ZipRecruiter

Log In

2

Entry Level Help Desk Support Jobs in Union, NJ (NOW HIRING)

Schuman Cheese

Help Desk Analyst

Fairfield, NJ · On-site

$70K - $77K/yr

The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with ... Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on ...

ARTHUR SCHUMAN INC

Help Desk Analyst

Fairfield, NJ

$21 - $28.50/hr

The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with ... Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on ...

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under ...

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under ...

YMCA

Help Desk Technician - On Site

Westfield, NJ · On-site

$25 - $30/hr

We are looking for a Help Desk Technician, who is responsible for supporting the IT Director in developing and maintaining the organization's support ticket system, assisting with projects, and ...

Apetan Consulting llc

IT Support Specialist

New York, NY · On-site

$80 - $150/hr

This is not an entry-level help desk position--we are seeking someone with proven enterprise IT support experience who can independently resolve the majority of technical issues while knowing when to ...

IPsoft

Help Desk Engineer

New York, NY

We globally support a wide range of enterprise customers, service providers and telecommunications ... IPsoft aims to be a true partner helping businesses achieve better outcomes. Responsibilities ...

Columbia University Biology Department

Be Seen First

IT Support Specialist/Staff Associate II

Queens, NY · On-site

$70K - $82K/yr

Previous experience in IT, with a minimum of 4 years of Help Desk support (Prefer Level 2 or higher Help Desk support with hands-on experience). Customer service or other related fields are ...

New

Columbia University Biology Department

Be Seen First

IT Support Specialist/Staff Associate II

Manhattan, NY · On-site

$70K - $82K/yr

Previous experience in IT, with a minimum of 4 years of Help Desk support (Prefer Level 2 or higher Help Desk support with hands-on experience). Customer service or other related fields are ...

New

Columbia University Biology Department

Be Seen First

IT Support Specialist/Staff Associate II

Manhattan, NY · On-site

$70K - $82K/yr

Previous experience in IT, with a minimum of 4 years of Help Desk support (Prefer Level 2 or higher Help Desk support with hands-on experience). Customer service or other related fields are ...

New

IPsoft Inc.

Help Desk Administrator

New York, NY · On-site

Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments. * Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA.

IPsoft Inc.

Help Desk Engineer

New York, NY · On-site

Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments. * Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA.

previous page

Showing results 41-60

All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Union, NJ

Entry Level Help Desk Support information

See Union, NJ salary details

$10

$21

$33

How much do entry level help desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level help desk support in Union, NJ is $21.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $23.51 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Union, NJ? For Entry Level Help Desk Support jobs in Union, NJ, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Union, NJ look for? The top searched job categories for Entry Level Help Desk Support jobs in Union, NJ are:
What cities near Union, NJ are hiring for Entry Level Help Desk Support jobs? Cities near Union, NJ with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Union, NJ as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,181 per year, or $21.2 per hour.

Help Desk Analyst

Schuman Cheese

Fairfield, NJ • On-site

$70K - $77K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Schuman Cheese rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

295th of 436 rated food and drinks producers

Job description

Primary Purpose: The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with hardware, software, and network-related issues. This role will serve as the first point of contact for IT support, helping users troubleshoot technical problems, escalate complex issues when necessary, and ensure smooth day-to-day operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive mindset. This position requires the ability to provide remote and on-site support in a fast-paced, multi-environment setting, including warehouses, factories, and office spaces. This position will require on-site support in Fairfield, NJ facility on a hybrid work schedule.
Responsibilities:
  • Technical Support & Troubleshooting
    • Serve as the first point of contact for IT-related support requests via phone, email, and in-person inquiries.
    • Diagnose and resolve hardware, software, and network issues efficiently.
    • Support and troubleshoot Windows Operating Systems, business applications, printers, and peripheral devices.
    • Assist users with password resets, account management, and software installations.
    • Provide remote assistance to employees across multiple locations.
  • Incident Management & Documentation
    • Log and track all helpdesk tickets using the IT ticketing system, ensuring timely resolution.
    • Prioritize, document, and escalate complex issues to higher-tier IT teams when necessary.
    • Maintain and update knowledge base articles, FAQs, and troubleshooting guides.
  • Hardware & Software Setup & Maintenance
    • Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
    • Install, update, and troubleshoot enterprise applications and security patches.
    • Assist with hardware replacements, device imaging, and workstation setups for new employees.
    • Coordinate equipment moves, swaps, and upgrades as needed.
  • User Support & Training
    • Provide technical guidance to employees on using company hardware and software.
    • Educate users on best practices for cybersecurity, password management, and data protection.
    • Follow up with users to ensure issues are resolved and provide customer-friendly support.
  • Collaboration & Continuous Improvement
    • Work with IT leadership and other team members to improve helpdesk processes and efficiency.
    • Assist in IT projects such as system upgrades, deployments, and new technology rollouts.
    • Monitor trends in helpdesk tickets and suggest proactive solutions to common issues.

