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Entry Level Help Desk Jobs in Concord, NH (NOW HIRING)

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Entry Level Help Desk information

See Concord, NH salary details

$12

$23

$34

How much do entry level help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level help desk in Concord, NH is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $26.15 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Concord, NH?

The most popular types of Help Desk jobs in Concord, NH are:

What cities near Concord, NH are hiring for Entry Level Help Desk jobs?

Cities near Concord, NH with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Concord, NH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,470 per year, or $23.3 per hour.

Network Operations Center (NOC) Analyst - Hooksett, NH

Usherwood Office Technology

Manchester, NH • On-site

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Work environment is Monday - Thursday, 8:00am-5:00pm in the designated office. Friday may be worked in-office or remotely, provided the remote setup supports the same efficiency as the office.

Usherwood Office Technology is seeking a Network Operations Center (NOC) Analyst who will be a key frontline resource, responsible for monitoring and maintaining the health, stability, and performance of client IT infrastructures within a managed services environment. This entry-level position focuses on real-time monitoring of networks, servers, endpoints, backup systems, applications, and patch compliance across multiple client environments. The analyst is expected to respond promptly to system alerts, perform initial triage and troubleshooting of routine incidents, and escalate more complex issues to senior analysts or engineering teams when necessary. Working collaboratively with the NOC/SOC team, the Tier 1 Analyst helps ensure uninterrupted operations, proactive issue resolution, and consistent, high-quality service delivery to clients.


Key Responsibilities:

  • System Monitoring & Maintenance: Monitor client networks, servers, endpoints, backup systems, and patch deployment status.
  • Incident Management: Triage and resolve alerts, perform initial troubleshooting, and escalate complex issues to senior staff.
  • Patch Management: Track, monitor, and assist with deployment of critical and high-priority patches, ensuring client compliance.
  • Backup Oversight: Verify backup jobs, troubleshoot failures, and escalate unresolved backup issues.
  • Documentation: Maintain accurate incident, remediation, and resolution records within ticketing systems.
  • Collaboration: Work with Tier 2/3 engineers and SOC staff on escalated incidents or projects.
  • Security & Compliance: Support vulnerability remediation and follow security best practices across client environments.
  • Communication: Provide clear, timely updates to internal teams and clients regarding incidents and ongoing tasks.


Skills and Qualifications:

  • Associate degree in Information Technology, Computer Science, Networking, or related field (or equivalent hands-on experience).
  • 1+ years of IT support, help desk, or network monitoring experience preferred.
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching).
  • Familiarity with system and network monitoring tools.
  • Knowledge of Windows and Linux operating systems (basic troubleshooting and administration).
  • Preferred certifications: CompTIA Network+, CompTIA Security+, Microsoft or Linux foundational certifications


Benefits:

  • Excellent benefit offerings including: medical, dental, vision, and supplemental insurance 
  • Company paid life insurance and long-term disability insurance
  • 20 days of paid time off
  • 401(k) plan with matching company contribution 
  • Annual company store allowance


“Our growth is mirrored by the quality of people we have invested in.” – Louis F. Usherwood, CEO

Usherwood Office Technology is an Equal Opportunity Employer.


Visit us at www.usherwood.com


Apply