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Entry Level Help Desk Jobs in Lafayette, IN (NOW HIRING)

Meijer

Utility Clerk

Lafayette, IN · On-site

As an entry-level team member, you will have the opportunity to gain exposure to a variety of ... Working with our service desk, store entrance, check lanes and parking lot areas. * Working with ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Lafayette, IN

Entry Level Help Desk information

See Lafayette, IN salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level help desk in Lafayette, IN is $22.27, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Lafayette, IN?

The most popular types of Help Desk jobs in Lafayette, IN are:

What cities near Lafayette, IN are hiring for Entry Level Help Desk jobs?

Cities near Lafayette, IN with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Lafayette, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $46,330 per year, or $22.3 per hour.

Intern IT Infrastructure

Purdue Federal Credit Union

West Lafayette, IN • On-site

$13.50 - $18/hr

Part-time

Posted 15 days ago

Job description

The IT Infrastructure Intern provides entry-level technical support while gaining hands-on experience across Service Desk operations, infrastructure systems, and cybersecurity. Under the guidance of the IT Infrastructure team, the intern assists with resolving end-user technology issues, supporting hardware and software deployments, maintaining documentation, and contributing to infrastructure and security initiatives.
Purdue Federal Credit Union is dedicated to fostering the academic and professional growth of interns by providing valuable hands-on experience through active involvement in meaningful projects and a structured, mentored learning environment. Interns have the opportunity to enhance their skills and contribute to the credit union's success.
Duties and Responsibilities (Essential Functions):
Service Desk and End User Support
  • Respond to and triage incoming end-user support requests through the Help Desk system, email, and telephone in a professional and courteous manner.
  • Perform first-level troubleshooting for hardware, software, and peripheral issues and escalate tickets according to established procedures.
  • Provide desktop-level support including software installation, upgrades, system configuration, and hardware setup.
  • Gather detailed problem information from end users and clearly document issues and resolutions.
  • Schedule and coordinate support sessions with appropriate IT team members when advanced assistance is required.
Systems, Hardware, and Asset Management
  • Install, configure, and deploy desktop equipment and peripherals including computers, printers, and related accessories.
  • Maintain accurate IT asset inventory records, including lifecycle status, manufacturer, model, and serial numbers.
  • Perform routine system health checks and assist with maintenance activities under supervision.
  • Prepare retired or obsolete equipment for salvage or disposal in accordance with IT and security standards.
Cybersecurity and Infrastructure Exposure
  • Assist with cybersecurity-related projects and tasks supporting the Information Security and Infrastructure teams.
  • Support efforts to maintain secure systems and networks by following established security controls, procedures, and best practices.
  • Escalate potential security, business continuity, or system availability concerns to appropriate team members.
  • Gain exposure to networking, storage, and infrastructure concepts through hands-on learning and guided assignments.
Documentation, Ticketing, and Process Support
  • Accurately document Help Desk activity, including user information, issue details, troubleshooting steps, and resolutions.
  • Track and update tickets throughout the problem-solving lifecycle using designated IT service management tools.
  • Utilize knowledge bases, software updates, drivers, and online resources to support issue resolution.
  • Assist with maintaining and improving documentation related to IT processes, procedures, and end-user support.
Learning, Collaboration, and Professional Development
  • Participate in a structured and mentored learning environment to build foundational knowledge across IT Infrastructure disciplines.
  • Learn and apply new technologies, tools, and processes used by the Credit Union.
  • Collaborate with IT team members on projects and daily activities while demonstrating accountability, curiosity, and professionalism.
  • Support recommendations for end-user training opportunities in partnership with Corporate Training Services when appropriate.
Additional Requirements:
  • Foundational understanding of computer hardware, operating systems, and common software applications.
  • Basic familiarity with Service Desk or customer support concepts.
  • Interest in infrastructure, networking, cybersecurity, or IT operations.
  • Ability to follow troubleshooting procedures, document work accurately, and escalate issues appropriately.
  • Strong attention to detail and ability to manage multiple tasks.
  • Effective verbal and written communication skills.
  • Proficiency with Microsoft Office applications.
  • Commitment to confidentiality, data security, and organizational policies.
  • Exposure to CompTIA A+ or Network+ concepts preferred.
  • Familiarity with imaging or software deployment tools such as SCCM preferred.
  • Awareness of collaboration tools including Teams, Zoom, and Slack.
  • Basic understanding of software and system lifecycle concepts.
  • Ability to communicate professionally with employees, members, vendors, and business contacts.
  • Ability to demonstrate the core values of honesty, integrity, mutual respect, pride, and ownership.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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