casino Aurora

Aurora, IL • On-site

$17/hr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Drift SpaDrift Spa is a holistic wellness destination where guests are invited to step away from the noise of daily life and immerse themselves in tranquility. The front desk is more than a point of entry-it is the threshold to restoration.

Summary

We're seeking a Front Desk Representative to be the welcoming face of Drift Spa. This role ensures a seamless guest journey from check-in to check-out, while upholding our philosophy of luxury service and intentional care. If you love hospitality, organization, and creating a sense of ease for others, this role is for you.

  • Warmly welcome guests and guide them through their spa experience.
  • Manage appointments, scheduling, and guest communications with accuracy andprofessionalism.
  • Provide knowledgeable recommendations on services, treatments, and retail products.
  • Support the team with administrative tasks and coordination to ensure operational flow.
  • Anticipate guest needs, resolving concerns with thoughtfulness and integrity.
  • Maintain the front desk area, lobby, relaxation room, and sanctuary (locker rooms) as a calm,organized, and inviting environment.
  • Perform tea ceremony/ aromatherapy for guests, with intention, precision and gratitude.
BRING US YOUR BEST.
  • High school diploma or equivalent.
  • Previous proven experience in hospitality, spa, or luxury service preferred.
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication.
  • Professionalism balanced with warmth and empathy.
  • Ability to multitask gracefully in a guest-facing role.
  • Alignment with holistic wellness and Drift's philosophy of intentional care.
STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARYStaring rate $17.00 per hour, based on experienceEmployment Type: FULL_TIME

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