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Entry Level Help Desk With Paid Training Jobs in Silver Spring, MD

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated hours of operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated hours of operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated hours of operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution ...

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

$53K - $83K/yr

Quevera is seeking a talented Help Desk Specialist with an active TS/SCI clearance with Polygraph ... Employer-paid life insurance * $5,000 annually for education, training, certifications, and ...

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

$24 - $32/hr

... with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

kgs

Help Desk Specialist

Arlington, VA

... with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

kgs

Help Desk Specialist

Arlington, VA

... with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... Maintain compliance with federal service desk operational standards Education: * The candidate must ...

Leisnoi, Inc.

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Maintain compliance with federal service desk operational standards Education: * The candidate must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

Respond to and diagnose problems through structured discussions with users, including problem recognition, research, isolation, and resolution. * Utilize problem management databases and help desk ...

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All JobsHelp Desk With Paid Training JobsEntry Level Help Desk With Paid Training JobsEntry Level Help Desk With Paid Training Jobs in Silver Spring, MD

Entry Level Help Desk With Paid Training information

See Silver Spring, MD salary details

$13

$23

$35

How much do entry level help desk with paid training jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for entry level help desk with paid training in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk With Paid Training vs Help Desk Technician?

FeatureEntry Level Help Desk With Paid TrainingHelp Desk Technician
CertificationsOften no prior certifications required; training providedMay require CompTIA A+ or similar certifications
Work EnvironmentEntry-level, support desk, help desk settingHelp desk support, technical troubleshooting
Employer & Industry UsageCommon in IT support roles across various industriesStandard role in IT and tech companies

Entry Level Help Desk With Paid Training is designed for beginners with little to no experience, offering on-the-job training. Help Desk Technicians typically have some certifications and experience, focusing on technical troubleshooting. Both roles support IT users but differ mainly in experience and certification requirements.

What types of technical issues does an entry level help desk professional typically handle on a daily basis?

Entry Level Help Desk professionals commonly address a variety of technical issues such as password resets, basic software troubleshooting, printer connectivity problems, and network access requests. They may also assist users with setting up email accounts, installing approved applications, and resolving minor hardware issues. Most of these tasks are completed via phone, chat, or ticketing systems, providing a supportive environment for learning and skill development while working closely with more experienced IT staff.

What is an entry level help desk with paid training?

An Entry Level Help Desk with paid training is a starting position in IT support where new employees receive both a salary and structured training to help them learn the basics of troubleshooting, customer service, and technical support. These roles are designed for individuals with little to no prior experience in IT, making them ideal for recent graduates or career changers. During the paid training period, you learn how to resolve common technical issues, use help desk software, and communicate effectively with customers. This training helps build a foundation for future advancement in IT support or related fields.

What are the key skills and qualifications needed to thrive as an entry level help desk professional with paid training, and why are they important?

To thrive as an Entry Level Help Desk professional, you need fundamental knowledge of computer systems, troubleshooting, and basic networking, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and sometimes certifications like CompTIA A+ are helpful. Strong communication, patience, and problem-solving skills set candidates apart in this role. These skills ensure quick resolution of technical issues and a positive experience for end-users, which is critical for organizational productivity.
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What job categories do people searching Entry Level Help Desk With Paid Training jobs in Silver Spring, MD look for? The top searched job categories for Entry Level Help Desk With Paid Training jobs in Silver Spring, MD are:
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Entry Level Help Desk With Paid Training jobs near you
Infographic showing various Entry Level Help Desk With Paid Training job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Help Desk Support

Essnova Solutions, Inc.

Washington, DC

$23.25 - $31.75/hr

Full-time

Re-posted 9 days ago

Job description

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. 

  • Operate and manage the TRIRIGA Help Desk function (Tier 1-3 escalation model) during designated hours of operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution timelines. 
  • Log, triage, categorize, prioritize, and resolve user-reported incidents using an industry-standard ticket management system; escalate unresolved issues per defined procedures. 
  • Provide Tier 1 support for user navigation, permissions, access, reporting, and functional inquiries; coordinate Tier 2/3 escalation for complex workflow, integration, or production issues. 
  • Monitor incoming tickets for Critical and High priority issues and ensure immediate response within required timeframes (e.g., 15-minute logging for Critical incidents). 
  • Analyze recurring issues and trends to proactively identify systemic problems and recommend preventive solutions to Application Development and PM leadership. 
  • Administer user accounts and role-based permissions within TRIRIGA, process BEARS access requests, and maintain updated user lists in monthly status reports. 
  • Produce and submit required reports including Monthly Help Desk Logs and Bi-Weekly Bug/Defect Tracking Logs with resolution metrics, response times, and LOE summaries. 
  • Maintain and update Knowledge Management (KM) repository, FAQs, and support documentation to promote user self-service and reduce recurring ticket volume. 
  • Support system releases and upgrades by providing surge support coverage, post-release stabilization assistance, and user communications.   

Requirements

  • Must have experience supporting TRIRIGA and/or other IWMS systems for Federal Agencies 
  • Must have expertise in ticket management systems (e.g., ServiceNow)  
  • Must have experience resolving user issues in IWMS systems  
  • Must have familiarity with TRIRIGA permissions, role-based access, and interface troubleshooting

Apply