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Entry Level Help Desk Support Jobs in Massachusetts

TEKsystems

Help Desk Support

Norwell, MA

$28 - $40/hr

Helping support "One Label" project to launch a universal label and asset tracking Additional tasks ... desk-side support team during vacations or acquisitions Travel to acquisition sites may be ...

NuAxis Innovations LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

TEKsystems

Help Desk Support

Norwell, MA

$28 - $40/hr

Helping support "One Label" project to launch a universal label and asset tracking Additional tasks ... desk-side support team during vacations or acquisitions Travel to acquisition sites may be ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

Vinfen

Help Desk Associate

Cambridge, MA · On-site

$19.23/hr

Mon-Fri, 9am-5pm, Rotating weekends Salary: $19.23 / hour As a Helpdesk Associate, you will work on the IT team to provide entry level help desk support directly to Vinfen end users and to critical ...

Fintech

Help Desk Support

Beverly, MA · On-site

$45K/yr

Join Fintech in Beverly, MA as a Technical Support Specialist and play a key role in delivering seamless IT support across the organization. In this hands-on role, you'll troubleshoot systems, manage ...

Fintech

Help Desk Support

Beverly, MA · On-site

$45K/yr

Join Fintech in Beverly, MA as a Technical Support Specialist and play a key role in delivering seamless IT support across the organization. In this hands-on role, you'll troubleshoot systems, manage ...

Vinfen

Helpdesk Associate

Cambridge, MA · On-site

$21.05/hr

... provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem jobs and processes, as well as ...

Vinfen

Helpdesk Associate

Cambridge, MA · On-site

$21.05/hr

... provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem jobs and processes, as well as ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Experience supporting healthcare environments is highly preferred. Key Responsibilities * Supervise daily help desk and service desk operations to ensure efficient and timely resolution of support ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

Support the achievement of Help Desk service level objectives and customer satisfaction. * Install, configure, and maintain workstation hardware, software, and peripherals. * Configure and deploy ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

Support the achievement of Help Desk service level objectives and customer satisfaction. * Install, configure, and maintain workstation hardware, software, and peripherals. * Configure and deploy ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$21 - $28.25/hr

Support the achievement of Help Desk service level objectives and customer satisfaction. * Install, configure, and maintain workstation hardware, software, and peripherals. * Configure and deploy ...

Institution for Savings

Help Desk Technician

Ipswich, MA · On-site

$26.50 - $35/hr

Help Desk Technician The Institution for Savings is seeking a Help Desk Technician to provide general in-house technical support, assisting with installation, maintenance and troubleshooting of ...

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Entry Level Help Desk Support information

See Massachusetts salary details

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$36

How much do entry level help desk support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level help desk support in Massachusetts is $22.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.19 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Massachusetts?

For Entry Level Help Desk Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Massachusetts look for?

The top searched job categories for Entry Level Help Desk Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Entry Level Help Desk Support jobs?

Cities in Massachusetts with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,350 per year, or $22.8 per hour.

Help Desk Support Specialist

Motion Recruitment Partners, LLC

Boston, MA • On-site

Other

Posted 25 days ago

Job description

A healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support Specialist to join their team and provide hands-on technical support in a professional corporate environment. This role is onsite for 5 days per week.
This role is ideal for an IT support professional who enjoys being the first point of contact for users, solving technical issues, and improving the overall employee technology experience. This is a great opportunity for someone looking to expand their enterprise IT experience, work with modern workplace technologies, and make an immediate impact within a collaborative team.
Contract Duration: 6 months with opportunity of extension or conversion
Required Skills & Experience
  • 2 + years of experience providing level 1 & 2 Help Desk Support, or IT Support
  • Strong experience with Microsoft 365 administration
  • Experience with Microsoft Entra ID and Intune
  • Strong troubleshooting skills across:
    • Windows desktop/laptops
    • Hardware and software issues
    • User access and account management
    • Microsoft applications
  • Experience supporting enterprise users in an onsite environment
  • Strong communication and customer service skills

Desired Skills & Experience
  • Experience troubleshooting and supporting zoom
  • Familiarity with AI tools such as Claude
  • Experience documenting processes and improving support workflow

What You Will Be Doing
Tech Breakdown
  • 40% Microsoft applications
  • 30% End User Support
  • 20% Zoom and iOS Device Support
  • 10 % Documentation
Daily Responsibilities
  • 65% Hands On
  • 35% Collaboration

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