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Entry Level Help Desk Support Jobs in Warren, MI

PlastiPak

IT Help Desk Representative (Part-Time)

Plymouth, MI · On-site

$16.75 - $21.50/hr

We are seeking a Help Desk Representative to join our on-site IT team in Plymouth. In this role ... Support users within a particular area and aim to maintain an environment that enables them to ...

Artech Information System LLC

Desk side Support

Detroit, MI · On-site

$19.75 - $26.75/hr

Job Title: Desk side Support Representative Distributed Client Services Location: DETROIT,MI-48243 Duration: 1 Year (with possible extension) Client: IBM- AT&T End user trouble shooting skills ...

PCS Company

IT Support Technician Co-op

Fraser, MI · On-site

$19.25 - $26.50/hr

Position Summary The IT Support Technician Co-op will provide front-line help desk support to users while gaining hands-on experience in troubleshooting hardware, software, and network-related issues.

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... support, a fully staffed Helpdesk, managed IT services, and consulting that help business' run ... Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... support, a fully staffed Helpdesk, managed IT services, and consulting that help business' run ... Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets ...

Stefanini Group

Team Leader II

Troy, MI · On-site

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 ...

Stefanini Group

Team Leader II

Troy, MI · On-site

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 ...

Stefanini Group

Team Leader II

Troy, MI · On-site

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 ...

Stefanini Group

Team Leader II

Troy, MI

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Warren, MI

Entry Level Help Desk Support information

See Warren, MI salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level help desk support in Warren, MI is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.68 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Warren, MI?

For Entry Level Help Desk Support jobs in Warren, MI, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Warren, MI look for?

The top searched job categories for Entry Level Help Desk Support jobs in Warren, MI are:

What cities near Warren, MI are hiring for Entry Level Help Desk Support jobs?

Cities near Warren, MI with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Warren, MI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,721 per year, or $19.6 per hour.

Level 2 Help Desk Technician

Centaris Career Page

Sterling Heights, MI • On-site

$18.50 - $25.25/hr

Full-time

Medical, Life, Retirement

Posted 9 days ago

Job description

Description:

Leading IT Service Provider seeks Level 2 Help Desk Technician to work within collaborative team environment supporting clients for our growing technology company!


Do you like to solve problems and help people?  Are you client focused and an effective communicator with end users? Do you have a passion for technology?  If so, this is the role for you!


Centaris has a 50-year history of helping small and mid-sized businesses realize more value from their technology investments. We are recognized as a leading solution partner for cybersecurity, managed IT, and Microsoft solutions that help organizations achieve their goals while staying secure, connected, and confident. With more than 150 team members and three regional offices, we serve clients across the Great Lakes region.

We were recently recognized as one of the Best and Brightest Companies to Work For in Metro Detroit for 2026! We have a great company culture, collaborative team environment and offer competitive pay and benefits! 


The Level 2 Help Desk Technician is responsible for handling escalated IT service requests for Centaris' clients via phone or email. Requests may be related to all aspects of technology, including workstations, servers, cloud services, printers, networks, and vendor specific hardware and software.


The successful candidate will possess exceptional technical and interpersonal skills, be highly organized and motivated, have a positive attitude and enjoy being part of a dynamic team.  This job can be performed remotely from your home, but candidates must reside in the state of Michigan.



Job Details:


Responsibilities:


Responsibilities:


Troubleshoot, diagnose, and resolve technical hardware and /or software issues involving Microsoft’s core business applications and related technologies; provide basic network level support for ISP/LAN connectivity, routers, and switches; and client-side remote access solution implementation and support for VPN and terminal services.

Work closely with service delivery coordinator determining availability to work on requests.

Create, triage, and document all work as service tickets.

Provide prompt resolution to tickets and excellent customer service to clients

Participate in on-call rotation.

Requirements:

Requirements:

Education and Experience:


IT related degree and/or professional IT certifications and/or equivalent experience.     

Natural curiosity/interest in technology.

Ability to install, configure, upgrade, manage, and trouble shoot various client-server applications

Advanced understanding of operating systems, business applications, printing systems, and network system

Basic firewall knowledge

Intermediate knowledge of the following and ability to identify and resolve issues related to: 

· Active Directory, File and Print Services, DNS, DHSP, IIS, and Remote Desktop Services

· Server virtualizations and shared storage technologies

· LAN/WAN Networking, Printing, and Wi-Fi

· Remote Access Solution and Support: VPN and Terminal Services.


Skills:


The skills listed below are ideal. They are not all required.


Sense of urgency

Must have attention to detail and follow-up skills.

Must have great communication skills and be comfortable taking phone calls

Ability to multi-task and adapt to changes quickly


Benefits:

  • Health Insurance 
  • Disability 
  • Life Insurance
  • 401 K
  • Paid Holidays and Time Off

Centaris is an Equal Opportunity Employer. Centaris does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex, gender, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. 


Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.  

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