Education, Qualities and Skills Required:
  • 2+ years of experience in helpdesk, technical support, or IT support roles.
  • Proficiency in troubleshooting Windows Operating Systems, networking basics, and enterprise applications.
  • Ability to recognize and assign Helpdesk Issues to other groups within the IT Department.
  • Experience providing remote support using tools like Microsoft Teams and ticketing systems.
  • Strong analytical and problem-solving skills to diagnose and resolve IT issues efficiently.
  • Excellent communication skills with the ability to assist non-technical users.
  • Ability to work independently, take initiative, and adapt to changing IT needs.
  • Must participate in on-call support for urgent IT issues outside normal business hours.
  • Ability to lift to 20 lbs.

Supervisory Responsibility:
No direct supervision required.
Work Environment:
Typical office working environment which includes a workstation equipped with a computer and other office supplies necessary for daily tasks. Typically climate-controlled to provide a comfortable working temperature year-round. Lighting is usually a mix of natural and artificial sources to ensure sufficient lamination. May require occasional work in a manufacturing plant environment with temps that range higher and lower than an office environment.
Position Type/Expected Hours of Work:
This is a full-time salaried position, and hours of work and days are Monday through Friday. Expectations of 45 hours per week, to be worked during normal business hours. This position is full-time, hybrid to the Fairfield, NJ location.
Physical Requirements:
The physical requirements for an office environment typically include:
1. Sitting: Prolonged periods of sitting at a desk or workstation.
2. Typing: Frequent use of hands to type on a keyboard and operate a computer mouse.
3. Visual Requirements: Extended periods of viewing a computer screen and reading printed or digital documents.
4. Mobility: Occasional walking or standing, including moving between different areas of the office.
5. Manual Dexterity: The ability to handle office equipment, such as phones, printers, and copiers, and to file documents.
6. Communication: Clear verbal and written communication skills for interacting with colleagues, clients, and vendors.
7. Lifting: Occasionally lifting and carrying light objects, typically up to 20 pounds, such as files, documents, or office supplies.
8. Reaching and Bending: Reaching above shoulder height and bending to access files and office supplies.
9. Hearing: Adequate hearing ability to participate in meetings and teleconferences.
These requirements ensure that employees can perform their duties effectively and safely within an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Compensation and Benefits:
The budgeted salary range for this position is $70,000-$77,500 with a 10% annual bonus potential.
Our comprehensive benefits package includes:
  • Health, dental, and vision insurance
  • 401(k) plan with 4.5% employer contribution
  • Paid time off and holidays
  • Professional development opportunities
  • Employee wellness programs

Salary range is based on consideration of required qualifications, experience, education, skill, training, certifications or seniority, etc. Schuman Cheese reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by Schuman Cheese that is commensurate with the applicant's qualifications, experience, education, skill, training, certifications or seniority.
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Schuman Cheese does not accept unsolicited resumes and will not be held liable for recruiter fees associated with unsolicited resumes.
AI Recruiting Notice: Schuman Cheese may use AI-assisted tools to support recruiting activities, including candidate sourcing, job description development, and recruitment communications. AI is used only to assist our recruiting team. All hiring decisions are made by qualified Schuman Cheese employees following human review and evaluation.

What Schuman Cheese employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply