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Entry Level Help Desk Support Jobs in Massachusetts

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

Support the achievement of Help Desk service level objectives and customer satisfaction. * Install, configure, and maintain workstation hardware, software, and peripherals. * Configure and deploy ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Experience supporting healthcare environments is highly preferred. Key Responsibilities * Supervise daily help desk and service desk operations to ensure efficient and timely resolution of support ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Experience supporting healthcare environments is highly preferred. Key Responsibilities * Supervise daily help desk and service desk operations to ensure efficient and timely resolution of support ...

St John's Preparatory School

Help Desk Technician

Danvers, MA · On-site

$21.25 - $28.50/hr

Manage assigned support tickets while meeting established service level expectations (SLAs) and ... Experience working in an IT help desk or IT Service Management (ITSM) environment.Familiarity with ...

Merrimack Health

Systems Support Specialist

Lawrence, MA · On-site

$22.72 - $34.08/hr

As the Help Desk Support Technician , you will be responsible for supporting internal and external users who access Merrimack Health's Information Systems environment and its infrastructure. You must ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

We are seeking an experienced IT support professional to serve as a key technical resource within ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

KECHES LAW GROUP PC

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

We are seeking an experienced IT support professional to serve as a key technical resource within ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

Merrimack Health

Systems Support Specialist

Lawrence, MA · On-site

$22.72 - $34.08/hr

As the Help Desk Support Technician , you will be responsible for supporting internal and external users who access Merrimack Health's Information Systems environment and its infrastructure. You must ...

Keches Law Group

Help Desk Technician

Milton, MA · On-site

$60K - $80K/yr

We are seeking an experienced IT support professional to serve as a key technical resource within ... help desk environment. * Strong working knowledge of Windows 10/11, basic macOS support, and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Massachusetts

Entry Level Help Desk Support information

See Massachusetts salary details

$11

$22

$36

How much do entry level help desk support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level help desk support in Massachusetts is $22.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.19 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are popular job titles related to Entry Level Help Desk Support jobs in Massachusetts?

For Entry Level Help Desk Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Massachusetts look for?

The top searched job categories for Entry Level Help Desk Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Entry Level Help Desk Support jobs?

Cities in Massachusetts with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,350 per year, or $22.8 per hour.

Help Desk Technician I (FT)

Westfield Bank

Westfield, MA • On-site

$22.79 - $34.18/hr

Full-time

Posted 4 days ago

Job description

Job Title: Help Desk Technician I
Department: Information Technology
Job Status: Full Time
FLSA Status: Non-Exempt
Grade: 8
Amount of Travel: Some Travel
Reports To: IT, Help Desk Manager
Positions Supervised: N/A
POSITION SUMMARY
The Level 1 Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This position is responsible for providing exceptional customer service while resolving routine hardware, software, network, telecommunications, and application issues. The technician will document incidents, fulfill service requests, escalate complex issues when appropriate, and contribute to maintaining a secure and compliant technology environment. The technician will also assist in the testing and implementation of software, hardware or procedures to support bank goals and objectives and will complete, monitor and report on the status of recurring tasks, as well as provide regular and preventative maintenance for bank systems.
ESSENTIAL FUNCTIONS
  • Assist users with Microsoft Windows, Microsoft 365, Teams, Outlook, SharePoint, and applications.
  • Respond to user requests for assistance. Provide 1st level support and triage on all calls. Escalate to senior team members as appropriate.
  • Monitor and follow up on unresolved tickets to ensure satisfactory resolution.
  • Update tickets/knowledge base with actions taken for resolution and status through closure.
  • Support the achievement of Help Desk service level objectives and customer satisfaction.
  • Install, configure, and maintain workstation hardware, software, and peripherals.
  • Configure and deploy technologies to support on/off boarding needs for new or changed employees.
  • Monitor event logs and status of various cyber controls to ensure optimal performance.
  • Participate in after-hours support or on-call rotations when scheduled or otherwise required.
  • Must adhere to and maintain bank systems consistent with bank standards, procedures, policies, best practices and regulations.
  • Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Performs additional duties as requested.

POSITION QUALIFICATIONS
Competencies
  • Adaptability/Flexibility
  • Analytical Skills
  • Initiative
  • Organizational Skills
  • Problem Solving

Education/Experience/Skills & Abilities
  • High School Diploma, G.E.D required. Associate or bachelor's degree (or actively pursuing) and/or certifications in IT or Cybersecurity such as Security+, Network+, Microsoft Certifications, etc. desired.
  • Help desk support and ticketing software experience preferred.
  • Windows 11, Microsoft Office, 365 and email experience preferred.
  • PC / Laptop management/configuration/troubleshooting experience preferred.
  • Apple iPhone, iPad and Mobile Device Management knowledge.
  • Triage copier/printer and other peripheral hardware issues.
  • Antivirus, vulnerability patching and cybersecurity controls.
  • Basic networking concepts (TCP/IP, DNS, DHCP, VPN).
  • User access controls management (Active Directory, Share Permissions).
  • Endpoint security tools management/troubleshooting. Audio/Video System Management/Troubleshooting.

PHYSICAL DEMANDS
Physical Demands
Lift/Carry
Stand Occasionally
10 lbs or less Occasionally
Walk Frequently
11 - 20 lbs Occasionally
Sit Constantly
21 - 50 lbs Occasionally
Handling/Fingering Occasionally
51 - 100 lbs Not Applicable
Reach Outward Occasionally
Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally
Push/Pull
Climb Not Applicable
12 lbs or less Occasionally
Crawl Not Applicable
13 - 25 lbs Occasionally
Squat or Kneel Not Applicable
26 - 40lbs Occasionally
Bend Not Applicable
41 - 100 lbs Not Applicable
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
JOB CODE: 1000939

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